Business Development Director

FirstService Residential Canada; Mississauga; On-site; CAD 80,000 - 95,000; Full time

Job summary

FirstService Residential seeks a Business Development Director to lead strategic sales initiatives and drive growth in Canada. You will collaborate with market leaders, executives, and the Marketing Department to generate leads, prepare proposals, and close high-value contracts, leveraging CRM dynamics to optimize the sales pipeline.

You will oversee the full sales cycle, develop plans to expand market territories, and travel for client meetings with HOA and property management clients, ensuring

Qualifications

• Bachelor's degree in a related field is preferred or required.
• 5+ years in business development or sales, ideally within HOA management or property services.
• CAI credentials are a plus but not required.
• Track record of meeting or exceeding sales targets.

Responsibilities

• Lead the development and execution of strategic sales plans for FirstService Residential's property services.
• Identify and pursue new business opportunities through networking, industry events, referrals, and lead generation.
• Manage the full sales cycle: needs assessments, proposal preparation, RFP responses, negotiations, and closing.
• Utilize Dynamics CRM to maintain accurate lead data, opportunities, and pipeline performance.
• Collaborate with Marketing and Operations to craft compelling value messaging and sales materials.
• Provide timely reports on pipeline progress, market trends, and competitive activity to leadership.

Skills

Strategic sales planning

New business development

Executive communication

CRM and pipeline management

Team collaboration

Education

Bachelor’s degree in Business Administration/Marketing/Communications

CAI credentials (CMCA/AMS/PCAM/CACM) a plus

Tools

Microsoft Dynamics CRM

MS Office Suite

Job description

Business Development Director FirstService Residential is simplifying property management. Its hospitality-minded teams serve 9,000 residential communities across the United States and Canada. The organization partners with boards, owners, and developers to enhance the value of every property and the life of every resident.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

Experience being part of a high-performing team with a fulfilling career in property management and property services with FirstService Residential.

The Business Development Director is a highly motivated self-starter who will lead and provide strategic sales initiatives, engage in marketplace sales activity and work closely with the Market Leaders, operational Executives and the Marketing Department on lead generation activities, sales activities and proposal generation activities. The role requires superior planning, communication and business development skills together with the ability to effectively collaborate with various internal senior associates to effectively close sales and achieve targets.

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned to every duty.

Your Responsibilities

• Lead the development, implementation, and ongoing refinement of new client development strategies, operations, and processes for FirstService Residential with existing Property Management clients
• Develop and execute strategic sales plans to secure property services contracts aligned with the company’s client-type strategy.
• Identify and pursue new business opportunities through networking, industry events, direct outreach, referrals, and lead generation efforts.
• Manage and actively participate in the full sales cycle, including needs assessments, proposal preparation, RFP responses, sales presentations, and contract negotiations.
• Utilize CRM tools (Dynamics) to maintain accurate lead and opportunity data, document activities, track follow-up schedules, and manage sales pipeline performance.
• Support expansion of current and emerging market territories by providing trend analysis, competitive insights, and recommendations related to service lines, product types, and regional opportunities.
• Attend planning, strategy, and business development meetings as requested; provide timely reports on pipeline progress, competitive activity, and industry trends to senior leadership.
• Collaborate with Marketing and Sales Operations to develop proposal content, value messaging, and sales materials; continually seek innovative ways to communicate the company’s value to prospective clients.
• Deliver compelling sales presentations and effectively close new business in alignment with company goals.
• Partner with executive leadership and operations teams to ensure a smooth onboarding and handoff of new accounts.
• Uphold company values, high ethical standards, and compliance with all applicable state and local regulations.

Skills & Qualifications

• Ability to design and implement strategic sales plans that support revenue growth through upselling in the property management industry.
• Proven success in identifying, pursuing, and securing new business opportunities within the property management sector.
• Advanced communication and presentation skills, including the ability to confidently present to boards and large groups.
• Skilled in managing complex sales cycles, negotiating service agreements, and closing high-value contracts.
• Collaborative and team-oriented, with the ability to work effectively across departments including property management, finance, marketing, and executive leadership.
• Strategic thinker with the ability to assess market conditions, analyze data, and develop growth strategies.
• Strong business acumen with the ability to articulate value, competitive advantages, and service differentiators.
• Demonstrates strong and effective customer service and relationship building skills: ability to be able to develop rapport with a variety of personalities and types of potential clients during and after the sales process and ability to be “of service” to all internal customers, effectively working with multiple styles and influences that present unique needs and demands on the sales process.
• Excellent organizational skills with the ability to manage multiple prospects and timelines simultaneously.
• Proficient in Microsoft Office applications, including Word, Excel, PowerPoint, Outlook, Publisher, and Teams.
• Proficiency in CRM systems and other tools used for pipeline management and reporting.
• Ability to work independently while also collaborating effectively across teams.
• High level of professionalism, discretion, ethics, and client-service orientation.

Education And Experience

• Bachelor’s degree in Business Administration, Marketing, Communications, or a related field preferred.
• 5+ years of business development, sales, or client relations experience, ideally within HOA management, property management, real estate, facilities management, or related services.
• Prior experience partnering with HOA boards, developers, or condo boards preferred.
• CAI industry credentials (e.g., CMCA®, AMS®, PCAM®, or CACM certifications) are a plus but not required.
• Demonstrated history of meeting or exceeding sales or business development targets.

Travel

• Must have access to and consistent use of a vehicle for transportation to prospective client meetings, industry events, etc.
• Frequent local travel required and occasional overnight out-of-town travel.

Compensation

Compensation for this role is base salary in the range of $80,000 to $95,000 + bonus + benefits.

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, colour, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

FirstService Residential welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the hiring and selection process.

In accordance with Ontario’s Employment Standards Act (ESA) requirements, we confirm that this job posting is for an existing position within our organization.

INDHON

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