Optical Practice Lead

HealthONE; Toronto; On-site; CAD 39,000 - 51,000; Full time

Benefits offered by this job

Team member discount

Job summary

HealthOne in Toronto is seeking a hands-on Optical Practice Lead to oversee daily operations at a single-location clinic. You will manage team, workflows, and patient experience on the floor.

The role reports to the Regional Manager and requires 2–4 years in optical retail or clinical settings, with strong communication, inventory, and scheduling skills. The position is based at The Well, Toronto, with evenings and weekend shifts expected.

Qualifications

• 2 to 4 years of experience in optical retail or clinical environment.
• Lead, senior, or supervisory experience is an asset.
• Familiarity with optical dispensing, frame product knowledge, and contact lens categories.

Responsibilities

• Run day-to-day clinic operations at a single location.
• Maintain a clean, organized, patient-ready clinic.
• Manage opening and closing procedures including cash reconciliation and POS accuracy.
• Identify operational issues and surface them to the Regional Manager with proposed solutions.
• Support implementation of operational changes and process improvements as directed.
• Coordinate and manage daily scheduling for a small team of up to five staff.
• Onboard and train new team members; provide regular coaching and feedback.
• Escalate HR or performance concerns to the Regional Manager in a timely and documented manner.
• Contribute to a positive team environment through clear communication and leadership by example.
• Deliver sales initiatives and promotions as directed by the Regional Manager.
• Conduct regular stock counts and maintain inventory records for frames, lenses, and supplies.
• Ensure product levels are maintained on site to meet patient needs.
• Flag low stock, discrepancies, or reorder needs for approval.
• Maintain organized displays and receive/process incoming orders.
• Provide a welcoming, professional experience for every patient.

Skills

Communication skills

Detail-oriented

Patient-focused

Leadership

Education

Registered Optician (asset)

Tools

Jane App

Job description

HealthOne Medical & Wellness is a renowned multidisciplinary health and wellness clinic that brings together eight departments under one roof. With clinics in North York, Toronto Harbourfront , and King West (The Well), and continuing to expand with the launch of a new Toronto Metro Centre location, we deliver holistic healthcare to more patients across the GTA and beyond through our Medical, Dental, Rehab, Optometry, Wellness, Mental Health, Skin Clinic, and Pharmacy services. Our ultimate mission is to help Canadians live healthy and inspired lives, and YOU can help us achieve this.

At HealthOne , we’re all about collaboration, innovation, and inspiration. Our team members are motivated, curious, and value total wellness both at work and in their personal lives. We invest in our people, provide exciting growth opportunities, and offer an environment where you can develop your skills personally and as a professional. If you’re ready to join one of the fastest-growing holistic healthcare teams in Canada, we’d love to hear from you!

About the Role:

We are looking for a hands-on and organized Optical Practice Lead to support the day-to-day operations of our optical clinic at [Location]. This is a single-site, execution-focused role built for someone who is comfortable on the floor, takes ownership of their team, and brings consistency and follow-through to everything they do.

This role works closely with and reports directly to the Regional Manager.The Practice Lead is responsible for translating direction into daily execution and ensuring the clinic runs smoothly, the team is supported, and patients leave with a great experience.

Responsibilities:

Daily Clinic Operations

• Run day-to-day clinic operationsatasingle location, ensuring consistent execution of established workflows and service standards
• Maintain a clean, organized, and patient-ready clinicenvironment atall times
• Manage opening and closing procedures including cash reconciliation and POS accuracy
• Identifyoperationalissues and surface them to the Regional Manager with proposed solutions
• Support the implementation of operational changes and process improvements as directed

Team Coordination and Scheduling

• Coordinate and manage daily scheduling for a small team of up to five staff members
• Support onboarding and day-to-day training of new team members in clinic procedures and service standards
• Provide regular coaching and feedback to support individual performance and team consistency
• Escalate HR or performance concerns to the Regional Manager inatimelyanddocumented manner
• Contribute to a positive team environment through clear communication, follow-through, and leading by example

Sales Support and Performance Tracking

• Support the team in delivering a consultative, needs-based experience that naturally drives sales outcomes
• Monitor and track daily sales activity and flag trends or concerns to the Regional Manager
• Reinforce selling behaviors and service standards through in-the-moment coaching on the floor
• Assistinimplementing sales initiatives and promotions as directed by the Regional Manager

Inventory and Product Management

• Conduct regular stock counts andmaintainaccurateinventory records for frames, contact lenses, and optical supplies
• Ensureappropriate productlevels aremaintainedon site to meet patient needs without over-ordering
• Flag low stock, discrepancies, or reorder needs to the Regional Manager for approval and action
• Keep frame displays and product areas organized, well-stocked, and visually tidy
• Receive and process incoming product orders accurately
• Deliver a consistent, welcoming, and professional experience for every patient who walks through the door
• Handle day-to-day patient questions and concerns directly, resolving issues at the clinic level where appropriate
• Escalate complex or unresolved patient concerns to the Regional Manager
• Support recall outreach and appointment follow-up as part of regular clinic operations

Qualifications and Skills:

• 2 to 4 years of experience in an optical retail or clinical environment
• Previousexperiencein a lead, senior, or supervisory capacity is an asset
• Familiarity with optical dispensing, frame product knowledge, and contact lens categories
• Experience with inventory tracking and day-to-day clinic or retail operations
• Comfortable with scheduling tools and clinic software (Jane App experience is an asset)
• Strongcommunicationskillsand a patient-first approach to service
• Reliable, detail-oriented, and able to manage competing priorities in a busy clinic setting
• Registered Optician is an asset but norequired

Why Join HealthOne ?

• Be part of a welcoming team that truly values your contributions and supports your professional growth.
• Enjoy working in a modern, well-equipped clinic designed for your success and comfort.
• Participate in regular staff engagement activities, such as themed events, monthly birthday celebrations, and team-building experiences that strengthen our community.

Compensation:

• $28–$32 per hour, with a range of $32–$37 per hour for the Optical Lead position.
• Team member discount program on all services & products offered at HealthOne (Dental, Optometry, Skin Care, Massage, Psychotherapy, etc.).

Schedule

• Full Time
• Flexibility to work within operating hours required, including evenings and weekends

Location:

• T he Well (486 Front St W, Toronto ON M5V 0V2)

At HealthOne , we are committed to treating every employee and prospective employee with dignity and respect, and we strive to create work environments where all individuals can thrive. Employment decisions are based on qualifications, merit, and business needs. In alignment with the Accessibility for Ontarians with Disabilities Act, we are dedicated to providing accessible employment practices and ensuring equal opportunity for all applicants. If you require accommodation due to a disability or any other protected group at any stage of the recruitment process or during employment, please contact [e-mail] . We will make every effort to meet your accommodation needs and support you throughout the process.

We appreciate every applicant’s interest in joining HealthOne . Due to the volume of applicants, we will only be able to contact candidates selected for an interview. We thank you for your understanding and encourage you to apply for future opportunities if this one isn’t the right fit.

At HealthOne , we may use AI-powered tools to assist with some of the behind-the-scenes tasks in recruitment, such as generating interview questions and scheduling interviews. These tools help us work more efficiently and stay organized, but all final hiring decisions are made by our team of real people. We’re committed to using technology responsibly, ensuring a fair and transparent process, and complying with all applicable laws, including the Employment Standards Act (ESA).