Product Manager

TELUS; Vancouver; On-site; CAD 80,000 - 120,000; Full time

Job summary

Join TELUS Health as a Product Manager, driving solutions for the Retail Pharmacy Management System. You'll collaborate with cross-functional teams to manage product backlogs, write clear requirements, and innovate based on customer needs. Ideal for self-starters with a passion for enhancing healthcare technologies.

Qualifications

• Minimum 2 years of direct experience as a Product Manager.
• Strong ability to collaborate in cross-functional teams.
• Experience in delivering solutions and resolving delivery issues.

Responsibilities

• Manage product backlog and prioritize features.
• Write business requirements and acceptance criteria.
• Research industry trends and drive innovation.

Skills

Organizational skills

Communication

Problem-solving

Collaboration

Time management

Education

Bachelor's degree in Business, Engineering, Computer Science or equivalent

Tools

Atlassian Suite (Confluence, JIRA)

Job description

Description

Join our team

The Pharmacy Solutions team is a dynamic cross-functional team within TELUS Health that manages the leading Pharmacy Management Systems (PMS) across Canada. Our team consists of highly skilled problem solvers responsible for enhancing healthcare solutions within the Canadian Pharmacy Technology ecosystem.

We are a diverse product team with passionate individuals committed to building technology solutions that create meaningful transformations in how Pharmacy delivers patient care.

We seek self-starters who enjoy taking ownership of their work. Our main mantra is to continually improve and focus on outcomes—improving processes, products, and driving results for our clients.

Here’s the impact you’ll make and what we’ll accomplish together

The Product Manager role is responsible for delivering solutions for our Retail Pharmacy Management System team. You will be more than a Product Manager; you will also work directly with customers and products. This role is ideal for someone who enjoys executing on product initiatives and wants exposure to many areas of the business. To support our business and customers, the Product Manager will:

• Backlog Management:
  • Work closely with Senior Product Managers to determine feature prioritization
  • Create, prioritize, and maintain a well-defined product backlog
  • Ensure backlog items are ready for Business Analysts to pick up
• Business Cases and Requirements:
  • Write clear, detailed business requirements
  • Define comprehensive acceptance criteria for features
  • Collaborate with product designers on user-facing experiences
  • Ensure requirements are accurately captured in user stories
• Innovation:
  • Research industry trends and drive innovation based on those insights
  • Develop innovative features to benefit customers across Canada
  • Communicate features to leadership
• Customer-Centric Approach:
  • Work closely with Customer Experience (CE), Customer Service Management (CSM) teams, and customers to gather needs, essential for product success
  • Communicate product assessments with teams
  • Participate in process planning with relevant groups

Qualifications

What you bring:

• Bachelor's degree in Business, Engineering, Computer Science, or equivalent experience
• Minimum 2 years of direct experience as a Product Manager
• Recognition for your work in product management or solutioning
• Ability to collaborate effectively in cross-functional teams and co-create solutions
• Experience in delivering solutions and proactively resolving delivery issues
• Excellent organizational, planning, and time management skills
• Strong communication skills and ability to understand user needs
• Experience in gathering customer requirements and translating them into development tasks

Great-to-haves

• Bilingual in French and English (preferred)
• Excellent communication skills
• Pharmacy knowledge and experience with Kroll applications
• Knowledge of Atlassian Suite (Confluence, JIRA)

Advanced proficiency in English is required, as most interactions—both internal and external—are conducted in English, and the tools used are primarily in English.