Print and Customer Specialist

Jukebox; Richmond; On-site; CAD 43,200 - 52,800; Full time

Job summary

Jukebox is seeking an energetic Print & Customer Specialist to join their team in Richmond, BC. The role includes assisting customers with their printing needs through various channels while providing exceptional service and utilizing your print knowledge. Ideal candidates possess strong communication skills and a passion for the printing industry, with previous experience a must.

Qualifications

• Must have 3+ years in a customer service role.
• Experience in graphic communications or print-related industry required.
• Excellent communication skills both written and verbal.

Responsibilities

• Assist customers via phone, email, and online chat.
• Help customers conceptualize their print projects.
• Manage reception duties when needed.

Skills

Customer Service

Communication

Organizational Skills

Detail Oriented

Education

Post-secondary education

Tools

Adobe Creative Suite

Job description

Jukebox Richmond, British Columbia, Canada

Print and Customer Specialist

Jukebox Richmond, British Columbia, Canada

4 days ago Be among the first 25 applicants

Direct message the job poster from Jukebox

Jukebox Print is an online printing company committed to excellent customer service, leading edge print services, and the reputation of delivering creative, high quality products.

An online store should not mean a less personal experience. We welcome everyone, from professional designers, creative professionals, and businesses of all sizes to use our services! Small run sizes are our specialty!

We serve a global and local customer base. Whether coming in-person to our modern retail space or choosing world-wide shipping, our unique products speak vibrantly about how creativity meets print technology.

Founded in Vancouver, Jukebox now has an flagship production center in Richmond and Toronto. Local customers can pick up orders, check and feel printed samples before ordering, or simply chat with one of our Print and Customer Specialists in-person or online. Our global customers delight in the convenience of world wide shipping.

Learn more about us at www.jukeboxprint.com.

We are a young and dynamic group of individuals inviting you to experience a fresh take on cool printing in a beautiful and modern retail space in Richmond, BC. Innovative printing is for everyone!

Interested in joining us?

We are looking for an energetic, positive Print & Customer Specialist who is well experienced in print, and has excellent customer service skills. You are an excellent communicator, organized, and have a high attention to detail. Your self-motivation and drive allows you to excel in optimizing customer service provision by understanding performance targets and utilizing CRM software advantages.

As a Print & Customer Specialist, your main responsibilities are to assist customers via phone, email, and online chat; as well as help out at our reception area when needed. You will use your print knowledge to help prospective customers put their concept to print. In short - you are a passionate print advocate and expert in our product line.

Are you It?

The perfect candidate thrives on being a people person. You are high-spirited, fast-learning, detail oriented.

It is mandatory that you have experience in the printing/graphic communications industry.Having a working knowledge of Adobe Creative Suite programs is an asset (e.g. InDesign, Illustrator, Photoshop, etc.). Other requirements are:

• Post-secondary education
• 3+ year in a customer service position - e.g. call centre, e-commerce, or retail
• Exceptional communication skills, written and verbal
• 1+ year experience in graphic communications or print-related industry
• Upto $48,000 per year

The hired applicant will start working on a full-time basis immediately. Working hours are Sunday-Thursday with variations of 10AM-6PM/11AM-7PM/12:30PM-8:30PM. Training shifts will be Mon-Fri 9:30 am to 5:30 PM (Richmond Head Office)

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Design, Art/Creative, and Information Technology

• Industries

  Printing Services

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