Private Wealth Learning Strategy Consultant

Canadian Imperial Bank of Commerce; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading bank in Canada seeks a Learning Consultant to enhance training and performance solutions. This role involves developing training content, managing projects, and collaborating with teams to ensure effective learning experiences. The ideal candidate will have a strong background in instructional design and adult education, with a focus on innovative e-learning solutions.

Benefits

Competitive compensation

Banking benefit

Wellbeing support

Employee assistance programs

Qualifications

• Experience with adult learning instructional design and eLearning development.
• Extensive experience using Microsoft Office products.

Responsibilities

• Develop training solutions using various methodologies and media.
• Ensure adherence to T&D processes and standards.

Skills

Communication

Instructional Design

Relationship Management

Education

Undergraduate degree in adult education

Tools

Articulate360

Adobe Creative Cloud

Job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing

Reporting to Executive Director, Private Wealth Management Training & Development, the Learning Consultant is responsible for contributing to the strategic direction of the Training and Practice Management programs and content for CIBC Private Wealth. The Learning Consultant will support the design and development for a variety of training and performance solutions, and manage development activities for related projects that are aligned with Private Wealth strategies and are aimed at enhancing the capabilities of employees and managers supporting a client-centric environment.

The primary focus of this role will be to develop solutions based on training objectives, job-specific procedures/activities, and measures of success. To function effectively, the Learning Consultant/Developer must have excellent technical, communication, and writing skills, the ability to manage multiple and competing deliverables, and experience developing content for adult learners in a variety of formats, including e-learning, self-guided and instructor-led. The Learning Consultant/Developer will work closely with the Senior Consultants as well as other team members and, business partners. The candidate will also harness technology, implement guidelines, and processes, which will drive the quality of our design, development, and technology deliverables.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you’ll succeed

• Develop a range of training solutions- Using a variety of methodologies and media to suit multiple learning styles and to achieve training objectives to design effective layouts, construct creative training activities, and build prototypes for e-learning, instructor-led and self-directed training. Work with the Senior Consultant and Subject Matter Experts to achieve a comprehensive understanding of the perceived training needs or gaps, assist in the preparation of needs assessments, e.g., by writing surveys/questionnaires, gathering data, summarizing data, identifying performance gaps, etc. and contribute to recommendations for appropriate training or performance support vehicles to meet requirements.
• Ensure T&D processes and standards are followed on specific projects- Proactively look for opportunities to improve efficiencies. Ensure continuous adherence to quality assurance and version control processes. Contribute to the maintenance, continuous improvement, and refinement of the processes, methodology and standards for content development. Make recommendations for leveraging and repurposing existing T&D content, and develop new content in ways that minimize future maintenance and duplication of effort. Keep up to date in specialized knowledge, including specifically the subject areas of: development tools, adult learning principles, writing techniques, e-learning technologies, PW etc., and share this knowledge with the team.
• Deliver high-quality training solutions- Manage work effort to meet project deadlines for multiple and competing deliverables. Collaborate with Senior Consultants, and other team members to prepare for effective implementation of training programs. Participate in monitoring initial delivery of e-learning and self-guided solutions to ensure their effectiveness. Collaborate with the team on the development of measurement tools for new initiatives. Monitor the results of training programs, and implement updates to improve upon content and layout.
• Gather and share relevant information within Training & Development teams- Liaise with vendors on course content, materials, etc., as required for specific projects. Update project plans and/or Senior Consultants with status of all deliverables. Proactively identify and escalate issues that may impact project milestones or deliverables, and recommend a solution, where appropriate. Actively participate in and promote teamwork and team-building activities.

Who You Are

• You’re a certified professional. You have an Undergraduate degree in a related eLearning instructional content, development or delivery field or university degree in adult education.
• You can demonstrate recent experience with a combination of adult learning instructional design and eLearning development, as well as, recent experience working with subject matter experts to convert existing curriculum content to an eLearning format an asset. You have extensive experience using Microsoft Office software products and developing successful e-learning, instructor-led and self-guided training materials.. You have project management skills and comprehensive writing skills and experience with a variety of writing styles.
• You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends. Comprehensive knowledge of information design principles and with e-learning authoring tools and training simulation software such as Articulate360, Captivate, Adobe Creative Cloud (Premiere Pro)
• You act like an owner. You thrive when you're empowered to take initiative, go above and beyond, and deliver results. You have a high degree of initiative, self-organization and self-management skills needed, in order to work with minimal direction and the ability to work independently with flexibility.
• You know that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision making. You maintain high standards of accuracy and attention to detail.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

#LI-TA

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

• We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

*Subject to program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Expected End Date

2027-08-27

Job Location

81 Bay Street, 1st Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Business Operations, Change Management, Communication, Deliverables Management, Instructional Design, Long Term Planning, Needs Assessment, Operational Leadership, People Management, Relationship Management