Practice Lead, Medical

HealthOne; Toronto; On-site; CAD 41,000 - 69,000; Full time

Benefits offered by this job

Team member discount on services

Job summary

HealthOne seeks a motivated Practice Lead, Medical to oversee daily clinic operations, staff schedules, onboarding, and patient experience. You will partner with clinical and administrative teams to ensure efficiency and service excellence across our multi-location GTA clinics.

The ideal candidate has strong medical administration experience, EMR proficiency, and a collaborative leadership style. Weekend availability is required in a fast-paced, patient-centered environment.

Qualifications

• Previous experience in a medical/healthcare office.
• Experience leading or supervising a medical administrative team.
• Strong knowledge of clinic operations and scheduling.
• Experience with EMR.
• Strong communication, organizational, and problem-solving skills.
• Experience with staff training, onboarding, and performance management.

Responsibilities

• Oversee the day-to-day operations of the medical clinic to ensure efficient and effective service delivery.
• Coordinate staffing schedules and manage coverage requirements to support clinic operations.
• Monitor and maintain clinic inventory, including medical supplies and equipment.
• Support the onboarding, training, and development of new and existing staff members.
• Provide leadership and guidance to medical administrative and clinical support teams.
• Balance leadership responsibilities with hands-on MOA duties to support efficient patient flow, appointment management, front-desk operations, and daily clinic needs.
• Manage physician schedules and appointment bookings to optimize patient access and clinic capacity.
• Foster a positive, collaborative, and patient-focused workplace culture.
• Address patient concerns and support the delivery of an exceptional patient experience.
• Maintain clinic data, reports, and tracking systems to ensure accuracy and compliance.
• Coordinate and process patient billing and insurance claims in a timely manner.
• Support continuous improvement initiatives and contribute to the overall success of the clinic.

Skills

Medical administration

Staff supervision

Clinic operations

EMR experience

Communication

Organization

Problem solving

Staff training

Tools

EMR software

Job description

HealthOne Medical & Wellness is a renowned multidisciplinary health and wellness clinic that brings together eight departments under one roof. With clinics in North York, Toronto Harbourfront, and King West (The Well), and continuing to expand with the launch of a new Toronto Metro Centre location, we deliver holistic healthcare to more patients across the GTA and beyond through our Medical, Dental, Rehab, Optometry, Wellness, Mental Health, Skin Clinic, and Pharmacy services. Our ultimate mission is to help Canadians live healthy and inspired lives, and YOU can help us achieve this.

At HealthOne, we’re all about collaboration, innovation, and inspiration. Our team members are motivated, curious, and value total wellness both at work and in their personal lives. We invest in our people, provide exciting growth opportunities, and offer an environment where you can develop your skills personally and as an professional. If you’re ready to join one of the fastest-growing holistic healthcare teams in Canada, we’d love to hear from you!

About the Role

HealthOne is seeking a motivated and experienced Practice Lead, Medical to support the day-to-day operations of our busy healthcare clinic. In this leadership role, you will oversee medical administration functions, coordinate provider and staff schedules, support onboarding and training initiatives, and help ensure a seamless patient experience. Working closely with clinical and administrative teams, you will play a key role in maintaining efficient clinic operations, fostering a positive team environment, and driving service excellence. The ideal candidate is an organized and collaborative healthcare professional with strong leadership skills, experience in medical administration, and a passion for delivering exceptional patient care and support.

Key Responsibilities

• Oversee the day-to-day operations of the medical clinic to ensure efficient and effective service delivery.
• Coordinate staffing schedules and manage coverage requirements to support clinic operations.
• Monitor and maintain clinic inventory, including medical supplies and equipment.
• Support the onboarding, training, and development of new and existing staff members.
• Provide leadership and guidance to medical administrative and clinical support teams.
• Balance leadership responsibilities with hands‑on MOA duties to support efficient patient flow, appointment management, front-desk operations, and daily clinic needs.
• Manage physician schedules and appointment bookings to optimize patient access and clinic capacity.
• Foster a positive, collaborative, and patient‑focused workplace culture.
• Address patient concerns and support the delivery of an exceptional patient experience.
• Maintain clinic data, reports, and tracking systems to ensure accuracy and compliance.
• Coordinate and process patient billing and insurance claims in a timely manner.
• Support continuous improvement initiatives and contribute to the overall success of the clinic.

Qualifications and Skills:

• Previous experience in a medical/healthcare office
• Experience leading or supervising a medical administrative team
• Strong knowledge of clinic operations and scheduling
• Experience with EMR
• Strong communication, organizational, and problem-solving skills
• Experience with staff training, onboarding, and performance management

Why Join HealthOne?

• Join a supportive and positive leadership team dedicated to your success.
• Work in a modern, well‑equipped facility designed for both staff and patient comfort.
• Enjoy regular staff engagement activities, including themed events, monthly birthday celebrations, and team‑building opportunities.

Compensation

• Competitive hourly rate offered
• Team member discount program on all services & products offered at HealthOne (Dental, Optometry, Skin Care, Massage, Psychotherapy, etc.)

Schedule

• Full Time hours
• Weekend availability is required

At HealthOne, we are committed to treating every employee and prospective employee with dignity and respect, and we strive to create work environments where all individuals can thrive. Employment decisions are based on qualifications, merit, and business needs. In alignment with the Accessibility for Ontarians with Disabilities Act, we are dedicated to providing accessible employment practices and ensuring equal opportunity for all applicants. If you require accommodation due to a disability or any other protected group at any stage of the recruitment process or during employment, please contact [e-mail] . We will make every effort to meet your accommodation needs and support you throughout the process.

We appreciate every applicant’s interest in joining HealthOne. Due to the volume of applicants, we will only be able to contact candidates selected for an interview. We thank you for your understanding and encourage you to apply for future opportunities if this one isn’t the right fit.

At HealthOne, we may use AI-powered tools to assist with some of the behind‑the‑scenes tasks in recruitment, such as generating interview questions and scheduling interviews. These tools help us work more efficiently and stay organized, but all final hiring decisions are made by our team of real people. We’re committed to using technology responsibly, ensuring a fair and transparent process, and complying with all applicable laws, including the Employment Standards Act (ESA).

This is an existing vacancy within our organization.