Portfolio Scheduler - Days F/T

GardaWorld; Toronto; On-site; CAD 28,000 - 34,000; Full time

Benefits offered by this job

Career advancement opportunities

Ongoing training and development

Professional and collaborative work环境

Job summary

GardaWorld is seeking a Portfolio Scheduler in Toronto to coordinate staff schedules for security operations. You will manage book-offs, secure replacements, and maintain clear communication with clients and supervisors to ensure consistent coverage.

The role emphasizes organization, proactive problem-solving, and service-focused coordination in a leading security services environment. Full-time hours, Monday–Friday, with 8-hour shifts, offer opportunities for growth.

Qualifications

• High School Diploma or equivalent.
• Fluent in English, both verbal and written.
• Experience in scheduling, dispatching, workforce coordination, customer service, or a related field.
• Strong communication, organizational, and problem-solving skills.
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
• Ability to prioritize tasks, manage multiple responsibilities, and make effective decisions in a fast-paced environment.
• Availability to work Monday to Friday, 8-hour shifts.
• Must be legally eligible to work in Canada.

Responsibilities

• Monitor and respond to incoming phone calls and emails in a timely and professional manner.
• Manage employee book-offs and secure suitable replacement personnel to maintain operational coverage.
• Create and maintain employee schedules using management software.
• Ensure all open shifts are filled while minimizing overtime costs.
• Coordinate with Account Managers, Portfolio Directors, clients, and security personnel to address scheduling and staffing needs.
• Administer schedule changes and staffing adjustments as required.
• Monitor employee safety and operational compliance programs.
• Escalate operational concerns, customer complaints, and service issues as required.
• Maintain accurate scheduling records and operational documentation.
• Participate in projects and initiatives that support the objectives of the Operations Centre

Skills

Scheduling experience

Communication

Organizational skills

Education

High School Diploma or equivalent

Tools

Microsoft Office (Outlook Word Excel)

Job description

Business Unit: Security Services

Career Area: Operations and Administration

Location: Toronto, Ontario, CA

Join GardaWorld. Make a difference!

At GardaWorld, we don’t just fill roles. We empower people.

We are looking for an organized, proactive, and service-focused Portfolio Scheduler to support our security operations by coordinating schedules, ensuring adequate staffing coverage, and maintaining strong communication with employees, supervisors, and clients.

If you’re organized, detail-oriented, and enjoy being at the center of coordination and communication, this is your opportunity to contribute to operational excellence and meaningful work in an essential industry.

What’s in it for you?

• Starting wage of $22.00 per hour, with gradual increase.
• Full-time employment opportunity
• Monday to Friday schedule, 8-hour shifts (0800-1600)
• Career advancement opportunities within GardaWorld
• Ongoing training and development to support your professional growth
• Professional and collaborative work environment
• Opportunity to work with one of Canada’s leading security organizations
• Location: North York, ON M3C 3E5

Portfolio Scheduler Responsibilities

• Monitor and respond to incoming phone calls and emails in a timely and professional manner
• Manage employee book-offs and secure suitable replacement personnel to maintain operational coverage
• Create and maintain employee schedules using management software
• Ensure all open shifts are filled while minimizing overtime costs
• Coordinate with Account Managers, Portfolio Directors, clients, and security personnel to address scheduling and staffing needs
• Administer schedule changes and staffing adjustments as required
• Monitor employee safety and operational compliance programs
• Escalate operational concerns, customer complaints, and service issues as required
• Maintain accurate scheduling records and operational documentation
• Participate in projects and initiatives that support the objectives of the Operations Centre

Portfolio Scheduler Qualifications

• Must have atleast High School Diploma or equivalent.
• Fluent in English, both verbal and written
• Previous experience in scheduling, dispatching, workforce coordination, customer service, or a related field
• Strong communication, organizational, and problem-solving skills
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel
• Ability to prioritize tasks, manage multiple responsibilities, and make effective decisions in a fast-paced environment
• Availability to work Monday to Friday, 8-hour shifts
• Ability to maintain confidentiality and professionalism at all times
• Must be legally eligible to work in Canada

GardaWorld, a global leader in security, offers exciting career opportunities in an evolving industry. We celebrate diversity and invite talent from all backgrounds to apply.

GardaWorld: Make the world a safer place

Job Segment: Scheduler, Customer Service, Administrative