Product Manager - Personal Banking

INTELLISWIFT INC; Toronto; Hybrid; CAD 115,000 - 127,000; Full time

Job summary

A leading company in personal banking is seeking a Product Manager to oversee the overdraft protection product portfolio. The role involves strategic development, risk management, and collaboration with various teams to enhance customer experience and drive profitability. Ideal candidates will have retail product management experience and strong analytical skills.

Qualifications

• 1-2 years of experience in retail product management.
• Experience in banking or financial institutions.

Responsibilities

• Manage portfolio of overdraft protection products.
• Develop product strategies to drive sales and improve customer experience.
• Collaborate with cross-functional teams.

Skills

Problem Solving

Analytical Skills

Project Management

Change Management

Relationship Management

Communication

Job description

Job Title: Product Manager - Personal Banking
Location: Toronto, ONM7A 0A9 (Hybrid - 2 days/week Tuesdays & Thursday)
Duration: 10 months
Contract Type: T4 only
Pay Rate: CA$58.62/Hour

Current/Up-coming Projects:

• Technology changes
• Business changes

Responsibilities

• The Product Manager of Overdraft reports to Group Product Manager of Overdraft in Canadian Personal Banking. This role is responsible to manage the portfolio of overdraft protection products for retail customers.
• The Product Manager develops and implements product strategies to drive sales of overdraft protection products, optimize profitability and improve the customer experience. This role is responsible to optimize risk-return to drive acquisition of new accounts. This role carries out competitive analysis, monitors product and system performance, and assesses problems to develop and implement solutions. The Product Manager has P&L accountability and manages product risks.
• The Product Manager will collaborate with members of the Everyday Banking Products team, and with internal partners, such as Credit Strategy, Collections, Customer and Product Analytics, Leads Management, Marketing, Digital, Technology, Operations and Salesforce Effectiveness.

Key Accountabilities
Product Strategy

• Assist in the development of the overall product strategy and roadmap
• Proactively identify opportunities to improve the portfolio of products and capabilities
• Establish priorities and drive the evolution of capabilities with key partners

Product Initiatives

• Lead the implementation of complex projects with large multi-functional teams, through ideation, requirements, implementation and change management
• Monitor progress against project plans to ensure completion. Conduct post implementation analysis to measure financial impact
• Proactively solve issues and eliminate obstacles

Risk Management

• Optimize risk-return to drive acquisition of new accounts
• Ensure that the portfolio operates within risk appetite and key risk metrics
• Manage risks, and support the evolution of policies, procedures, and controls

P&L Management

• Explain financial results and forecast future performance
• Monitors key product performance and growth metrics to identify trends and recommend action plans.
• Drive actions to improve profitability through data-driven decisions

Must Have Requirements:

• Previous 1-2 years of experience in retail product management, as a bank employee or consultant (business end) - more years the better
• Previous banking or FI experience
• Previous experience in manage project delivery experience

Nice-To-Haves:

• Previous experience with Technology changes, implementation
• Strong experience in business casing, campaign management, technology project delivery, P&L and risk management

Skills

• Distinctive problem-solving skills and ability to think strategically
• Robust analytical skills
• Proven project management and change management skills
• Highly developed relationship management skills
• Strong verbal and written communication
• Strong work ethic and can work independently