Print Service Coordinator

WBM Technologies Inc; Calgary; On-site; CAD 45,000 - 60,000; Full time

Job summary

WBM Technologies Inc. in Calgary is seeking a Print Service Coordinator to coordinate service requests, dispatch field technicians, and ensure customers receive exceptional service throughout the support process.

You will act as the central point of contact among customers, technicians, vendors, and internal teams, balancing priorities in a fast-paced environment while maintaining accurate service records. The role requires strong organization, communication, and problem-solving skills, with

Qualifications

• Requires strong organizational, communication, and multitasking abilities.
• Proven customer service experience and relationship-building skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Coordinate and dispatch service calls to field technicians.
• Schedule technician workloads to meet service level commitments.
• Monitor and follow up on active service requests for timely resolution.
• Provide customers with regular updates on service status and ETA.
• Assist with parts ordering and coordinate materials for service activities.
• Liaise with technicians, customers, vendors, and internal teams to resolve issues.
• Maintain accurate service records and documentation.
• Identify opportunities to improve service delivery processes and customer experience.
• Deliver an exceptional customer experience with every interaction.

Skills

Organizational skills

Communication

Customer service

Problem solving

Time management

Education

High School Diploma

Tools

Microsoft Office (Outlook, Excel, Word)

Job description

Location: Calgary, Alberta
Team: Managed Print, Administration
Type: Full-Time

About WBM

WBM Technologies LP (WBM) is a Western Canadian leader in the provision of outcome-driven information technology solutions.

Here at WBM, we are driven by the communities we are connected to. From a humble Saskatoon storefront in 1950 to becoming one of the most sophisticated IT solution providers in Western Canada today, this motivation has never shifted. We continue to provide problem-solving solutions by first evaluating the specific concerns of the people around us.

About the Role

As a Print Service Coordinator, you will play a critical role in supporting WBM’s Print Solutions team by coordinating service requests, scheduling technicians, and ensuring our customers receive outstanding service throughout every stage of the support process.

This position serves as the central point of communication between customers, field technicians, vendors, and internal teams. The role requires excellent organization, strong communication skills, and the ability to manage multiple priorities in a fast-paced environment. Success in this position comes from providing proactive customer support, efficiently coordinating resources, and ensuring service commitments are met.

What You’ll Do

• Coordinate and dispatch service calls to field technicians
• Schedule technician workloads to meet service level commitments
• Monitor and follow up on active service requests to ensuretimelyresolution
• Provide customers with regular updatesregardingservice status and estimated completion times
• Assistwith parts ordering and coordinate required materials for service activities
• Liaise with technicians, customers, vendors, and internal departments to resolve service issues
• Build positive working relationships with customers and WBM team members
• Maintainaccurateservice records and documentation
• Identifyopportunities to improve service delivery processes and customer experience
• Deliver an exceptional customer experience with every interaction

What You’ll Bring

• Strong organizational and multitasking skills
• Excellent written and verbal communication skills
• Exceptional customer service and relationship-building abilities
• Strong problem-solving and analytical skills
• Ability to work effectively in a fast-paced environment with changing priorities
• Proficiency with Microsoft Office applications, including Outlook, Excel, and Word
• Strong time management and attention to detail
• Positive attitude and collaborative team approach
• Previous experience in dispatch, print coordination, scheduling, service coordination, or a customer-service focused administrative role is considered an asset
• High School Diploma or equivalent (GED)

Only applicants selected for an interview will be contacted. We sincerely thank all applicants for their interest in WBM.

WBM will offer you a competitive income and benefits package with opportunities for career growth and advancement. At WBM, we understand that the benefits we provide must go beyond caring for your health, they must also provide for your financial well-being. That’s why in addition to medical, dental, and disability coverage, we also provide you with an attractive group RRSP.

WBM is committed to meaningful community engagement across Western Canada. As a member of our team, you will have opportunities to get involved and contribute to our community work, which is some of the work we are most proud of! For more information on how our team’s give back in our community, please view our Community Impact Report .