Intermediate Onboarding Consultant

Capitolis; Vancouver; On-site; CAD 71,260 - 83,730; Full time

Benefits offered by this job

MacBook equipment

Downtown Vancouver location

Work-From-Anywhere policy

Health and dental benefits

Paid time off

Retirement plan matching

Parenthood top-up

Mentorship programs

Job summary

FISPAN is seeking an experienced IC2 Onboarding Consultant in Vancouver to independently lead complex client implementations and act as the primary liaison for Bank Partners. You will define project plans, manage risks, and design tailored training to drive adoption and value.

You will mentor junior IC1s while delivering high-quality solutions and scalable onboarding programs across internal and partner projects.

Qualifications

• Experience leading complex client implementations and projects.
• Strong relationship management with banks/partners.
• Ability to define project plans and manage risk.
• Ability to design training and user documentation.
• Mentor junior IC1 onboarding consultants.

Responsibilities

• Manage complex client implementations and internal projects with proactive risk management and scope control.
• Act as the Primary Relationship Owner for high-value implementation projects, managing client/bank partner expectations and key communications.
• Design and deliver tailored training programs and documentation (UAT/Go-Live support) to ensure high client adoption and enablement.
• Apply technical mastery to diagnose and resolve complex configuration and integration issues with minimal escalation.
• Mentor IC1 Onboarding Consultants and contribute to team knowledge sharing.

Skills

Project management

Client relationship management

Solution architecture

Training design

Mentoring

Risk management

FISPAN configuration

Job description

Our Business

FISPAN Services Inc. (FISPAN) is an Enterprise SaaS FinTech company that allows banks to deploy embedded financial products and services to create a seamless banking connection for their corporate clients. Our product aims to provide instant scale and reach for banks who want to remove friction and add value by enabling their commercial banking clients to access banking services through their preferred ERP / accounting platform.

Founded in 2016 and headquartered in downtown Vancouver, FISPAN is on a mission to create the best product in the FinTech industry and fundamentally change the way that companies bank. Being the market leader in ERP Banking, we work with the world’s Tier 1 banks with assets exceeding $3T, including J.P. Morgan Chase, Wells Fargo, TD and Bank of Montreal.

We are looking for dynamic and passionate individuals to join our high performance team and contribute to our rapid growth and exciting journey.

We are looking for an experienced and highly autonomous IC2 Onboarding Consultant to step up and independently lead complex client implementations, and strategic internal and ecosystem partner projects. This role transitions from assisting onboarding initiatives to full ownership, making you the primary project manager and solution architect for your assigned engagements.

The IC2 often acts as the primary client or Bank Partner liaison, applying deep expertise in FISPAN configuration and complex troubleshooting to deliver high-quality solutions and drive client value. You will be responsible for defining project plans, managing risk, designing tailored training, and mentoring junior IC1s. Success requires a balance of technical Quality, strategic Innovation, decisive Leadership, and professional Communication with clients, partners and internal stakeholders.

Key Responsibilities

• Independently manage and execute complex client implementations and assigned internal projects, including proactive risk management and scope control.
• Act as the Primary Relationship Owner for high-value implementation projects, managing client/Bank Partner expectations and handling all key communications.
• Design and deliver tailored training programs and documentation (UAT/Go-Live support) to ensure high client adoption and improved Bank Partner and internal enablement.
• Apply Technical Mastery to diagnose and resolve complex configuration and integration issues with minimal escalation.
• Actively mentor and provide guidance to IC1 Onboarding Consultants, contributing to their development and the team's knowledge sharing.

Why Work With Us?

Visionary Team, Proven Results

Our leadership bench brings deep, collective experience in scaling high-growth FinTech companies through major funding cycles and critical market inflection points. This expertise creates a stable foundation, allowing you to focus on building and innovating. You will benefit directly from mentorship, expand your professional network, and learn the strategic decision-making processes required to lead a global, mature technology company.

Accelerated Career Ownership & DEI Commitment

We are an emerging high-growth company, and that means your career trajectory here is accelerated. Our employees are immediately given a high level of ownership and autonomy over complex, impactful projects.

As FISPAN continues to grow, we are committed to celebrating diversity, endorsing equity, and encouraging inclusion. We strive to eliminate bias throughout our recruitment process and build a culture where everyone feels they belong and can contribute their best work.

Strategic Total Rewards & Wellbeing

We invest in your success. Our total compensation packages are designed to be highly competitive, including a semi-annual bonus plan that give you a true stake in our future. Beyond your compensation, you benefit from:

• Best-in-Class Equipment: The most modern MacBook and Apple equipment.
• Prime Location: Our downtown Vancouver office offers coastal views and access to the building fitness center.
• Flexibility: Generous benefits, including a family leave top-up program and our Work-From-Anywhere policy.

Purpose-Driven Culture & Prime Perks

Our culture is the foundation of our success. We operate with a "we over me" mentality, fostering strong, collaborative bonds built on Trust and Candor. You will also enjoy: fully stocked cupboards, weekly catered team lunches, and daily JJ Bean coffee runs to keep your energy high and your wallet happy.

Compensation Package

FISPAN believes in an atmosphere and culture when innovation can flourish, collaboration and teamwork are valued and transparency is at the core of it all. We want our employees to see how the ideas they help generate today have an impact on how we do business tomorrow.With that, the hiring salary range for this position is $71,260-$83,730 annually; the base pay offered is based on comparable market data from companies of similar employee size, revenue and location. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive semi-annual bonus program, subject to program eligibility requirements.

At FISPAN, we reward employees for achieving their objectives, going beyond the requirements of their job, demonstrating leadership, fostering innovation and advancing the organization as a whole. We value talented people of all backgrounds and characteristics that share our vision of being the number one platform for the business banking ecosystem.

Other components of our rewards offerings include support of career development, wellbeing, and personal growth.

• Extended health and dental benefits
• Paid time off
• Savings and retirement plan matching
• Parenthood top-up
• Mentorship programs, and leadership series (to name a few)

Note: The incentive programs, benefits, and perks have certain eligibility requirements and may vary, only be partially or not at all available based on criteria such as location, employment status, etc. We’ll be happy to clarify eligibility for interviewing candidates.