Power BI IT Reporting Analyst

Export Development Canada; Laval; Hybrid; CAD 83,000 - 111,000; Full time

Job summary

A financial Crown corporation in Canada is seeking a Power BI IT Reporting Analyst to transform complex IT data into actionable insights. The successful candidate will develop high-impact reports and dashboards to support business needs. Candidates should have a degree in Computer Science and at least 5 years of experience in a similar role. This position offers a hybrid work environment and comprehensive benefits package.

Benefits

Comprehensive benefits

Work-life balance

Professional development

Wellness programs

Qualifications

• Minimum 5 years’ experience as an IT Reporting Analyst.
• Experience with medium or large financial institutions.
• Familiarity with ITSM concepts.

Responsibilities

• Collaborate with teams to gather data for reporting.
• Maintain dashboards using Power BI and ServiceNow.
• Develop tailored reporting solutions aligning with business objectives.

Skills

Power BI expertise

Data analysis skills

Collaboration

Communication

Problem solving

Education

University degree in Computer Science, IT, or related field

Tools

Power BI

ServiceNow

SQL Server

Excel

Job description

Overview

Join the EDC Team!

At EDC, we support Canadian businesses to succeed globally. We provide the financial tools and expertise they need to explore new markets, reduce risks, all towards the goal of making Canada and the world better through trade. #LI-Hybrid

Position

Power BI IT Reporting Analyst

Employment Type

Permanent

Compensation Details

Salary range: $83,037 to $110,717 annually, based on qualifications and experiences, plus a performance-based incentive.

Location

• Export Development Canada operates in a hybrid work environment, currently requiring employees to work in the office 2 days per week. (subject to change)
• This role can be performed from EDC’s headquarters in Ottawa or from one of our Community Hubs located in Toronto, Mississauga, Montreal, Brossard, Laval, Calgary, Edmonton, Halifax, or Vancouver.
• Relocation assistance is available for candidates who meet the eligibility criteria.

About EDC

At Export Development Canada (EDC), we empower Canadian businesses to succeed globally. As a financial Crown corporation, we offer innovative financial solutions and expert insights to help businesses explore new markets, mitigate risks, and achieve growth.

Why Join EDC

• Comprehensive Benefits: EDC offers a competitive compensation & benefits package, work-life balance, and the opportunity to help make Canada and the world better through trade.
• Work-Life Balance: Hybrid options, 3 to 4 weeks paid vacation, corporate closure period, summer early Fridays and no meeting Fridays.
• Professional Development: Continuous learning opportunities, including training programs, workshops and language training.
• Inclusive Culture: A diverse and inclusive workplace that champions employment equity and values diversity of ideas, strengths, and backgrounds to succeed.
• Wellness Programs: Access to wellness initiatives, mental health support, and fitness programs.
• Community Engagement: Volunteer opportunities and community programs.

Team and Job Overview

• The Digital & Technology Solutions (DTS) group under the Chief Information Officer was established in 2023 to empower customers and colleagues by delivering secure and reliable digital experiences. DTS aims to: define and sustain the integrated technology target state and data model, manage the three-year Digital Roadmap, stay current with industry trends, and lead integrated digital, data, infrastructure, and cybersecurity initiatives to improve experiences.
• This dynamic team includes EDC employees and managed service providers. We are looking for a motivated, personable, and data-savvy professional to join us in a reporting and analytics role to transform complex IT service data into clear, centralized reports that highlight key operational KPIs and emerging trends, empowering stakeholders with actionable insights.
• As a Power BI IT Reporting Analyst, you will transform raw data into meaningful stories that inform and inspire. You’ll develop insightful, high-impact reports and dashboards using Power BI, ServiceNow, and other analytics platforms to support the Service Delivery & IT Resiliency team and other parts of the enterprise.
• You will partner with architects, product owners, engineers, and business stakeholders to ensure reporting delivers value and aligns with organizational needs.

What you will be doing

• Collaborate with Infrastructure & Operations teams to gather, validate, and consolidate data for service performance reporting.
• Design and maintain dashboards and reports using Power BI, ServiceNow, and Excel tailored to business and stakeholder needs.
• Integrate data from multiple sources (SQL Server, ServiceNow, and other enterprise systems) to support a unified view of IT performance.
• Analyze service performance and user experience data to identify trends, track KPIs, and support continuous improvement.
• Develop and deliver tailored reporting solutions that align with business objectives and promote data-driven decision-making.
• Translate complex data into actionable insights and guide the use of reporting tools and metrics for technical and business teams.
• Promote a customer-centric culture by delivering insights that support outcome-driven service improvements and enhance user experience.
• Produce and maintain standard service performance reports and documentation for internal stakeholders.

What we are looking for

• University degree in Computer Science, Information Technology, Data Analytics, or related field.
• Minimum 5 years’ experience as an IT Reporting Analyst in an IT organization.
• Experience in a role with medium or large financial institutions (e.g., banking, insurance).
• Power BI: Minimum 4 years' experience with dashboards; strong knowledge of DAX and data modeling.
• General Data & Reporting Expertise: Proficiency with Power BI and ServiceNow, data integration from SQL Server, Excel, and enterprise IT systems.
• ITSM & Observability Knowledge: Familiarity with ITSM (ITIL) and observability concepts (metrics, logs, traces).
• Analytical & Problem-Solving Skills: Ability to analyze complex data and translate findings into insights for service improvement.
• Collaboration & Communication: Ability to work across technical teams and business stakeholders.
• Adaptability & Business Fluency: Ability to manage multiple priorities in a fast-paced environment with technical and business acumen.

What will make you stand out

• Power BI, ITIL, or ServiceNow certification.
• Familiarity with data governance and CMDBs.
• Knowledge of IT operations and infrastructure reporting.
• Experience with automation tools or scripting for data extraction and transformation.
• Experience developing new success metrics for a digital organization.
• ITIL, Agile, and/or Lean certification.
• French and English bilingual.

Eligibility

• EDC is committed to fair employment practices and preference will be given to candidates legally able to work in Canada at the time of application. Candidates must meet government security screening requirements. The position is open to those who meet all essential requirements and submit by the closing date.

This position is open to individuals who meet all the essential criteria and submit their applications by the closing date.

Ready to make a difference? This is your chance to join a dynamic, growing team and leave your mark on our organization, development finance, and the world.

Apply today!

Want to learn more about EDC? Check our website here https://www.edc.ca

EDC's Commitment to Employment Equity

Export Development Canada (EDC) is dedicated to fostering employment equity and building a diverse workforce. We are committed to a safe and inclusive environment that respects people from all cultures, backgrounds, and abilities. We nurture inclusion and belonging where everyone has equal opportunity to grow, develop, succeed, and be their truest selves.

We actively encourage applications from women, Indigenous peoples, visible minorities, persons with disabilities, and members of the 2SLGBTQI+ community.

Your application must clearly demonstrate how you meet all the requirements. We thank all applicants for their interest in a career at EDC; however, only those selected for an interview will be contacted. Please note that qualified candidates may be considered for similar roles at this level within EDC.

Should you require any accommodation during the recruitment and selection process, please contact the Recruitment team at [e-mail].