Product Operations Coordinator

HelloFresh; Mississauga; On-site; CAD 35,000 - 50,000; Part time

Job summary

An innovative food company is seeking a Product Operations Coordinator to manage digital assets and ensure quality content for their meal offerings. This role involves collaborating with culinary and nutrition teams to streamline processes and improve product operations. With a focus on organization and attention to detail, you will play a crucial role in supporting product launches and maintaining high standards. Join a dedicated team committed to feeding families across Canada while enjoying a competitive salary and benefits, including discounts on meal subscriptions and opportunities for growth.

Benefits

Competitive salary and health benefits

75% discount on meal subscriptions

Opportunity to learn and grow

Supportive team environment

Qualifications

• Excellent organizational and multitasking abilities.
• Proficient in MS Outlook, Word, and Excel.
• Outstanding customer service skills in English.

Responsibilities

• Manage meal databases and ensure accuracy of meal data.
• Oversee weekly menu uploads and recipe creation.
• Collaborate with teams for operational improvements.

Skills

Organizational Skills

Multitasking

Problem-Solving

Customer Service

Attention to Detail

Fluency in English

Tools

MS Outlook

MS Word

MS Excel

Job description

Location: HWY 403 & Dundas St W, Mississauga

Shift: This role will provide a part time scheduling covering Tuesday to Thursday, with working hours between 8:00am - 5:00pm. Flexibility based on business needs will be required.

About the Role

The Product Operations Coordinator will orchestrate the ongoing creation and management of digital assets and information for Factor Canada, many of which our customers interact with daily – including recipe copywriting and photography, menu content, and more. Reporting to the Sr. Product Specialist, and as part of the Physical Product team, you will play a key role in ensuring that both internal and external product-related content is clear and correct, establishing processes and procedures to support scale. You willwork closely with our Culinary, Nutrition, and Menu Planning divisions, establishing operational best practices and leading key quality initiatives.

What you will be doing:

• Manage the moving parts of the meal databases
• Cross-checks with menu planning, culinary, and nutrition teams to ensure accuracy of all relevant meal data and assets.
• Oversee the weekly menu upload (including both recipe & menu creation), partnering Hello Connect
• Support new recipe asset organization & and data management including photography, copywriting, and translation
• Partner with menu planning, procurement and culinary to manage recipe change documentation due to ingredient updates
• Support add-on asset organization & data management including photography, copywriting, and translation
• Track progress on tasks related to new product launches
• Report on initial performance and up-take on new add-ons
• Establish a high-quality, results-oriented working relationship with Product, Culinary, HelloConnect, our HelloFresh partners
• Collaborate with other Product team departments (Culinary, Nutrition, Menu Planning) to identify risks/areas for operational improvement, spearhead the development and implementation of infrastructure.
• Establish (and maintain) the necessary metrics and reporting infrastructure to measure ongoing success (and learning opportunities) within our product operations function.
• Stay up-to-date with changes in process relevant to menu upload & database management and adapt accordingly.
• Identify opportunities to simplify and standardize current processes and communications

At a minimum, you have:

• Excellent organizational and multitasking abilities with a problem-solving mindset.
• Proficient in MS Outlook, Word, and Excel, with strong attention to detail.
• Outstanding customer service skills, with fluency in both written and spoken English.
• Knowledge of Customs paperwork is an asset
• Ability to work efficiently under pressure in a high-volume environment while meeting deadlines.

What you’ll get in return:

• Competitive salary and health benefits
• 75% discount on HelloFresh or Chefs Plate weekly box subscription
• High impact work to help feed thousands of families in Canada
• Opportunity to learn and grow
• Work with a hard-working and supportive team

Working Conditions:

It’s no surprise that as a food company, we use many ingredients that may be considered common allergens (i.e. peanuts, tree nuts, milk, etc.). Whether this role is based out of our headquarters or one of our distribution centers, it is possible that you may be exposed to such allergens in this role. If you have any concerns with being exposed to any particular food ingredients, including meat, please disclose this during the hiring process.

If this sounds like you, please click the "Apply Now" button. If this role doesn't quite match what you're looking for, but you'd like to know more about joining the HelloFresh team, please visit our Jobs page to view our other vacancies. We'd love to hear from you!

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