End-to-End Process Analyst (TCL)

Pomerleau; Montreal (administrative region); Hybrid; CAD 80,000 - 110,000; Full time

Benefits offered by this job

RRSP with up to 5% employer matching

Hybrid work model for corporate roles

Employee stock ownership program

Career growth through real development

Transit pass reimbursement — get to工作?

Job summary

Pomerleau in Montreal, QC, is seeking an End-to-End Process Analyst to drive the evolution of our ways of working. You will analyze complex processes, map end-to-end flows, and design improvement roadmaps with BPMN standards.

Work with business and technical owners, document requirements, support UAT, and measure benefits. This role emphasizes stakeholder engagement, Lean Six Sigma, and a collaborative culture that delivers value for employees and clients.

Qualifications

• Minimum of 5 years in process analysis, business analysis, continuous improvement, and/or digital transformation.
• Strong knowledge of BPMN standards, Lean philosophy, and Lean Six Sigma analytical methodologies.
• Proficiency with process modelling tools such as Visio, Lucidchart, or Signavio.
• Strong facilitation skills with the ability to lead cross-functional workshops.
• Knowledge of ERP, HCM, and CRM systems supporting enterprise processes.
• Excellent analytical, synthesis, and influencing skills.

Responsibilities

• Understand business objectives through interviews with stakeholders.
• Analyze existing documentation.
• Facilitate interviews and workshops with stakeholders to document current processes and user journeys.
• Map current end-to-end processes to identify pain points, risks, inefficiencies, and opportunities for improvement. Produce process mapping and modeling deliverables in accordance with BPMN standards.
• Collaborate with business and technical Product Owners to document business requirements, functional requirements, and user stories.
• Translate process maps into user journeys to guide the design of future-state processes centered on the employee experience.
• Co-design target processes and user journeys aimed at delivering tangible improvements to the employee experience.
• Collaborate with architects and developers to ensure requirements are tracked and aligned with constraints.
• Define User Acceptance Testing (UAT) test cases and support the QA team during test execution.
• Lead UAT sessions with end users to validate proposed solutions.
• Define performance indicators and measure benefits of proposed improvements.
• Collaborate with business, operational, and technology teams on transformation initiatives to rethink processes and operating models.
• Validate processes with subject matter experts before system configuration to reduce customization requests.
• Contribute to evolution of process governance frameworks and document validation steps for governance/audit.
• Promote process standardization through a standards-driven approach and document exceptions.

Skills

BPMN standards

Lean Six Sigma

Process mapping

Facilitation

Stakeholder engagement

Power BI

Databricks

ERP / HCM / CRM

Workflow analysis

User stories

Education

BPM Certification

Tools

Visio

Lucidchart

Signavio

Job description

Job Description

Ready to build your career? We want to hear from you.

Job Description

Ready to build your career? We want to hear from you.

Under the supervision of the Director, Technology Initiative Delivery, and in your role as an End-to-End Process Analyst, you will play a key role in the evolution and optimization of our ways of working. You will be responsible for analyzing complex business processes, identifying key challenges, designing improvement roadmaps, and supporting the implementation of value-creating solutions. By leveraging a structured approach, data-driven insights, and a strong ability to engage stakeholders, you will contribute to enhancing operational performance, supporting digital transformation, and fostering an integrated process vision that serves the organization, its employees, and its clients.

What you will do

• Understand business objectives through interviews with stakeholders.
• Analyze existing documentation.
• Facilitate interviews and workshops with stakeholders to document current processes and user journeys.
• Map current end-to-end processes to identify pain points, risks, inefficiencies, and opportunities for improvement. Produce process mapping and modeling deliverables in accordance with BPMN standards.
• Collaborate with business and technical Product Owners (POs) to document business requirements, functional requirements, and user stories.
• Translate process maps into user journeys to guide the design of future-state processes centered on the Pomerleau employee experience.
• Co-design target processes and user journeys aimed at delivering tangible improvements to the employee experience.
• Collaborate with architects and developers to ensure functional and non-functional requirements are properly tracked and aligned with technological constraints.
• Define User Acceptance Testing (UAT) test cases and support the QA team during test execution.
• Lead UAT sessions with end users to validate proposed solutions.
• Define performance indicators and measure the benefits of proposed improvements.
• Collaborate with business, operational, and technology teams on transformation initiatives to rethink not only existing processes but also operating models.
• Validate processes with subject matter experts before system configuration to reduce customization requests.
• Contribute to the evolution of process governance frameworks in support of continuous improvement. Document validation steps and decision logs to facilitate governance and audit requirements.
• Promote process standardization through a standards-driven approach and document any exceptions.

This role could be for you if you have

• Minimum of 5 years of experience specifically in process analysis, business analysis, continuous improvement, and/or digital transformation.
• Strong knowledge of BPMN standards, Lean philosophy, and Lean Six Sigma analytical methodologies.
• Proficiency with process modeling tools such as Visio, Lucidchart, or Signavio.
• Strong facilitation skills with the ability to lead cross-functional workshops.
• Knowledge of digital platforms that support enterprise processes, such as ERP, HCM, and CRM systems.
• Excellent analytical, synthesis, and influencing skills.

Candidates will be considered an even stronger fit if they possess the following assets:

• BPM certification.

Strong understanding of system and enterprise software implementation processes.

• Knowledge of Value Stream Mapping (VSM) and value chain mapping.
• Knowledge of Service Design and user journey mapping.
• Direct experience with HR, Finance, and/or Supply Chain business processes.
• Experience using analytics tools such as Power BI and Databricks.
• Experience applying methodologies that align business strategy, business capabilities, customer journeys, and end-to-end processes.

Benefits

• RRSP with up to 5% employer matching
• Hybrid work model for corporate roles
• Employee stock ownership program
• Career growth through real development opportunities
• Transit pass reimbursement — get to work for free
• Minimum 4 weeks of vacation from day one

For the past six years, we've proudly held the distinction of being one of Canada's Top 100 Employers.

Pomerleau is a national leader in construction, delivering major projects across Canada. We believe in creating a workplace where people feel respected, supported, and empowered to grow. Our culture is built on collaboration, trust, and a shared commitment to doing great work. If this speaks to you,