Print & Services Supervisor: Customer-First Leader

Staples Canada; Sarnia; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Associate discount

Health and Dental benefits

RRSP/DPSP

Performance bonuses

Learning & Development programs

And more...

Job summary

Staples Canada is seeking a Print & Services Supervisor to lead a team, drive sales, and maintain store operations, focusing on customer experiences and providing solutions. As a keyholder, you will support programs and training throughout the store.

The role requires 3+ years of retail customer service with supervisory experience, 1-2 years in print/graphic environments, and the ability to operate printing equipment in a fast-paced setting.

Qualifications

• 3+ years of prior customer service experience in retail required, with prior supervisory and coaching experience preferred.
• 1-2 years of experience in a print/graphic communications environment with working knowledge of graphic design principles.
• Technical acumen to operate computer and printing equipment.
• Ability to operate in a fast-paced environment with strong prioritization, organization, and multi-tasking skills.

Responsibilities

• Customer Engagement: Model and coach selling in-store; supervise production and customer interactions in print and customer service areas.
• Sales Execution: Promote flyers and promotions; maximize sales while assisting customers.
• Leadership: Lead store areas including cash and print to achieve goals and coach others on trends and services.
• Operational Excellence: Maintain store brand standards in print.
• Training & Development: Conduct training and foster continuous learning among associates.

Skills

Customer service

Supervisory coaching

Prints / graphic communications

Tools

Printing equipment

Job description

Staples Canada is seeking a Print & Services Supervisor to lead a team, drive sales, and maintain store operations, focusing on customer experiences and providing solutions. As a keyholder, you will support programs and training throughout the store.

The role requires 3+ years of retail customer service with supervisory experience, 1-2 years in print/graphic environments, and the ability to operate printing equipment in a fast-paced setting.