Product & Customer Learning Consultant

Assent; Ottawa; On-site; CAD 60,000 - 85,000; Full time

Job summary

Assent is seeking a Product & Customer Learning Consultant to design and deliver engaging training programs. This role requires expertise in instructional design and a strong background in corporate training. You will collaborate with cross-functional teams to enhance customer adoption and drive retention through effective learning solutions. Join Assent to contribute to impactful changes in supply chain sustainability.

Benefits

Comprehensive benefits packages

Competitive base salary

Corporate bonus program

Professional development days

Flexible working environments

Qualifications

• Experience in designing, developing, and delivering learning solutions in a corporate B2B setting.
• Strong verbal and written communication skills in English.
• Proven ability to deliver learning solutions in a fast-paced business environment.

Responsibilities

• Develop training materials and deliver training to internal teams and customers.
• Conduct training needs assessments and implement tailored learning solutions.
• Oversee training project timelines and stakeholder communications.

Skills

Instructional Design

Communication

Project Management

Interpersonal Skills

Analytical Skills

Education

Post-secondary education in Adult Education or related field

Tools

LMS systems

Content authoring tools

AI tools for content generation

Job description

Assent is the leading solution for supply chain sustainability tailored for the world’s top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren't built with sustainability in mind. That's where we step in. With insights from experts, Assent is the tool manufacturers trust for comprehensive sustainability.

We are proud to announce that Assent has crossed the US$100M ARR milestone, granting us Centaur Status. This accomplishment, reached just 8 years following our Series A, makes us the first and only Certified B Corporation in North America's SaaS sustainability industry to celebrate this milestone.

Our journey from $5 million to US$100M ARR in just eight years has been marked by significant growth and achievements. With our $350 million US funding led by Vista Equity Partners, we're poised for even greater expansion and are on the lookout for outstanding team members to join our mission.

Job Description

The Product & Customer Learning Consultant is a professional training role, accountable for delivering instructional, operational, product and customer-based training programs to internal team members, customers and their suppliers. You will be responsible for creating and delivering engaging learning experiences for in-class and virtual environments in an effort to support Assent’s products, services and technologies.

Training Design & Content Development

▸Develop training materials such as learning plans, courses, slide decks, participant guides, videos, and tip sheets, ensuring clarity, engagement, and instructional effectiveness.

▸Apply instructional design best practices and adult learning principles to create impactful, scalable learning experiences.

▸Gather and curate source materials from approved resources to ensure consistency in training content.

▸Work with subject matter experts to translate complex technical content into accessible training materials for diverse learning modalities, including in-person, virtual instructor-led, and self-paced courses.

▸Refine and edit AI-generated training content while maintaining brand consistency and instructional integrity.

▸Select appropriate delivery methods based on audience needs and training objectives.

Training Delivery & Facilitation:

▸Serve as a professional facilitator, delivering instructional, operational, product, and customer-focused training to internal teams, customers, and their suppliers.

▸Conduct live and on-demand training through virtual platforms, webinars, in-class sessions, and recorded videos, ensuring engaging and effective learning experiences.

▸Showcase new product & services features and enhancements to internal and external users using various formats, including live demonstrations, videos, and documentation.

Subject Matter Expertise

▸Develop a deep understanding of Assent’s products, services, and solutions to effectively communicate technical concepts in training materials.

▸Maintain close relationships with cross-functional teams to stay updated on product developments and customer journeys, ensuring training content remains relevant and aligned with evolving needs.

Continuous Improvement & Stakeholder Collaboration

▸Partner with key stakeholders, including Customer Success Managers, to align training programs with business goals, enhance customer adoption, and drive retention.

▸Conduct training needs assessments to identify skill gaps and recommend tailored learning solutions.

▸Implement team evaluation strategies to measure training effectiveness and business impact, sharing insights for continuous improvement.

▸Maintain content accuracy and relevance through ongoing analysis, delivery observation, and refinement, particularly following product updates and releases.

▸Apply evidence-based feedback to refine training programs and maximize learner engagement.

Project Management

▸Oversee training project timelines, deliverables, and stakeholder communications to ensure successful implementation.

▸Support on team projects, including updating or creating process documentation.

Additional Responsibilities

▸Build and manage relationships with internal and external stakeholders to support evolving training needs.

▸Ensure adherence to corporate security policies and best practices in all training activities.

▸Occasional off-hours training sessions, to support a global audience.

Qualifications

We strongly value your talent and passion, but it would also be nice if you had the following experience and qualifications under your belt:

Educational Background:

▸ Post-secondary education in Adult Education, Learning and Development, Technical Writing, Instructional Design, or a related field.

Experience and Skills:

▸ Experience in designing, developing and delivering learning solutions, preferably in a corporate B2B setting.

▸ Experience with learner user experience across learning toolsets and modalities.

▸ Experience with content authoring/creative tools.

▸ Experience with LMS systems and/or enablement platforms is an asset.

▸ Proficiency with ChatGPT, LEAi, Clueso, DeScript or other AI tools for content generation is considered an asset.

▸ Excellent writing and editing skills, particularly in creating and refining slide deck presentations.

▸ Strong verbal and written communication skills in English; fluency in another language is a plus.

▸ Superb interpersonal skills with the ability to build strong cross-functional relationships.

▸ Proven ability to drive and deliver learning solutions in a fast-paced business environment.

▸ Strong organizational, analytical, problem-solving, and project management skills with incredible attention to detail.

Additional Information

At Assent, we are uniquely positioned to make meaningful, impactful changes in the world around us. If you believe in doing work that matters, we want you to join our team.

Life at Assent

Wellness: We believe that you and your family’s well being is important. As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days and more.

Financial Benefits: It’s not all about the money – well, it’s a little about the money. We understand that financial health is important and we offer a competitive base salary, a corporate bonus program, retirement savings options and more.

Life at Assent: There is purpose beyond your work. We provide our team members with volunteer days, flexible work options and opportunities to get involved in corporate giving initiatives.

Lifelong Learning: At Assent, curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start.

Work The Way That Works for You: Your work and life should be balanced in a way that is purposeful for you. We offer flexible working environments for our team. Choose a space that meets your unique needs.

At Assent, we are committed to growing and sustaining an environment where our team members feel included, valued, and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).

Our commitment to diversity, equity and inclusion includes recruiting and retaining team members from diverse backgrounds and experiences, and fostering a culture of belonging where all team members are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to business success.

If you require assistance or accommodation throughout any part of the interview and selection process, please contact [e-mail] and we will be happy to help.