Product Engineer

Basetwo AI; Toronto; On-site; CAD 80,000 - 120,000; Full time

Job summary

An innovative startup in Toronto is seeking a Product Engineer to drive customer success and optimize manufacturing processes using cutting-edge AI technology. This multifaceted role involves collaborating with Fortune 500 companies to enhance their operational efficiency through data-driven insights and real-time recommendations. As a key technical expert, you will engage with clients, implement high-impact use cases, and train internal teams, ensuring that the platform delivers maximum value. If you are passionate about engineering and eager to tackle complex challenges, this opportunity is perfect for you.

Qualifications

• 5-7+ years of engineering experience in pharmaceuticals or chemical manufacturing.
• Strong understanding of process control and optimization in manufacturing.

Responsibilities

• Lead customer success initiatives and build relationships with customer champions.
• Analyze process operations and identify improvement opportunities.

Skills

Process Control

Simulation

Optimization

Customer Success

AI/ML Application

Communication Skills

Data Analysis

Problem-Solving

Education

Bachelor's Degree in Chemical Engineering

Master's Degree in Chemical Engineering

Tools

OSIsoft PI

Delta-V

Wonderware

GE Proficy

Python

Job description

About Basetwo

We're on a mission to make manufacturing faster, smarter, and more resilient.

Basetwo is a fast-growing Toronto-based startup backed by top VCs in Boston, New York, and the Bay Area. We collaborate with Fortune 500 chemical and pharmaceutical manufacturers, providing their process engineers with a next-generation AI platform. Our platform enables engineers to build digital twins and receive real-time recommendations to enhance efficiency, reduce costs, and cycle times.

The Role

The Product Engineer is a client-facing, multifaceted technical role covering core competencies such as process optimization and customer success. You will act as an engineering subject matter expert, advocate for our customers, and collaborate with internal teams to maximize platform value and identify new product opportunities.

What You'll Do

• Lead customer success initiatives and build relationships with customer champions and end-users to understand their objectives and pain points.
• Implement high-impact use cases to expand Basetwo usage and ensure maximum ROI.
• Train internal teams on engineering and analytics methodologies.
• Provide technical feedback to improve the platform based on customer needs.
• Travel occasionally for workshops, support, and relationship building.
• Analyze process operations and identify improvement opportunities.
• Create presentations, reports, and visualizations to aid customer decision-making.
• Identify and facilitate custom data integrations for process improvements.
• Collaborate with multidisciplinary teams including sales, process modellers, and software engineers.
• Utilize web apps/tools for customer feedback management and define data-driven processes for customer success.

What You'll Need

• Strong understanding of process control, simulation, and optimization in manufacturing industries.
• Passion for applying AI/ML to engineering challenges.
• Excellent communication skills to translate complex technical concepts.
• Bachelor's or Master's degree in Chemical Engineering or similar.
• 5-7+ years of engineering experience in pharmaceuticals, chemical manufacturing, or Oil & Gas.
• Ability to analyze process data, flow diagrams, P&IDs, and manufacturing metrics.
• Proactive problem-solving skills and experience with continuous improvement initiatives.
• Knowledge of enterprise historians like OSIsoft PI, Delta-V, Wonderware, GE Proficy is valuable.
• Programming experience in Python is a plus.