Product Marketing Agent – Glass Hardware & Glazing

Quincaillerie Richelieu Ltée/Richelieu Hardware Ltd; Montreal; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Flagship in QC/US

Stable company

Growth opportunities

Competitive pay

Shareholder opportunity

Work-life balance

Quality products

Career development

Job summary

Quincaillerie Richelieu Ltée/Richelieu Hardware Ltd is seeking a Product Marketing Agent to support product management, data accuracy, and marketing efforts. You will work with vendors, maintain product pages across division websites, and assist sales and customer service teams with technical product knowledge.

The role involves cross-functional collaboration, handling sample shipments, and contributing to North American sales initiatives.

Qualifications

• DEC in marketing or administration (work experience in a similar position could be considered).
• Bilingualism (French and English), both written and oral.
• Good computer skills: MS Office (Excel, Word, PowerPoint).
• Adobe Creative Suite (PDF editor).
• Image editing software.

Responsibilities

• Product and Data support: collect product information from vendors and maintain internal databases.
• Web support: publish and update product pages, ensure accuracy of information and publish relevant drawings/instructions.
• Customer service support: answer questions from internal customers and coordinate sample shipments or replacements.
• Marketing support: assist with creation of sales sheets, web banners, catalogs, email campaigns and trade shows.
• As the role develops: assist in sales and training tools, participate in cross-department projects, manage inventories (EOL and NPI), contribute to North America sales strategies.

Skills

Bilingual: French & English

Communication

Teamwork

Multi-tasking

Education

DEC in marketing or administration

Tools

MS Office

Adobe Creative Suite

Image editing software

Job description

We are currently looking for a Product Marketing Agent to join our team. The product marketing agent will report to the Product Manager and will assist him in the management of product categories (management of the existing range as well as the development of new products).

Main Responsibilities

Product and Data support (30%)

• Communicate with and maintain a relationship with external vendors to collect information on products (specifications, photos, instructions, technical documents)
• Document internal databases for product creations and maintenance.
• Ensure the accuracy and compliance of the information received in relation to the company’s criteria.

Web support (30%)

• Document products published on our websites, including creating new product pages and updating existing products.
• Ensure the accuracy and integrity of the information being published.
• Obtain and modify (where necessary) technical drawings and instructions in relation to the company’s criteria.
• Maintain division websites by ensuring the correct products for respective markets have been published.

Customer service support (25%)

• Respond to questions from internal customers (sales, customer service)
• Communicate with outside vendors to provide technical and product knowledge support to internal customers.
• Prepare and coordinate the shipping of sample orders or replacement parts.

Marketing support (15%)

• Coordinate and follow-up on the creation of product launch materials (sales sheets, web banners)
• Coordinate and follow-up on the creation of marketing materials and activities (catalogs, email marketing campaigns, trade shows) according to established schedules.

As The Role Develops, Other Responsibilities May Include

• Assist the product manager in the creation of sales and training tools.
• Participate in inter-departmental projects to improve the performance of the product category (operations, logistics, purchasing, compliance, customer service etc…)
• Assist the product manager in the management of inventories whether for products at the end of their life cycle (EOL) or new products (NPI).
• Participate in sales development strategies for North America

Requirements

• DEC in marketing or administration (work experience in a similar position could be considered.
• Bilingualism (French and English), both written and oral
• Good computer skills:
• Suite MS Office (Excel, Word, PowerPoint)
• Adobe Creative Suite (PDF editor)
• Image editing software

The Ideal Candidate Is Someone

• Who is hands-on and inquisitive.
• Who has strong communication and teamwork skills.
• With strong abilities to multi-task and manage priorities independently.
• With an inclination for understanding how things work.
• Who is comfortable using hand tools (ex. Screwdriver) and disassembling/reassembling products to better understand them.

What We Offer

• A Canadian flagship : As a company with proud roots in Quebec, present in Canada and the United States, we enjoy excellent recognition and a great reputation.
• A mature and stable company: With more than 50 years of experience in the market, we offer the trust and organizational strength needed for a safe working environment.
• Continuous growth: With strong financial health, our business is constantly expanding, opening future opportunities for all.
• Competitive compensation: We offer competitive base compensation based on the market.
• Opportunity to become a shareholder: We believe in the involvement of our employees and offer them the opportunity to become shareholders.
• Work-life balance: We value a healthy and flexible work environment, allowing everyone to achieve a work-life balance.
• Quality products: We are committed to offering products of exceptional quality, thus satisfying our most demanding customers.
• Opportunity to grow: We encourage career opportunities and continuing education for the professional development of our employees.