Product Manager, Business Transformation

FirstService Residential; Vancouver; On-site; CAD 90,000 - 120,000; Full time

Job summary

FirstService Residential seeks a Product Manager – Business Transformation to shape strategy, driving the development and success of our product suites across resident care and property operations. You will collaborate with resident care, operations, accounting, technology teams and external vendors to prioritize features and capture AI opportunities enhancing resident and client experiences.

You will define the product vision, gather customer feedback, and lead cross-functional efforts to

Qualifications

• Bachelor's degree in computer science, engineering, business or related field.
• MBA or advanced degree is a plus.
• 3+ years of product management experience, preferably in strata management, real estate or SaaS.

Responsibilities

• Define and own the resident care product vision, strategy and roadmap.
• Conduct market research, competitive analysis and gather customer feedback.
• Lead product discovery through user interviews, surveys and analytics.
• Collaborate with design and technology teams on AI workflows and platform configuration.
• Prioritize the product backlog with stakeholders and business/tech teams.
• Communicate product updates, milestones and go-to-market plans.
• Define and track KPIs to measure feature success.

Skills

Communication skills

Analytical skills

Agile methodologies

Cross-functional collaboration

Data-driven decision making

Education

Bachelor's degree in computer science, Engineering, Business, or correlated field

MBA or advanced degree

3+ years of product management experience

Tools

Azure/DevOps

Jira

Yardi platform

Job description

Description

Product Manager – Business Transformation

FirstService Residential is simplifying property management. Its hospitality-minded teams serve 9,000 residential communities across the United States and Canada. The organization partners with boards, owners, and developers to enhance the value of everypropertyand the life of every resident.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

Experience being part of a high-performing team with a fulfilling career in property management with FirstService Residential.

As a Product Manager, you will be responsible for the strategy, development, and success of our product(s). You will work closely with cross-functional teams including resident care, property operations, accounting, technology teams, and external vendors, to prioritize product features and capabilities, develop use-cases for product enhancement and configuration, and capture AI opportunities that create better experiences for residents, associates, and clients.

Your goal is to deliver innovative solutions that meet customer needs, drive business growth, and maintain our competitive edge in the market.

Duties and Responsibilities

• Define and own the resident care product vision, strategy, and roadmap in collaboration with stakeholders and resident care teams.
• Conduct market research, competitive analysis, and gather customer feedback to identify opportunities and inform product decisions.
• Conductongoingproductdiscoverythroughuserinterviews,surveys,andanalytics;activelyengagewithstakeholders.
• Work closely with design and technology teams to develop AI workflows, product enhancements, and platform configurations.
• Lead prototype testing with the end users using various methodologies such as A/B testing, prototype walkthroughs and other methods.
• Representcustomerneedsandchallengesduringthedevelopmentprocess
• Manage and prioritize the product backlog by collaborating with business and technology teams to identify epics and features.
• Communicateandarticulateproductvisiontostakeholdersandinternalteams.
• Define and track key performance indicators (KPIs) to measure the success of product features and initiatives.
• Communicate product updates, roadmap changes, and key milestones to internal teams, stakeholders and customers.
• Collaboratewithbusiness transformation team, marketing, and field teams to develop go-to-market and launch strategies.
• Ensure theproductsandfeatureseffectivelysolvecustomerproblemsand deliver value to end users.
• Drive continuousimprovementthroughiterationandexperimentation,usingdata-driveninsightstooptimizeproductperformance.
• Stay informed about AI, industry trends, emerging technologies, and customer needs to inform future product development efforts.
• Promote a collaborative team environment that fosters creativity, innovation and continuous improvement.

Education and Experience

• Bachelor'sdegreeincomputerscience,Engineering,Business,orrelatedfield.
• MBAoradvanceddegreeisaplus.
• 3years’experienceasaProductManagerorsimilarrole,preferablyinstrata management, real estate, or SaaS industries.
• Experience with implementing AI and CX automation in the strata management / real estate industry.
• Experience with Yardi platform is a plus.
• Strongunderstandingofproductmanagementprinciplesandpractices,withexperienceinAgiledevelopmentmethodologies.
• Excellent analytical and problem solving skills, with the ability to synthesize complex information and make data-driven decisions.
• Strongcommunicationandinterpersonalskills,withtheabilitytoeffectivelycollaboratewithcross- functionalteamsandinfluencestakeholders. Effectivedecision-makingabilitiesinstrategyandcustomerconsiderations.
• ExperiencewithproductmanagementtoolssuchasAzure/DevOps,Jira,orsimilar.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
• ExperienceworkinginSaaSorsoftwareproductdevelopment.
• FamiliaritywithUX/UIdesignprinciplesanduserresearchmethodology

Knowledge, Skills & Proficiencies: