Premium Resident Concierge & Experience Expert

BGO; Toronto; On-site; CAD 53,000 - 58,000; Full time

Job summary

BGO is seeking a Concierge for its Toronto property to provide access and resident support, delivering personalized service to residents, visitors, and vendors, and handling requests with a focus on satisfaction.

The role is onsite in Toronto with 1-2 years of related experience. Strong Excel/Word/Outlook skills and familiarity with Yardi are required, along with hospitality knowledge and excellent communication.

Qualifications

• Experience in customer service, residential property management or hospitality settings.
• Postsecondary education in hospitality is an asset.
• Advanced computer skills: Excel, Word, Outlook; familiarity with Yardi is an asset.

Responsibilities

• Deliver prompt, courteous, personalized service to residents, visitors, suppliers and prospective residents.
• Handle calls, inquiries, and maintenance requests while following up to ensure satisfaction.
• Arrange transportation, reservations, dry cleaning, floral orders, and other amenities through local providers.
• Maintain knowledge of Yorkville and downtown Toronto and develop community partnerships.
• Maintain a high-quality lobby and amenity experience, manage notices and bookings.
• Coordinate service elevator, access cards/fobs, and security systems; liaise with security staff.

Skills

Customer service experience

Hospitality knowledge

Communication skills

Education

Postsecondary education in hospitality

Tools

Excel

Word

Outlook

Yardi

Job description

BGO is seeking a Concierge for its Toronto property to provide access and resident support, delivering personalized service to residents, visitors, and vendors, and handling requests with a focus on satisfaction.

The role is onsite in Toronto with 1-2 years of related experience. Strong Excel/Word/Outlook skills and familiarity with Yardi are required, along with hospitality knowledge and excellent communication.