Process Engineering Manager, Internal Audit (1117)

TD Bank; Toronto; On-site; CAD 97,000 - 137,000; Full time

Job summary

TD Bank in Toronto, Ontario, is seeking a senior Process Improvement professional to help shape the direction of strategic initiatives. You will lead data-driven projects, apply analytics to optimize processes, and collaborate with multiple business lines to deliver efficiency and value company-wide.

The role requires strong stakeholder engagement, a Black Belt certification, and a minimum of seven years of relevant experience.

Qualifications

• Undergraduate degree or relevant professional certifications, designations, or equivalent required.
• 7+ years of relevant experience.
• Black Belt

Responsibilities

• Contribute to the strategic direction of the business /function, play a key role in the development and implementation of process and operational synergies and efficiencies
• Leverage advanced analytics and process modeling to solve moderate to complex process problems, as well as make process improvements
• Provide advice to business leaders and lead solutions to improve quality and eliminate waste. Lead the team to execute on recommendations
• Provide advanced data-driven recommendations / decisions to forecast, lead and deliver financial and customer benefits to the business
• Gather data to translate a practical problem into a statistical problem, using advanced methods including data modeling
• Actively manage relationships within and across various business lines, corporate and/or control functions and ensure alignment with enterprise

Skills

Process improvement

Data analysis

Stakeholder management

Leadership

Lean Six Sigma

Change management

Education

Bachelor's degree in Business Administration, Finance, Information Systems, or related field

Black Belt certification (Lean Six Sigma)

Tools

Excel

Power BI

Job description

On Site

Toronto, Ontario

Full time

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Enterprise Enabling Functions

Pay Details:

$96,900 - $136,800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

CUSTOMER

• Contribute to the strategic direction of the business /function, play a key role in the development and implementation of process and operational synergies and efficiencies

• Leverage advanced analytics and process modeling to solve moderate to complex process problems, as well as make process improvements

• Provide advice to business leaders and lead solutions to improve quality and eliminate waste. Lead the team to execute on recommendations

• Provide advanced data-driven recommendations / decisions to forecast, lead and deliver financial and customer benefits to the business

• Gather data to translate a practical problem into a statistical problem, using advanced methods including data modeling

• Actively manage relationships within and across various business lines, corporate and/or control functions and ensure alignment with enterprise

SHAREHOLDER

• Adhere to enterprise frameworks or methodologies that relate to activities for this process improvement & transformation

• Ensure respective programs/policies/practices meet business needs, complies with internal and external requirements, and aligns with business priorities

• Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; elevate issues where appropriate

• Ensure compliance with applicable internal and external requirements (e.g. financial controls, segregation of duties)

• Participate in cross-functional / enterprise / initiatives as a subject matter expert helping to identify risk / provide guidance for complex situations

• Conduct internal and external research projects; support the development/ delivery of presentations / communications to management or broader audience

• Conduct meaningful analysis at the functional and/or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs/ policies/ practices

• Monitor service, productivity and assess efficiency levels within own function and implement continuous process / performance improvements where opportunities exists

• Adhere to internal policies/procedures and applicable regulatory guidelines

• Protect the interests of the organization elevate – identify and manage risks, and non-standard, high risk activities as necessary

• Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts

• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite

EMPLOYEE / TEAM

• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest

• Provide thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit

• Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques

• Participate in personal performance management and development activities, including cross training within own team

• Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices.

• Lead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships.

• Contribute to a fair, positive and equitable environment that supports a diverse workforce

• Act as a brand ambassador for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH

• Process improvement advisor for a business, typically leading or contributing on projects of moderate scope and complexity

• Solves moderately to highly complex process problems

• Advanced level professional role requiring substantial knowledge / expertise in a complex field and knowledge of broader related areas

• Integrates knowledge of the enterprise sub-function’s or business line’s overarching strategy in developing solutions across multiple functions or operations

• Interprets internal/external business challenges and the industry environment, recommends course of action and best practices to improve products, processes or services

• Has advanced knowledge of all the software application and tools required to perform tasks while following best practices; provides guidance to others

• Uses advanced analytical thought to exercise judgement and identify solutions

• Work is guided by policies and industry standards/methods

• Communicates difficult concepts; converts information to compelling business context and advice; influences and gains alignment across increasingly senior stakeholders

• Works autonomously as the lead and guides others within area of expertise

• Provides leadership guidance, makes recommendations and collaborates with business to ensure solutions meets the business needs on a complex project or program

• Generally reports to a Senior Manager or above

EXPERIENCE AND/OR EDUCATION

• Undergraduate degree or relevant professional certifications, designations, or equivalent required

• 7+ years of relevant experience

• Black Belt

PREFERED SKILS/EXPERIENCE:

• "Big Tech" experience strongly preferred

• Master's degree preferred

• Bachelor's degree required in Business Administration, Accounting, Finance, Information Systems, Industrial Engineering, Operations Management, or related field.

• Professional certifications such as Lean Six Sigma Green Belt, Lean Six Sigma Black Belt, PMP, CBAP, CPA, CIA, or equivalent.

• 7+ years of experience in process improvement, operational excellence, business transformation, consulting, process engineering, or related disciplines

• Experience leading cross-functional process improvement or transformation initiatives.

• Experience documenting and redesigning complex business processes.

• Demonstrated ability to influence stakeholders and drive organizational change.

• Experience applying Lean, Six Sigma, Agile, Design Thinking, Business Process Management (BPM