Customer Care Representative - 3-Month Contract | 9:00 AM-5:00 PM

Sonova Group; Maple Ridge; Hybrid; CAD 30,000 - 32,000; Part time

Benefits offered by this job

Hybrid work model

Benefits plan including wellness and p

Pension contributions match

Mentorship program

Career development plans

Diversity & inclusion

Job summary

Connect Hearing, part of the Sonova Group, is seeking a friendly Customer Care Representative to support daily operations at one of our hearing healthcare clinics in Canada. This 3-month contract role focuses on patient experience, scheduling, and admin tasks in a fast-paced environment.

Responsibilities include greeting clients, answering calls, scheduling, processing payments, and assisting with basic hearing aid care. Hybrid work options and a comprehensive benefits plan are offered.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service, retail, or similar client-facing role.
• Strong communication, organizational and multitasking skills.
• Comfortable using Microsoft Office 365 apps (Outlook, Word, Excel, Teams).
• Experience handling payments, scheduling appointments, and maintaining records.
• Detail-oriented with a customer-first mindset.
• Experience in healthcare or with seniors is a plus.

Responsibilities

• Welcome customers and create a friendly clinic environment.
• Answer calls, respond to inquiries, and provide service.
• Schedule appointments, manage calendars, maintain client records.
• Process payments, assist with billing, and daily admin tasks.
• Assist with basic hearing aid care and minor in-clinic repairs.
• Contact clients to schedule follow-ups and nurture relationships.
• Support inventory and daily clinic operations.

Skills

Customer service

Retail sales

Communication

Organizational skills

Multitasking

MS Office 365

Scheduling

Payments handling

Record keeping

Attention to detail

Problem solving

Healthcare exposure

Education

High school diploma

Tools

MS Office 365

Outlook

Excel

Word

Teams

Job description

Connect Hearing, part of the Sonova Group, is seeking a friendly, organized, and customer-focused Customer Care Representative to support daily operations at one of our hearing healthcare clinics.

This is a 3-month contract opportunity for someone who enjoys helping others, building positive customer relationships, and working in a fast-paced environment. In this role, you will be an important part of the patient experience, providing exceptional service while supporting scheduling, administrative tasks, and clinic operations.

Responsibilities:

• Welcome customers and create a friendly, comfortable clinic environment
• Answer incoming calls, respond to inquiries, and provide exceptional customer service
• Schedule appointments, manage calendars, and maintain accurate client records
• Process customer payments, assist with billing, and complete daily administrative tasks
• Assist with basic hearing aid cleaning, checks, and minor in-clinic repairs following training
• Contact existing and prospective clients to schedule appointments, follow up on services, and support customer relationships
• Support inventory management, clinic procedures, and daily operational needs

More about you:

• High school diploma or equivalent required
• Previous experience in customer service, retail sales, or a similar client-facing environment
• Strong communication, organizational, and multitasking skills
• Comfortable using Microsoft Office 365, including Outlook, Word, Excel, and Teams
• Experience handling payments, scheduling appointments, and maintaining customer records
• Strong attention to detail, problem-solving skills, and a customer-first mindset
• Experience working with seniors or in a healthcare environment is an asset

What we offer

• Exciting and challenging work environment
• Collaborative culture
• Opportunities for continuous self-improvement
• Opportunities for flexible hybrid model work environment
• A company that values diversity and inclusion
• Rich benefits plan including wellness benefit, paramedical (massage therapist, naturopath, etc.) and competitive compensation including variable component and employer match on pension contributions
• Mentorship program and career development plans

This role's pay rate is: $22.00 - $23.00 CAD per hour

Sonova Canada is now a certified Great Place to Work® May 2024- May 2025.

How we work:

At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.