Product Manager, New Hiring Experiences

Thumbtack; Ontario; Hybrid; CAD 111,000 - 154,000; Full time

Job summary

A leading home services platform is seeking a skilled Product Manager to shape innovative products that empower professionals. This role involves collaborating with various teams to deliver impactful solutions, requiring strong product management experience and an understanding of AI technologies. The successful candidate will thrive in a fast-paced environment and demonstrate excellent analytical and communication skills.

Qualifications

• 3-5 years of product management or equivalent experience.
• Strong product sense and empathy for small-business professionals.
• Ability to navigate ambiguity and adapt quickly.

Responsibilities

• Partner with cross-functional teams to deliver solutions.
• Define and analyze key metrics to inform decision-making.
• Manage end-to-end execution of product features.

Skills

Product Management

Analytical Skills

Collaboration

AI/ML Literacy

Job description

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

About the Product team

Our mission is to help homeowners and pros accomplish more. Our product team is small but mighty, and passionate about achieving that mission for our users. We partner with engineering, design, data science and all other product development and go-to-market functions to craft a marketplace that delivers business to our pros, while helping millions of customers get their projects done well each year.

About the role

As a Product Manager within our New Hiring Experiences pillar, you’ll help shape and deliver innovative products and workflows that empower professionals on our platform to be set up for success to help serve the needs of homeowners. You’ll take ownership of high‑impact initiatives and drive them from concept to launch, ensuring they align with our broader product vision.

What you\'ll do

• Partner with engineers, designers, analysts, researchers, content designers, applied scientists and data scientists to ideate, prioritize and deliver solutions for our professionals and customers.
• Define and analyze key metrics to inform decision‑making and measure success.
• Conduct user research and experiments to scope and prioritize product initiatives.
• Coordinate within your team and among teams at Thumbtack to ensure understanding of and alignment around projects.
• Manage end‑to‑end execution, translating ambiguous opportunities into shipped features and iterating quickly based on feedback.
• Pioneer how we use AI/ML in both our products and our ways of working—driving exploration of emerging technologies and leading the charge in applying them responsibly to elevate our marketplace.

In order to be successful, you must bring

• 3-5 years of product management or equivalent experience, building web/mobile products in a fast‑paced environment.
• Strong product sense and deep empathy for small‑business professionals (B2B) - with experience building for two-sided marketplaces strongly preferred
• Ability to navigate ambiguity and adapt quickly, thoughtfully adjusting plans and priorities as new insights emerge.
• Analytical skills and comfort working with metrics and data to assess performance and inform priorities.
• Excellent collaboration and communication skills to work effectively across diverse teams.
• AI fluency and literacy: you stay current with AI/ML technologies, have experience working with AI features or tools, and are enthusiastic about applying them to solve user problems.

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.

Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: [e-mail] .

If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at https://www.thumbtack.com/privacy/ .

We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.

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At Thumbtack, we’re building more than a product. We’re building local economies and stronger communities. Leveling the playing field so even the smallest of businesses has a fair shot at success. And we believe diversity is essential to making this happen. We use your answers below to better understand who is interested in joining the team and whether we’re considering a diverse group of people for our open roles. Your response will be confidential, and neither your answers nor your participation or non-participation will affect our consideration of your candidacy.