Practical Nurse

TELUS; Toronto; Hybrid; CAD 65,000 - 85,000; Full time

Job summary

Ideal candidates hold an RPN license in good standing, current BLS/CPR, and proficiency in vaccines administration under medical directives, with strong communication and service skills for corporate clients. TELUS Health offers a collaborative environment and work-life balance.

Qualifications

• RPN certification with current license in good standing with the College of Nurses of Ontario.
• First Aid/BLS CPR certification and up to date.
• Ability to follow Medical Directives to safely administer vaccines and adhere to standards.
• Excellent attention to detail in all tasks.
• Demonstrated professionalism and ability to communicate effectively with corporate clients.
• Work well under pressure and demonstrate urgency for time-sensitive tasks.
• Autonomous with sound judgement and initiative.
• Outstanding customer service skills.
• Experience in case management is an asset.

Responsibilities

• Triaging clients with primary care concerns and flagging urgent issues for review.
• Interacting with patients by phone and providing results.
• Handling administrative tasks like scheduling, faxing, reviewing labs, and documenting in EMR.
• Processing referrals and tracking their status.
• Serving as a clinical resource to staff and training new team members as needed.
• Potential to perform blood draws and administer vaccines in the Executive Health clinic.
• Adhering to medical directives and company policies to ensure high-quality care.
• Participating in ongoing training to stay current on medicines and vaccines.
• Maintaining clear, compliant documentation following standards.
• Providing risk assessment and information related to general health.
• Ordering medical supplies and restocking handouts as needed.
• Acting as clinical resource for staff and clients during critical events.
• Following up with physicians, patients, and Team Manager when appropriate.

Skills

Customer service

Communication

Attention to detail

Professionalism

Under pressure

Autonomy

Initiative

Case management (asset)

Education

RPN certification with current license

First Aid/BLS CPR certified

Job description

Practical Nurse - TELUS Health

Full Time Position - Hybrid role

Hours: 8:00 am - 4:00 pm Monday - Friday

Join our team as we expand!

Who is TELUS Health Care Centres?

We are a national network of renowned medical professionals dedicated to identifying health risks, inspiring positive lifestyle choices and improving patient outcomes. We have one of the largest networks of Care Centres in Canada.

Our commitment: Better healthcare options for everyone. We are leveraging the power of technology to provide Canadians with better health outcomes. Connecting health teams, streamlining workflows, and empowering patients to manage their health are just some of the ways our digital solutions promote collaboration and efficiency.

We are looking for enthusiastic, customer service minded individuals who want to work in a collaborative, friendly and supportive environment. Join our team and help us shape the future of how Canadians engage with the healthcare ecosystem.

Our Team And What We’ll Accomplish Together

We are expanding! Under the direction of the Clinic Operations Manager, the Registered Practical Nurse (Concierge Medicine) will be responsible for providing high quality care services for the Executive Health program. As a Registered Practical Nurse you will be providing nursing support directly to clients and alongside the interdisciplinary team to help coordinate and manage their care. The successful candidate will primarily interact with patients through computer and telephone contact. The hours of work are 8:00 am-4:00 pm Monday to Friday. This job is perfect for someone who values work-life balance.

What You’ll Do

• Triaging clients who have primary care concerns and recognizing red flags that require urgent care while properly taking a history and communicating that to Medical Director and Clinic Operations Manager for review
• Interacting with patients on the phone and communicating results
• Fulfilling administrative tasks such as making appointments, faxing, reviewing lab results, discussing diagnostic results with clients and EMR
• Proficient in processing referrals and keeping track of referrals
• Act as a clinical resource to staff and be willing to train new staff as appropriate
• Potential to do blood drawing and administer vaccines in Executive Health clinic
• Thorough understanding of medical directives, guidelines, policies and procedures to provide the highest quality of care to clients
• Diligently participate in the company's training to ensure up to date knowledge of medicine and vaccination
• Ensure clear and accountable documentation practices following accepted Company and CNO standards
• Provide individualized risk assessment and risk management information, as it relates to general health
• Order medical and health related supplies and restock handouts (photocopies, requisitions etc.)
• Act as the clinical resource for staff and clients during critical clinical situations
• Follow-up with the physician, the patient and Team Manager where appropriate

Qualifications

What you bring:

• Registered Practical Nurse (RPN) certification with current license in good standing with the College of Nurses of Ontario
• First Aid/BLS CPR certified and up to date
• Ability to follow Medical Directives in order to safely administer vaccines to comply with the College of Nurses of Ontario and the Company Health Group standard of care
• Excellent skills in paying attention to detail
• Demonstrated professionalism and ability to communicate effectively with corporate clients
• Work well under pressure and can demonstrate a sense of urgency in completing time sensitive tasks
• Able to work autonomously and demonstrate initiative and good judgement
• Outstanding customer service skills
• Experience in case management would be an asset

#INDTH