Préposé au soutien général

Alt; Montreal (administrative region); On-site; CAD 20,664,000 - 28,930,000; Full time

Benefits offered by this job

Group insurance partial coverage

Promotional rate across Germain Hôtels

Career development opportunities

Hotel gym access

Employee referral program

Employee Assistance Program

Job summary

Germain Hôtels is seeking a General Support Agent to manage the hotel lobby, entrance, valet, baggage handling, and guest inquiries, ensuring a smooth arrival experience.

You will greet guests, park and retrieve cars, assist with luggage, and support conference setup, while upholding health and safety standards. A bilingual asset and a valid driver’s license are preferred for this role.

Qualifications

• Must be able to lift up to 50 lb.
• Able to stand for up to 5 hours.
• A second language is an asset.
• Current driver’s license to operate automatic and manual transmission.

Responsibilities

• Greet guests on arrival, open doors and inform them about parking procedures.
• Park cars and retrieve cars as per guest request, record licence plate numbers, match guests names and room numbers.
• Help guests with baggage and any special requests.
• Perform related maintenance/cleaning of equipment.
• Anticipate guest's needs, respond promptly and acknowledge guests even when busy.
• Assist in conference & banqueting setup to standard as requested by supervisor; learn conference standards and room setups.
• Ensure all equipment and rooms are set up to hotel standards and stored safely.

Skills

Lift 50 lb

Stand 5 hours

Driver's license

Second language (asset)

Job description

Description

Reporting to the Guest Services Manager, the General Support Agent is responsible for the hotel lobby, hotel entrance, valet parking and baggage handling. As well as greeting guests who are coming to the hotel and give them all necessary information as well as being available for services as needed.

WHAT YOU'LL DO

• Greet guest on arrival, open doors and inform them about parking procedures.
• Park cars and retrieve cars as per guest request, record licence plate numbers, match guests names and room numbers.
• Help guests with baggage and any special requests
• Perform related maintenance/cleaning of equipment
• Anticipate guest's needs, respond promptly and acknowledge guests even when busy
• Assist in the preparation of the conference & banqueting rooms for service, ensuring that all tasks are completed to the correct standard according to business levels as requested by your supervisor;
• Become fully conversant with all aspects of the conference & banqueting department. This is to include; conference standards, function sheet translation, room set ups, conference service, banqueting service and conference & banqueting preparation;
• Ensure all equipment and rooms are set-up and prepared to hotel standards.
• Ensure all equipment is stored in the correct manner, in line with health & safety legislation.
• Correctly identify stored bags
• Show guests the room features

WHAT YOU'LL BRING

• Able to lift up to 50lb, reach, bend, push and stoop
• Able to work in a standing position for up to 5 hours
• A second language, an asset
• Current drivers licence (able to drive automatic and standard transmission)

WHAT WE OFFER

• A percentage of the group insurance is paid by the employer for full time employees
• Promotional rate to discover Germain Hôtels properties through Canada
• Opportunities to develop your career within a growing company across Canada
• Access to the hotel gym
• Employee referral program
• Employee Assistance Program for team member and their family