Security Operations Scheduler — Mon-Fri, Full-Time

GardaWorld; Toronto; On-site; CAD 28,000 - 34,000; Full time

Benefits offered by this job

Career advancement opportunities

Ongoing training and development

Professional and collaborative work环境

Job summary

GardaWorld is seeking a Portfolio Scheduler in Toronto to coordinate staff schedules for security operations. You will manage book-offs, secure replacements, and maintain clear communication with clients and supervisors to ensure consistent coverage.

The role emphasizes organization, proactive problem-solving, and service-focused coordination in a leading security services environment. Full-time hours, Monday–Friday, with 8-hour shifts, offer opportunities for growth.

Qualifications

• High School Diploma or equivalent.
• Fluent in English, both verbal and written.
• Experience in scheduling, dispatching, workforce coordination, customer service, or a related field.
• Strong communication, organizational, and problem-solving skills.
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
• Ability to prioritize tasks, manage multiple responsibilities, and make effective decisions in a fast-paced environment.
• Availability to work Monday to Friday, 8-hour shifts.
• Must be legally eligible to work in Canada.

Responsibilities

• Monitor and respond to incoming phone calls and emails in a timely and professional manner.
• Manage employee book-offs and secure suitable replacement personnel to maintain operational coverage.
• Create and maintain employee schedules using management software.
• Ensure all open shifts are filled while minimizing overtime costs.
• Coordinate with Account Managers, Portfolio Directors, clients, and security personnel to address scheduling and staffing needs.
• Administer schedule changes and staffing adjustments as required.
• Monitor employee safety and operational compliance programs.
• Escalate operational concerns, customer complaints, and service issues as required.
• Maintain accurate scheduling records and operational documentation.
• Participate in projects and initiatives that support the objectives of the Operations Centre

Skills

Scheduling experience

Communication

Organizational skills

Education

High School Diploma or equivalent

Tools

Microsoft Office (Outlook Word Excel)

Job description

GardaWorld is seeking a Portfolio Scheduler in Toronto to coordinate staff schedules for security operations. You will manage book-offs, secure replacements, and maintain clear communication with clients and supervisors to ensure consistent coverage.

The role emphasizes organization, proactive problem-solving, and service-focused coordination in a leading security services environment. Full-time hours, Monday–Friday, with 8-hour shifts, offer opportunities for growth.