Product Consultant

Fispan Co; Vancouver; On-site; CAD 60,000 - 65,000; Full time

Benefits offered by this job

Extended health and dental

Paid time off

Retirement plan matching

Parental top-up

Mentorship programs

Job summary

FISPAN Services Inc. in Vancouver seeks an enthusiastic IC1 Product Consultant to join our Product Consulting team.

You will support Bank Partner sales with product knowledge, demonstrations, and pre-sales engagement, helping resolve blockers and guiding customers through the platform. In this role, you’ll master FISPAN platform fundamentals, assist with client meetings, and contribute to knowledge documentation while developing skills in quality, innovation, leadership, and communication within

Qualifications

• Background in customer service.
• Experience in customer sales.
• Good communication, interpersonal, customer service, and sales skills.
• Good team working skills.
• Attention to detail.
• Proficiency in verbal and written English (French is an asset).
• Preferred: background in business administration, SaaS, banking, or related field

Responsibilities

• Articulate product features and benefits accurately during sales presentations, ensuring adherence to best practices.
• Provide reliable technical support for product configuration and validation for sales demonstration purposes.
• Participate in client-facing and partner-facing meetings to observe, learn, and contribute to product discussions.
• Identify and promptly elevate product-related sales blockers or client objections to senior team members with clear context.
• Adhere to team processes and utilize standard sales enablement tools (CRM, demo platforms) accurately, contributing to Data Reliability.

Skills

Customer service

Sales experience

Communication

Teamwork

Attention to detail

English proficiency

French asset

Education

Business / SaaS / Banking background

Job description

Our Business

FISPAN Services Inc. (FISPAN) is an Enterprise SaaS FinTech company that allows banks to deploy embedded financial products and services to create a seamless banking connection for their corporate clients. Our product aims to provide instant scale and reach for banks who want to remove friction and add value by enabling their commercial banking clients to access banking services through their preferred ERP / accounting platform.

Founded in 2016 and headquartered in downtown Vancouver, FISPAN is on a mission to create the best product in the FinTech industry and fundamentally change the way that companies bank. Being the market leader in ERP Banking, we work with the world’s Tier 1 banks with assets exceeding $3T, including J.P. Morgan Chase, Wells Fargo, TD and Bank of Montreal.

We are looking for dynamic and passionate individuals to join our high performance team and contribute to our rapid growth and exciting journey.

We are seeking an enthusiastic and technically-minded IC1 Product Consultant to join our Product Consulting team. This foundational role is essential for supporting our Bank Partner sales and Ecosystem Partner teams, ensuring they have the necessary expertise to position and sell the FISPAN platform effectively.

Your core focus will be on mastering the FISPAN platform fundamentals, providing accurate technical support for demonstrations, and contributing to a seamless pre-sales process. You will assist Bank Partners’ sales cycles with client product consulting, resolving routine sales blockers, and contributing to knowledge documentation. This role is crucial for developing your skills in Quality, Innovation, Leadership, and Communication within a high-stakes sales environment.

Key Responsibilities

• Articulate product features and benefits accurately during sales presentations, ensuring adherence to best practices.
• Provide reliable technical support for product configuration and validation for sales demonstration purposes.
• Participate in client-facing and partner-facing meetings to observe, learn, and contribute to product discussions.
• Identify and promptly elevate product-related sales blockers or client objections to senior team members with clear context.
• Adhere to team processes and utilize standard sales enablement tools (CRM, demo platforms) accurately, contributing to Data Reliability.

What you Need

• Background in customer service
• Experience in customer sales
• Good communication, interpersonal, customer service, and sales skills
• Good team working skills
• Attention to detail
• Proficiency in verbal and written English (French is an asset)
• Preferred: background in business administration, SaaS, banking, or related field

Why Work With Us

Visionary Team, Proven Results

Our leadership bench brings deep, collective experience in scaling high-growth FinTech companies through major funding cycles and critical market inflection points. This expertise creates a stable foundation, allowing you to focus on building and innovating. You will benefit directly from mentorship, expand your professional network, and learn the strategic decision-making processes required to lead a global, mature technology company.

Accelerated Career Ownership & DEI Commitment

We are an emerging high-growth company, and that means your career trajectory here is accelerated. Our employees are immediately given a high level of ownership and autonomy over complex, impactful projects.

As FISPAN continues to grow, we are committed to celebrating diversity, endorsing equity, and encouraging inclusion. We strive to eliminate bias throughout our recruitment process and build a culture where everyone feels they belong and can contribute their best work.

Strategic Total Rewards & Wellbeing

We invest in your success. Our total compensation packages are designed to be highly competitive, including a semi-annual bonus plan and equity grants that give you a true stake in our future. Beyond your compensation, you benefit from:

• Best-in-Class Equipment: The most modern MacBook and Apple equipment.
• Prime Location: Our downtown Vancouver office offers coastal views and access to the building fitness center.
• Flexibility: Generous benefits, including a family leave top-up program and our Work-From-Anywhere policy.

Purpose-Driven Culture & Prime Perks

Our culture is the foundation of our success. We operate with a "we over me" mentality, fostering strong, collaborative bonds built on Trust and Candor. You will also enjoy: fully stocked cupboards, weekly catered team lunches, and daily JJ Bean coffee runs to keep your energy high and your wallet happy.

Compensation Package

FISPAN believes in an atmosphere and culture when innovation can flourish, collaboration and teamwork are valued and transparency is at the core of it all. We want our employees to see how the ideas they help generate today have an impact on how we do business tomorrow.With that, the hiring salary range for this position is $60,000-$65,000 annually; the base pay offered is based on comparable market data from companies of similar employee size, revenue and location. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive semi-annual bonus program, subject to program eligibility requirements.

At FISPAN, we reward employees for achieving their objectives, going beyond the requirements of their job, demonstrating leadership, fostering innovation and advancing the organization as a whole. We value talented people of all backgrounds and characteristics that share our vision of being the number one platform for the business banking ecosystem.

Other components of our rewards offerings include support of career development, wellbeing, and personal growth.

• Extended health and dental benefits
• Paid time off
• Savings and retirement plan matching
• Parenthood top-up
• Mentorship programs, and leadership series (to name a few)

Note: The incentive programs, benefits, and perks have certain eligibility requirements and may vary, only be partially or not at all available based on criteria such as location, employment status, etc. We’ll be happy to clarify eligibility for interviewing candidates.