Retail Print & Services Supervisor

Staples Canada; Halifax; On-site; CAD 50,000 - 65,000; Full time

Benefits offered by this job

Associate discount

Health and Dental benefits

RRSP/DPSP

Performance bonuses

Learning & Development programs

Job summary

Staples Canada is seeking a Print & Services Supervisor in Halifax. In this role, you will lead your team to provide exceptional customer experiences, focusing on driving sales and achieving operational excellence. Your passion for service and ability to engage customers will be key in building lasting relationships.

The ideal candidate should have 3+ years in retail, excellent leadership qualities, and experience in a print environment. Benefits include associate discounts, health and dental insurance, and opportunities for learning and development.

Qualifications

• 3+ years of customer service experience in retail required.
• 1-2 years of experience in a print/graphic communications environment preferred.
• Technical acumen to operate computer and printing equipment.

Responsibilities

• Lead a team to provide exceptional customer experiences.
• Focus on high-performance and customer-first mindset.
• Manage operational excellence and store brand standards.
• Conduct training of associates and inspire continuous learning.

Skills

Customer service experience

Supervisory skills

Multi-tasking skills

Graphic design principles knowledge

Job description

Responsibilities

As a Print & Services Supervisor at Staples, you will lead a team to provide exceptional customer experiences, drive sales, and maintain operational excellence. Your passion for the business will shine through as you guide your team in assisting customers with solutions, products, and services, while also building lasting relationships for future business.

• Customer Engagement: Model and coach our selling model within the store by engaging customers and motivating associates to do the same. Focus on high-performance, results, and a customer-first mindset. Supervise and perform all aspects of production and customer-facing interactions within the print and customer service areas of the store.
• Sales Execution: Execute, communicate, and ensure understanding of flyer and promotional items. Demonstrate a high degree of customer engagement and find ways to maximize sales while effectively assisting customers.
• Leadership: Lead areas in the store, including cash and print, to achieve goals and targets. Cultivate a selling culture with associates by learning, adopting, and teaching new trends, products, and services.
• Operational Excellence: Manage operational excellence and store brand standards in print.
• Training & Development: Dedicate time for self-development and enable others to do the same. Conduct training of associates within the store and inspire continuous learning and development.
• Keyholder: Act as a leader on duty, supporting programs and training throughout the store.

Qualifications

• 3+ years of prior customer service experience in retail required, with prior supervisory and coaching experience preferred.
• 1-2 years of experience in a print/graphic communications environment with working knowledge of graphic design principles.
• Technical acumen to operate computer and printing equipment.
• Ability to operate in a fast-paced environment with strong prioritization, organization, and multi-tasking skills.

Benefits

• Associate discount
• Health and Dental benefits
• RRSP/DPSP
• Performance bonuses
• Learning & Development programs
• And more...

EEO Statement

Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.