Product Development Coordinator

Imprint Plus; Richmond; Hybrid; CAD 65,000 - 68,000; Full time

Benefits offered by this job

Company events

Dental care

Disability insurance

Employee assistance program

Extended health care

On-site gym

On-site parking

Paid time off

Job summary

Imprint Plus, based in Richmond, BC, is seeking a Product Development Coordinator to manage product data, documentation, testing, and launch readiness across the lifecycle. The role collaborates with the Senior Product Manager to ensure accurate configuration and manufacturing readiness for sales, marketing, and customers.

The candidate will develop training materials and maintain documentation libraries while coordinating across Product, Operations, Purchasing, Marketing, Sales, Finance,

Qualifications

• Diploma or bachelor’s degree in business, Product Management, Engineering, Manufacturing, Marketing, Supply Chain, Project Management, or related field.
• 2+ years of experience in product coordination, product development, manufacturing, project coordination, engineering support, quality assurance, or similar role.
• Experience in a manufacturing or B2B environment is preferred.
• Experience with ERP systems, preferably Microsoft Business Central, is an asset.

Responsibilities

• Create, organize, and maintain accurate product master data including item codes, product attributes, specs, and documentation.
• Manage product revisions and ensure documentation remains complete and accessible.
• Oversee prototypes and production testing activities and QA protocol development.
• Coordinate product launch readiness across multiple departments (Product, Operations, Purchasing, Marketing, Sales, Finance, Customer Experience, IT).
• Develop internal training materials, user guides, and manufacturing documentation.

Skills

Product coordination

ERP systems

Excel

Documentation

Cross-functional teamwork

Education

Bachelor’s degree or diploma

Tools

Microsoft Business Central

Job description

***** Awarded 2026 PPAI Greatest Companies to Work For *****

At Imprint Plus, we don’t just design and produce identification solutions, we bring ideas to life right here from our Richmond, BC location. For over 44 years, we’ve been leading the industry, serving Fortune 500 companies and over 50,000 businesses across 100+ countries. As part of the Avery® North America division of CCL Industries Inc., we enjoy the best of both worlds: the close-knit culture of our team and the backing of a global leader in specialty label and packaging solutions.

Position Summary:

We are looking for a driven Product Development Coordinator to support the successful execution of the product lifecycle by coordinating product data, documentation, testing, launch readiness, and cross-functional activities. Working closely with the Senior Product Manager, this role ensures products are fully documented, tested, accurately configured, and ready for manufacturing, sales, marketing, and customer use.

Key Responsibilities:

• Create, organize, and maintain accurate product master data, including item codes, Business Central Item Cards, product attributes, specifications, dimensions, weights, packaging details, drawings, die lines, certifications, and supporting documentation.
• Manage product revisions and ensure all product documentation remains complete, current, and accessible throughout the product lifecycle.
• Own the day-to-day execution of prototypes and production testing activities, support the development and maintenance of product QA protocols, document testing results, and follow up on required actions.
• Ensure quality requirements and documentation are completed before product launch.
• Coordinate product launch readiness activities across Product, Operations, Purchasing, Marketing, Sales, Finance, Customer Experience, and IT.
• Maintain launch checklists, project timelines, product information, ERP setup details, training materials, and other launch-related requirements to support successful product release.
• Own the execution of new product introductions, product changes, product updates, and product discontinuations by coordinating activities across internal systems and departments.
• Develop and maintain internal product training materials, user guides, manufacturing documentation, reference materials, and the product documentation library.
• Assist the Senior Product Manager by gathering customer feedback, competitive information, market research, and supporting analysis for product initiatives.
• Coordinate product development activities across departments, track project milestones, follow up on outstanding actions, and communicate risks that may impact launch schedules.

Qualifications:

• Diploma or bachelor’s degree in business, Product Management, Engineering, Manufacturing, Marketing, Supply Chain, Project Management, or a related field, or an equivalent combination of education and experience.
• 2+ years of experience in product coordination, product development, manufacturing, project coordination, engineering support, quality assurance, or a similar role.
• Experience working in a manufacturing or B2B environment is preferred.
• Experience working with an ERP system, preferably Microsoft Business Central, is considered an asset.

Skills & Knowledge:

• Strong organizational and project coordination skills with the ability to manage multiple priorities simultaneously.
• Exceptional attention to detail and commitment to data accuracy.
• Strong written and verbal communication skills.
• Ability to work effectively with cross-functional teams, including Product, Operations, Purchasing, Marketing, Sales, Customer Experience, Finance, and IT.
• Proficiency in Microsoft Office, particularly Excel, Word, PowerPoint, and Teams.
• Ability to learn technical product information and translate it into clear documentation and training materials.
• Experience creating and maintaining documentation, procedures, specifications, or technical information.
• Strong analytical and problem-solving skills with the ability to identify process improvements.
• Ability to work independently while effectively managing deadlines and changing priorities.

Preferred Qualifications:

• Experience with product master data management or ERP item setup.
• Experience coordinating product launches or product lifecycle activities.
• Familiarity with quality assurance processes and product testing.
• Experience creating training materials or standard operating procedures.
• Knowledge of manufacturing processes, product documentation, or engineering change management is an asset.

Key Performance Indicators (KPIs):

• Maintain accurate and complete product data, documentation, specifications, and ERP item setup. 98% accuracy rate for product data and ERP item setup, measured by number of corrections or rework items found after submission.
• Complete launch readiness checklists, product setup, and required documentation on time, completed by agreed deadline.
• Ensure testing results, QA requirements, and follow-up actions are documented and completed within agreed timelines. 100% of QA/testing action items documented.
• Keep product revisions, training materials, and internal documentation current and accessible. Updates completed within 5 business days of an approved revision or product change.
• Track project milestones, follow up on action items, and elevate risks or delays in a timely manner.
• Support effective cross-functional coordination to help deliver successful product launches and lifecycle updates.

Pay: $65,000.00-$68,000.00 per year

• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• On-site gym
• On-site parking
• Paid time off