Preliminary Investigations Intake Supervisor / Human Services Supervisor 2

Minnesota Direct Care and Treatment; Saint-Paul; On-site; CAD 103,000 - 148,000; Full time

Job summary

The Preliminary Investigations Intake Supervisor role is based in St. Paul and leads the intake and preliminary investigation team within Minnesota’s Department of Human Services.

This executive-level position oversees triage, case assessment, and referrals, working with analytics to shape investigations and program integrity strategies. Candidates should bring strong leadership experience, a track record in investigations, and familiarity with DHS data systems.

Qualifications

• Demonstrated leadership experience.
• Three years of experience conducting claims, healthcare, or human services investigations or audits; monitoring or overseeing publicly funded healthcare programs.
• Knowledge of intake processes and preliminary investigative techniques.
• Ability to hire employees, assign work, and evaluate performance.
• Experience with DHS data systems and related tools.

Responsibilities

• Ensures accurate and timely triage, case assessment, and referral decisions.
• Directs the intake and preliminary investigation team and oversees investigators.
• collaborates with data analytics teams and agency leadership to identify trends and risks.
• Develops and implements improvements to investigative processes and strategies.

Skills

Leadership experience

Supervision

Investigative methods

Interviewing techniques

Policy development

Data analysis

Staff management

Tools

MMIS

MAXIS

Data warehouse

Job description

• Telework Eligible: Yes

Working Title: Preliminary Investigations Intake Supervisor

Job Class: Human Services Supervisor 2

Agency: Human Services Dept

• Job ID: 97293
• Location: St. Paul
• Telework Eligible: Yes
• Full/Part Time: Full-Time
• Regular/Temporary: Limited
• Who May Apply: Open to all qualified job seekers
• Date Posted: 09/25/2026
• Closing Date: 10/08/2026
• Hiring Agency/Seniority Unit: Human Services Dept / DHS Central Office MMA
• Division/Unit: Department of Human Services (DHS) / Office of Inspector General (OIG)-PIO MPAI Supervisors
• Work Shift/Work Hours: Day Shift / 8:00 a.m. - 4:30 p.m.
• Days of Work: Monday - Friday
• Travel Required: No
• Salary Range: $34.71 - $50.25 / hourly; $72,474 - $104,922 / annually
• Classified Status: Unclassified
• Bargaining Unit/Union: 216 - Middle Management Association/MMA
• End Date: 09/03/2029
• FLSA Status: Exempt - Executive
• Designated in Connect 700 Program for Applicants with Disabilities: Yes

The Department of Human Services (DHS) is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify.

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

• This position is eligible for telework for applicants who reside in Minnesota or in a bordering state, with supervisory approval and satisfactory performance. If you live in a state bordering Minnesota, you must live within 50 miles or less from the primary work location to be eligible for telework.

This Preliminary Investigation Intake Supervisor is a three-year, Temporary Unclassified role that exists to develop, lead and oversee the intake and preliminary investigation team, driving improvement, operational change, and the implementation of effective processes for identifying and addressing allegations of fraud, waste, abuse, and error involving health care providers and recipients participating in Minnesota’s Health Care Programs (MHCP).

Responsibilities Include But Are Not Limited To

• Ensures accurate and timely triage, case assessment, and referral decisions in alignment with program integrity standards.
• Works independently and exercises significant judgment and decision-making authority outside of routine managerial direction.
• Works closely with data analytics teams and agency leadership to identify trends, evaluate emerging risks, and use data and operational insights to develop, implement, and lead ongoing changes to the team's processes, priorities, and investigative strategies.
• Responsible for advancing new approaches and operational improvements that strengthen the effectiveness, consistency, and responsiveness of the intake and preliminary investigation function. Provides direct supervision to Preliminary Investigators, guiding their work, ensuring consistency and quality in investigative processes, and supporting the effective identification and escalation of potential program violations.

All Department of Human Services (DHS) Leaders are expected to demonstrate and develop the five (5) competency themes:

• Leading Self
• Leading Others
• Leading the Organization
• Leading Outside the Organization
• Getting Work Done

Minimum Qualifications

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.**

Demonstrated leadership experience*

• Leadership experience can include:
• Experience as a supervisor, lead worker, team lead, project lead
• Completion of a State of Minnesota leadership program (e.g. ELI, L4);
• A paid/unpaid position leading a program or chairing a committee (e.g. ERG) - experience must include: 1+ year of experience identifying issues, goals and strategic actions o
• 100+ hours per year time commitment

Three (3) years of experience conducting claims, healthcare, or human services investigations or audits; monitoring or overseeing publicly funded healthcare programs, including Minnesota Health Care Programs; or administering compliance with and/or enforcement of state and federal laws governing publicly funded healthcare programs, including healthcare fraud investigations; AND

Experience Must Demonstrate The Following

• Investigative methods, interviewing techniques, and/or investigatory processes sufficient to direct provider investigations and evaluate investigative findings.
• Develop, approve and/or implement policies.
• Direct the development, implementation and/or maintenance of an effective system for analysis of health care provider data.
• Hire employees, assign work, and/or evaluate employee performance to meet program objectives.

Preferred Qualifications

• Knowledge of intake processes, triage methods, and preliminary investigative techniques, including the ability to guide staff in reviewing complaints, gathering initial information, and preparing cases for referral.
• Experience managing team members and engaging in performance management-based conversations.
• Use data sources to drive decision making and problem solving.
• Ensure processes consistently align with program integrity requirements, policies, and operational expectations through collaboration with internal and external partners and stakeholders.
• Support the continuous improvement of program integrity policies and practices.
• Understanding of federal regulations, state statutes, and departmental rules, policies, and procedures related to public programs administered by the department.
• Knowledge of DHS systems such as MMIS, MAXIS, and the data warehouse, as well as an understanding of local human services agencies, state welfare systems, and health care delivery systems.
• Experience with the administrative hearing process, including preparation for and participation in hearings and testimony.
• Skills in investigative and interviewing techniques and processes, including the ability to analyze and interpret evidence, data, and investigative findings, and to assess both intended and unintended effects of investigative actions.
• Ability to utilize technical tools and data systems to analyze information and support sound investigative recommendations.
• Make triage decisions on high-volume, high-variability fraud, waste, and abuse complaints, including determining whether cases should be closed, require additional preliminary review, or be referred to full investigation teams.
• adapt investigative strategies and staff assignments in response to changing legislative requirements, evolving risk assessment tools, and fluctuating complaint volume.
• Ability to function effectively under pressure, including managing demanding deadlines and fluctuating investigative workloads.
• Variety of experiences working effectively with others from different backgrounds and cultures.

Additional Requirements

This position requires successful completion of the following:

It Is The Policy Of The Department Of Human Services That The Individual Selected For This Position Successfully Complete a Background Investigation Prior To Employment, Including The Following Components

• Criminal background check
• Reference check
• Fingerprinting check (MNJIS/CJIS)

Complete the Criminal Justice Information System (CJIS) Security Awareness training within 3-business days from the start of employment; and successfully obtain/retain CJIS certification annually.

Contact

If you have questions about the position, contact Melanie LaBrie at [e-mail].

About Human Services Dept

WE MAKE A DIFFERENCE! The Minnesota Department of Human Services impacts the lives of 1.7 million people every year, helping them meet their basic needs so they can achieve their highest potential.

Working together to improve the state we love.

What do Minnesota's State employees have in common?

• A sense of purpose in their work
• Connection with their coworkers and communities
• Opportunities for personal and professional growth

Benefits

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your Benefits May Include

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
  • Fertility care, including IVF
  • Diabetes care
  • Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well-being

Support To Help You Reach Your Career Goals

• Training, classes, and professional development
• Tuition reimbursement
• Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) For Work/life Support

• A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies

based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

EQUAL OPPORTUNITY EMPLOYERS

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

Applicants With Disabilities

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email [e-mail] and let us know the support you need.