Registered Practical Nurse - Crossroads Clinic

Women's College Hospital; Toronto; On-site; CAD 68,000 - 90,000; Full time

Job summary

Women's College Hospital seeks a Regular Full-Time Registered Practical Nurse for the Crossroads Clinic (Day Shift). You will deliver direct nursing care, triage calls, and collaborate with physicians and social workers to support newcomers and refugees.

The role involves coordinating referrals, managing EMR records, and advocating for timely access to services at two sites: 76 Grenville Street and 110 Lippincott Street. Fluency in key health protocols is required.

Qualifications

• RPN qualification with current College of Nurses of Ontario registration.
• 3–5 years in primary care/family practice settings preferred.
• Basic Cardiac Life Support certification required.
• Experience with TELUS/PSS and EPIC EMR systems advantageous.
• Strong communication and team collaboration skills.

Responsibilities

• Provide direct nursing care and collaborate with the health team.
• Triages calls, advises patients, and ensures continuity of care.
• Conduct basic exams, vitals, and clinical triage for walk-ins.
• Support refugee-focused primary care at two clinic sites.
• Coordinate referrals and patient education on health topics.

Skills

Patient assessment

Triaging

Nursing leadership

Communication skills

Autonomous decision-making

Education

Registered Practical Nurse Diploma

Certificate of Competence (RPN) - College of Nurses of Ontario

Basic Cardiac Life Support (BCLS)

Tools

TELUS/PSS

EPIC

EMR System

Job description

This is a new position asRegular Full-Time, Registered Practical Nurse(Day Shift)

An exciting Regular Full-Time opportunity as a Registered Practical Nurse exist in the Crossroads Clinic reporting to the Clinic Manager. The successful candidate will provide care at the Crossroads Clinic at Women's College Hospital and within COSTI's Refugee Reception Centre.

The Crossroads Refugee Clinic provides clinical care to newly arrive refugees and their families. As a member of the health care team, you will provide clinical expertise as the Registered Practical Nurse for the clinic. The role is integral to ensuring that all refugees and their families have equitable access to the care and services of the Crossroads Clinic. As apart of an innovative model of care, this position will support refugee-focused primary care services delivered at both Women's College Hospital and at a clinic site located within COSTI. Working collaboratively with healthcare providers, settlement services, and community partners, the successful candidate will improve access to coordinate patient-centred care for newcomers and refugees.

Summary of Duties, but not limited to:

• Responsible for providing direct nursing care, collaborating with other health professionals and participating in the organization of activities in the provision of patient care
• Practices within their full scope of practice as outlined in the Standards of Practice by the College of Nurses of Ontario.
• Liaises with Physicians, Nurse Practitioners, Socials Workers, and other team members to ensure team and unit functions efficiently and provides continuity of patient care
• Triages patient phone calls, provides advice and responds to patient concerns in accordance with the standards established by the College of Nurses of Ontario
• Conducts basic physical examinations (e.g. vital signs, height and weight, etc.), basic history and clinical triaging for walk-ins and same-day patients in collaboration with other members of the clinical team
• Performs medical and diagnostic procedures such as venipuncture, immunization, allergy injections, TB skin tests, urine dips and BHCG, ear irrigation and throat swabs on as needed basis
• Assists patients in accessing appropriate health care resources in the community through advocacy and follow up care
• Records patient information in a precise, concise and organized manner using an electronic medical record
• Ensures patients receive appropriate standard of care and follow-up (e.g. chronic disease management, well child visits, vaccines, preventative screening, follow-up on abnormal labs etc.), which may involve chart review, recalling patients for appointments etc.
• Organizes necessary follow-up arrangements/referrals to community-based services for patients
• Incorporate a wide knowledge base to facilitate professional responsibilities in the provision of patient care including patient education on topics such as heart health, diet and exercise

As a role model and champion you will work to identify and integrate safe, best practices into daily activities to foster the delivery of safe and exemplary care.

The responsibilities described above are representative and are not to be construed as all-inclusive.

This position is responsible for cross-site coverage at two locations: 76 Grenville Street and 110 Lippencott Street

Qualifications/Skills:

• Registered Practical Nurse Diploma
• Current Certificate of Competence (RPN) from the College of Nurses of Ontario.
• Basic Cardiac Life Support certificate
• A minimum of 3-5 years’ experience in a Primary Care/Family Practice setting in the following clinical practice areas:
• Lifestyle and prevention (i.e. Smoking cessation, alcohol use, diet and exercise)
• Immunizations (baby, child, adolescent and adult)
• Surveillance and screening (i.e. Cancer screening – colorectal, cervical, breast)
• Life cycle clinical management (i.e. Clinical visits – well baby, child, adolescent, maternity, adult and frail elderly)
• Sexual health
• Family violence
• Chronic disease management (i.e. Mental health, diabetes, hypertension, CHD, stroke, TIAs, asthma, COPD, hypothyroidism, epilepsy, cancer)
• 2 years’ experience with Electronic Medical Records (ERM), preferably TELUS/PSS and EPIC
• Excellent computer skills and a minimum of 2 years’ experience with an Electronic Medical Records (EMR) Primary Care system or equivalent experience required.
• Successful completion of a Nursing Physical Assessment Course, Solution Focused Course, and Pharmacology Course, an asset
• Ability to speak one or more of the following languages Spanish, Arabic, Farsi or Dari, Hungarian, Amharic, Sudanese, Tigrinian, and Korean, an asset
• Experience working with local or overseas high needs communities would be an asset.
• Demonstrated ability to make autonomous nursing decisions regarding patient care.
• Ability to work in a fast-paced environment.
• Excellent patient assessment, triaging skills and teaching experience.
• Demonstrated leadership and effective interpersonal and communication skills
  Ability to organize time and set priorities effectively.
• Ability to work independently with minimal supervision
• Professional behavior and communication that meets the standards of the professional regulatory college or association, as applicable, and the standards of Women’s College Hospital
• This position plays a critical role in acting as an advocate for safety and will demonstrate principles, practices and processes that will optimize a safe environment for all