Process Manager

Insight Global; Toronto; On-site; CAD 85,000 - 110,000; Full time

Job summary

A leading staffing and consulting firm is seeking a Process Manager in Toronto, Ontario. The role entails overseeing critical business processes, ensuring stakeholder engagement, and leading a team towards continuous improvement. Candidates should have a Bachelor's degree and at least 5 years of relevant experience in process management or project management. Experience using Lean Six Sigma and working in the financial industry is a plus. This position offers an opportunity to innovate and enhance operational effectiveness within a dynamic environment.

Qualifications

• Minimum 5 years of experience in process management or related fields.
• Experience in a cross-functional environment managing stakeholder expectations.
• At least 2 years leading a team.

Responsibilities

• Oversee and enhance critical business processes as a Process Owner.
• Evaluate processes using KPIs and develop risk mitigation plans.
• Lead stakeholder engagement and foster alignment for process success.
• Conduct regular risk governance activities and manage audits.
• Manage Business Continuity Planning for applicable processes.

Skills

Process management

Risk management

Continuous improvement

Team leadership

Stakeholder management

Education

Bachelor's degree

Tools

Lean Six Sigma

SQL

Tableau

Job description

About the Role The Process Manager is responsible for: Inspire and empower a small team of associates, leading a culture of collaboration, continuous growth and excellence in process performance Direct ownership of critical business processes as a Process Owner, supporting process managers with designing and implementing process improvements, managing risks and improving the effectiveness of our controls. Regularly evaluate the health of our processes through monitoring KPIs and share insights and risk mitigation plans with senior leaders and accountable executives. Apply various methods for process improvement (Visual Management, Lean Six Sigma) to continually enhance operational effectiveness, identify the root cause of issues and manage risk. Lead stakeholder engagement efforts and utilize exceptional communication, teamwork and influence skills to foster team alignment and drive process success Conduct and support regular risk governance activities on monthly, quarterly and annual cadence, including process level risk assessments, control assessments and testing, issue and event management and audits Manage Business Continuity Planning for applicable processes Engage in strategic planning, demonstrating the ability to set a vision, chart a path and execute with high impact Partner effectively with product, analytics, data and compliance teams

REQUIRED SKILLS AND EXPERIENCE

Basic Qualifications: Bachelor's degree At least 5 years of experience working in process management, risk management, continuous improvement or project management roles. At least 5 years of experience working in a cross-functional environment, ensuring stakeholder expectations are managed effectively. At least 2 years of experience leading a team

NICE TO HAVE SKILLS AND EXPERIENCE

Preferred Qualifications: Experience using Lean Six Sigma tools & methodology Experience working in the Financial Industry Experience working in an Agile workplace environment Experience in basic coding and/or data visualization (e.g. SQL, Tableau)

We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.