Front Office Clerk

OPENLANE; Richmond; On-site; CAD 20,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision benefits

Immediately vested RRSP with company match

Paid Vacation, Personal, and Sick Time

Tuition Reimbursement for eligible programs

Job summary

OPENLANE, a leading digital marketplace for used vehicles, is seeking an Office Clerk in Richmond, BC. This role involves providing exceptional customer service and handling various administrative tasks to support front-office operations. Ideal candidates will have a high school diploma, possess strong organizational skills, and be comfortable in a tech-driven environment.

Qualifications

• 1-2 years of related experience in an administrative capacity.
• Strong customer service and communication skills.
• Excellent organizational and time management skills.

Responsibilities

• Assist dealers with a range of requests, including greeting customers and processing payments.
• Coordinate administrative tasks related to dealer registration and title management.
• Perform clerical duties like data entry, processing information, and generating reports.

Skills

Customer service

Organization

Communication

Teamwork

Tech-savvy

Education

High School diploma or equivalent experience

Tools

Google Suite

Job description

4 days ago Be among the first 25 applicants

This range is provided by OPENLANE. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$19.00/hr - CA$19.00/hr

Who We Are:
At OPENLANE we make wholesale easy so our customers can be more successful.

We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.
We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values:
Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.
Relentless Curiosity. We seek to understand and improve our customers’ experience.
Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
Fearless Ownership. We deliver what we promise and learn along the way.

What We Offer:

Competitive pay

Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)

Immediately vested 401K (US) or RRSP (Canada) with company match

Paid Vacation, Personal, and Sick Time

Paid maternity and paternity leave (US)

Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)

Robust Employee Assistance Program

Employer paid Leap into Service Day to volunteer

Tuition Reimbursement for eligible programs

Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization

Company culture of internal promotions, diverse career paths, and meaningful advancement

We are seeking an Office Clerk with experience in customer service and general office administration. You will work as part of our close-knit administrative team and will be responsible for supporting our front-office operations.

You Are:

Customer-centric: You prioritize providing excellent service, responding promptly to inquiries, and resolving issues efficiently.

Highly organized: You can manage a variety of administrative tasks while remaining adaptable to changing demands and customer needs.

A strong communicator: You possess excellent verbal and written communication skills for interacting with customers and colleagues.

A team player: You collaborate effectively with other departments to ensure smooth and efficient customer service.

You Will:

Provide outstanding customer service by assisting dealers with a range of requests, including:

Greeting customers

Answering calls and emails

Processing payments

Resolving inquiries

Coordinate administrative tasks related to dealer registration, title management, and eBusiness processes.

Perform clerical duties such as data entry, processing information, and generating reports.

Manage and maintain accurate records, both electronically and manually.

Assist with other administrative tasks as needed, including sale day functions.

Must Haves:

High School diploma or equivalent experience/education

1-2 Years of related experience in an administrative capacity

Tech-savvy, and comfortable using Google Suite

Strong customer service and communication skills

Excellent organizational and time management skills

Nice to Haves:

Experience with AMS, VTrace, and other OPENLANE systems

Bilingual in English and French

This role might require you to interact with customers, leaders, and colleagues in Quebec, other provinces, or other countries who may not speak French.

Sound like a match? Apply Now - We can't wait to hear from you!

Compensation Range of

Hourly: $19.00 - $19.00

Who We Are:
At OPENLANE we make wholesale easy so our customers can be more successful.

We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.
We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values:
Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.
Relentless Curiosity. We seek to understand and improve our customers’ experience.
Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
Fearless Ownership. We deliver what we promise and learn along the way.

What We Offer:

• Competitive pay

• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)

• Immediately vested 401K (US) or RRSP (Canada) with company match

• Paid Vacation, Personal, and Sick Time

• Paid maternity and paternity leave (US)

• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)

• Robust Employee Assistance Program

• Employer paid Leap into Service Day to volunteer

• Tuition Reimbursement for eligible programs

• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization

• Company culture of internal promotions, diverse career paths, and meaningful advancement
  

We’re Looking For:

We are seeking an Office Clerk with experience in customer service and general office administration. You will work as part of our close-knit administrative team and will be responsible for supporting our front-office operations.

You Are:

• Customer-centric: You prioritize providing excellent service, responding promptly to inquiries, and resolving issues efficiently.

• Highly organized: You can manage a variety of administrative tasks while remaining adaptable to changing demands and customer needs.

• A strong communicator: You possess excellent verbal and written communication skills for interacting with customers and colleagues.

• A team player: You collaborate effectively with other departments to ensure smooth and efficient customer service.

You Will:

• Provide outstanding customer service by assisting dealers with a range of requests, including:

• Greeting customers

• Answering calls and emails

• Processing payments

• Resolving inquiries

• Coordinate administrative tasks related to dealer registration, title management, and eBusiness processes.

• Perform clerical duties such as data entry, processing information, and generating reports.

• Manage and maintain accurate records, both electronically and manually.

• Assist with other administrative tasks as needed, including sale day functions.

Must Haves:

• High School diploma or equivalent experience/education

• 1-2 Years of related experience in an administrative capacity

• Tech-savvy, and comfortable using Google Suite

• Strong customer service and communication skills

• Excellent organizational and time management skills

Nice to Haves:

• Experience with AMS, VTrace, and other OPENLANE systems

• Bilingual in English and French

• This role might require you to interact with customers, leaders, and colleagues in Quebec, other provinces, or other countries who may not speak French.

Sound like a match? Apply Now - We can't wait to hear from you!

Compensation Range of

Hourly: $19.00 - $19.00

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Motor Vehicle Manufacturing

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