Practice Manager

Fitzii; Edmonton; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading dental organization in Edmonton is searching for a motivated Practice Manager to lead their team. The role requires strong customer service skills, managerial experience in a regulated healthcare environment, and a commitment to improving patient care. Competitive salary, benefits, and training programs are offered to cultivate growth and leadership.

Benefits

Great benefits package including extended health care

Competitive salary with additional bonuses

Mentorship and training programs

Qualifications

• 3 to 5 years of experience leading a team.
• Experience managing a dental or medical office in a regulated environment.

Responsibilities

• Achieving the annual revenue budget.
• Supporting management of pre-booking appointments.
• Increasing customer satisfaction and measuring KPIs.

Skills

Customer service

Team management

Financial understanding

Critical thinking

Education

Bachelor’s Degree in business administration or related field

Job description

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Practice Manager

Location: Edmonton, AB

Type: Contract

Description:

Does leading an organization that keeps your community healthy and smiling excite you? Do you think building and developing a diverse team focused on customer service would fulfill you? If so, we may have the perfect job for you.

We are hiring a Practice Manager to support a busy, highly regarded dental office.

Who are we?

We are an organization offering challenging and rewarding career opportunities. We are a successful, fast-growing company that values diversity, innovative thinking, and fosters a culture of performance and accountability. We invest in our employees' growth through comprehensive training and leadership development.

Who do we have in mind?

• Someone with drive and passion for customer service, capable of managing the business by example.
• Someone who values our people and is ready to hire and develop A-players with transparency and respect.
• A team-oriented individual who can promote alignment to help patients stay healthy by providing high-quality clinical experiences and improved treatment planning.
• An understanding of finances, including forecasts, budgets, and P&L, to meet annual objectives.
• A fast learner and critical thinker capable of turning data into actionable knowledge, with experience managing dental KPIs.

What would you be accountable for?

• Achieving the annual revenue budget.
• Reactivating patients with unscheduled hygiene appointments.
• Supporting management of pre-booking appointments.
• Managing staffing strategies for efficiency.
• Maintaining dental supply strategies with your team and vendors.
• Increasing customer satisfaction and measuring KPIs.
• Performance management with open communication.
• Contributing creative ideas for conflict resolution and new initiatives.

Qualifications:

• 3 to 5 years of experience leading a team.
• Experience managing a dental or medical office in a regulated environment.
• Bachelor’s Degree in business administration or related field.

What do we offer?

• Great benefits package including extended health care.
• Competitive salary with additional bonuses.
• Mentorship and training programs.

If you believe this is an exciting challenge, please apply. We want to meet you!

We are an equal-opportunity employer committed to inclusive, barrier-free recruitment and work environments. Please inform us of any accommodations needed during the process. All information related to accommodations will be handled confidentially.