Pro & Go Technician

Sonova AG; Mississauga; Hybrid; CAD 20,000 - 29,000; Full time

Benefits offered by this job

Wellness benefit

Pension match

Hybrid work model

Job summary

Sonova Canada is hiring a ProGo Technician responsible for electro-acoustical testing using ProGo software, final order verification, and ensuring product quality according to ISO standards. You will support production by maintaining testing processes, recording non-conformances, and performing Wireless Quality Tests to verify system functionality before delivery.

This entry-level role offers a hybrid work model, comprehensive benefits, and opportunities to grow within a global hearing solutions

Qualifications

• Elementary education or equivalent required.
• Secondary education preferred.

Responsibilities

• Perform electro-acoustical tests using ProGo test and configuration software.
• Conduct final visual and listening inspections to ensure product quality.
• Collect and record information on non-conforming products for analysis.
• Perform Wireless Quality Tests (WQT) and verify system functionality.
• Complete final order confirmation and invoicing steps.
• Maintain and calibrate test stations and related equipment.
• Adhere to all ISO Quality Policy Manual standards and company procedures.

Skills

Detail-oriented

Teamwork

Communication

Problem solving

SAP familiarity

Hand-eye coordination

Basic computer skills

Education

Elementary education or equivalent

Secondary education preferred

Tools

SAP

Job description

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At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.

The Pro&Go Technician is responsible for performing electro-acoustical testing using ProGo software, completing final order verification, and ensuring product quality through adherence to ISO standards. This role supports the production team by maintaining accurate testing processes, identifying non-conformances, and ensuring that all hearing instruments meet Sonova’s quality expectations before delivery.

Responsibilities:

• Perform electro-acoustical tests using ProGo test and configuration software
• Conduct final visual and listening inspections to ensure product quality
• Collect and record information on non-conforming products for analysis
• Perform Wireless Quality Tests (WQT) and verify system functionality
• Complete final order confirmation and invoicing steps
• Maintain and calibrate test stations and related equipment
• Adhere to all ISO Quality Policy Manual standards and company procedures

More about you:

• Elementary education or equivalent required; secondary education preferred
• Entry-level role with no prior experience required; experience in hearing aid ANSI testing is an asset
• Detail-oriented with strong organizational skills and good hand-eye coordination
• Ability to follow work instructions precisely and maintain consistency in testing procedures
• Team-oriented with strong communication and problem-solving skills
• Capable of identifying order inconsistencies and maintaining a clean, compliant workspace
• Basic computer skills required; knowledge of SAP is an advantage

Don't meet all the criteria? If you’re willing to go allin and learn, we'd love to hear from you!

What we offer:

• Exciting and challenging work environment
• Collaborative culture
• Opportunities for continuous self-improvement
• Opportunities for flexible hybrid model work environment
• A company that values diversity and inclusion
• Rich benefits plan including wellness benefit, paramedical (massage therapist, naturopath, etc.) and competitive compensation including variable component and employer match on pension contributions
• Mentorship program and career development plans

This role's pay rate is: $17.95 CAD per hour.

Sonova Canada is now a certified Great Place to Work May 2024- May 2025.

How we work:

At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.