Continuity of Care Manager / Human Services Manager 1

Minnesota Direct Care and Treatment; Saint-Paul; On-site; CAD 121,000 - 175,000; Full time

Benefits offered by this job

Telework eligible

Job summary

The State of Minnesota’s Department of Human Services seeks a Continuity of Care Manager to design, develop, and implement the new Continuity of Care legislation from the 2026 session. You will provide strategic vision and manage comprehensive requirements that involve internal and external collaboration to sustain continuity of care for individuals during transitions and disruptions.

Embedded in the Transitions, Tribal & Transformations Division, this role supports both demonstration grant

Qualifications

• Leadership experience including supervisory, leadworker, team lead roles.
• Completion of a Minnesota leadership program (e.g. ELI, L4).
• Experience leading a program or chairing a committee; must include: 1+ year identifying issues, goals and strategic actions; 100+ hours/year.
• 4 years of professional work experience with Medicaid knowledge and related policy directions.
• Knowledge of state, county, Tribal and managed care delivery systems and funding streams.

Skills

Leadership experience

Supervisor experience

Team leadership

Communication skills

Job description

• Telework Eligible: Yes

Working Title: Continuity of Care Manager

Job Class: Human Services Manager 1

Agency: Human Services Dept

• Job ID: 96993
• Location: St. Paul
• Telework Eligible: Yes
• Full/Part Time: Full-Time
• Regular/Temporary: Unlimited
• Who May Apply: Open to all qualified job seekers
• Date Posted: 09/12/2026
• Closing Date: 10/02/2026
• Hiring Agency/Seniority Unit: Human Services Dept / DHS Manager
• Division/Unit: DHS-Central Office / ADSA MFP Administration
• Work Shift/Work Hours: Not Applicable Shift
• Days of Work: Monday - Friday
• Travel Required: Yes, up to 15%
• Salary Range: $41.58 - $60.10 / hourly; $86,819 - $125,488 / annually
• Classified Status: Classified
• Bargaining Unit/Union: 220 - Manager/Unrep
• FLSA Status: Exempt - Executive
• Designated in Connect 700 Program for Applicants with Disabilities: Yes

This position is eligible for telework for applicants who reside in Minnesota or in a bordering state, with supervisory approval and satisfactory performance. If you live in a state bordering Minnesota, you must live within 50 miles or less from the primary work location to be eligible for telework.

The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify.

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well‑being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

This position exists to design, develop, and operationalize the new Continuity of Care legislation from 2026 session. The person will provide strategic vision and management for the comprehensive requirements that will require internal and external collaboration to ensure that Minnesotan's maintain their continuity of care. This includes people who need new services or care when impacted by a provider, agency, or similar transition, service disruption or termination, as well as individuals experiencing (or at risk of) institutionalization.

The position is embedded within the Transitions, Tribal & Transformations Division of the Aging and Disability Services Administration. While this position is state‑funded, the division is primarily funded by the federal demonstration grant Money Follows the Person. This position will support both the demonstration and permanent functions and projects of the agency, administration, division, and demonstration grant.

All DHS Leaders are expected to demonstrate and develop the six (6) competency themes from the Enterprise‑wide Leader Competency Model:

• Leading Self
• Leading Others
• Leading the Organization
• Leading Outside the Organization
• Getting Work Done

Minimum Qualifications

Demonstrated leadership experience*

• Leadership experience can include:
• Experience as a supervisor, leadworker, team lead, project lead;
• Completion of a State of Minnesota leadership program (e.g. ELI, L4);
• A paid/unpaid position leading a program or chairing a committee (e.g. ERG) - experience must include:
• 1+ year of experience identifying issues, goals and strategic actions
• 100+ hours per year time commitment

AND

4 years of professional work experience. Experience must demonstrate the following:

• Extensive knowledge and/ or experience in delivery of the federal Medicaid program and Minnesota’s Medicaid program, such as: Medical Assistance, home and community based services and programs (state and waiver plans, including, Home Care, Brain Injury-BI, Community Alternative Care-CAC, Community Access for Disability Inclusion-CADI, Developmental Disabilities-DD, Elderly Waiver-EW), the Americans with Disabilities Act, Olmstead Decision, Older Americans Act, Money Follows the Person grant, Housing, Mental Health, Substance Use, and other federal and state policy directions in long‑term care, transition services, housing, employment, and community supports; and
• Knowledge of state, county, Tribal and managed care delivery systems and funding streams
• Management and strategic leadership processes, in particular those that support operations of a collaborative work relationships among state partner agencies and intra‑agency divisions/administrations, and partner relationships; and
• Experience in communications, human relations, and management to build collaboration and a network of committed partners and lead agencies

Preferred Qualifications

• Organizational change management and continuous improvement, strategies, and applications
• Medicaid provider operations related to program integrity, licensing, provider enrollment and similar systems
• Negotiate and build consensus among the various internal and external partners on program policies and strategies in order to meet the state and project objectives and needs
• Legislative processes, procedures and protocols that have broad, inter‑related impact
• Variety of experiences working effectively with others from different backgrounds and cultures

Additional Requirements

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.

REFERENCE/BACKGROUND CHECKS - The Department of Human Services will conduct reference checks to verify job‑related credentials and criminal background check prior to appointment.

Contact

If you have questions about the position, contact Amy Petersen at [e-mail].

About Human Services Dept

WE MAKE A DIFFERENCE! The Minnesota Department of Human Services impacts the lives of 1.7 million people every year, helping them meet their basic needs so they can achieve their highest potential.

Working together to improve the state we love.

What do Minnesota's State employees have in common?

• A sense of purpose in their work
• Connection with their coworkers and communities
• Opportunities for personal and professional growth

Benefits

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your Benefits May Include

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
• Fertility care, including IVF
• Diabetes care
• Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well‑being

Support To Help You Reach Your Career Goals

• Training, classes, and professional development
• Tuition reimbursement
• Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) For Work/life Support

• A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well‑being, or job performance
• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

EQUAL OPPORTUNITY EMPLOYERS

Minnesota state agencies are equal opportunity, affirmative action, and veteran‑friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

Applicants With Disabilities

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email [e-mail] and let us know the support you need.