Portfolio Resource Coordinator

Paladin Security Group Ltd; Northwestern Ontario; On-site; CAD 52,000 - 65,000; Full time

Benefits offered by this job

Training & development

Salary & benefits

Daily pay

Job summary

Paladin Security Group Ltd in Thunder Bay is seeking a Scheduling & Resource Coordinator to coordinate staffing for the Client Service Manager portfolio, reduce overtime, and support security officers by expediting online ticket submissions.

The role works with Client Service Managers and our Operations Centre, and requires strong scheduling, communication, and stakeholder management to meet contractual obligations. Occasional travel is required; flexible hours may be needed.

Qualifications

• Proven ability to build and maintain strong working relationships both internally and externally.
• Strong leadership, organization and facilitation skills.
• Strategic Thinking.
• Excellent communication skills both written and verbal.
• Strong customer service and multi-tasking skills.
• Creative ability to foster new and innovative ways to perform and succeed.
• Ability to meet strict deadlines and flexibility in time allocation.
• Proficiency in Computer Usage, with an ability to learn Paladin’s Enterprise software.
• Experience in scheduling, administration or security supervision would be considered an asset.
• Be willing to work flexible hours.
• Authorized to legally work in Canada.

Responsibilities

• Strategically identify open shifts / open lines and work with Paladin’s Client Service group to ensure complete schedules to adhere to our contractual obligations.
• Forward existing schedules in Paladin scheduling software to ensure Paladin’s Security Professionals are fully aware of their ongoing schedule well in advance.
• Work within a dynamic team environment with multiple operational stakeholders including Site Supervisors, Security Officers, CSMs, Senior Management and our Operations Centre.
• Fill cancellations and openings in the daily schedule.
• Coordinate with specifically identified Client Service Managers to ensure their staffing needs are met and proactively addressed.
• Ongoing knowledge development of Paladin’s contractual obligations for the assigned Portfolio(s). This will include site visits, ongoing training, and a close working relationship with the management group.
• Take on a large role in Paladin’s deployment process.
• Ensure billing accuracy and compliance on a weekly basis.
• Work with Paladin’s TEAM software to ensure accurate and timely scheduling, billing and payroll.
• Travel will be required occasionally.
• Ensure staff maintain employee compliances, & supporting the portfolio when the CSM is away.

Skills

Relationship building

Leadership

Strategic thinking

Communication

Customer service

Creativity

Deadline management

Computer literacy

Scheduling experience

Flexible hours

Authorized to work in Canada

Tools

Paladin Enterprise software

Job description

Under the direction of the Client Service Manager, this critical position is responsible for resource coordination and strategic scheduling, specific to the Client Service Manager (CSM) portfolio for our Thunder Bay Branch. This position will work closely with Paladin’s CSM's to proactively address resource needs, fill open shifts, and reduce overtime through strategic initiatives, while also supporting our security officers by processing online ticket submissions in an expedited and professional fashion.

KEY RESPONSIBILITES:

• Strategically identify open shifts / open lines and work with Paladin’s Client Service group to ensure complete schedules to adhere to our contractual obligations
• Forward existing schedules in Paladin scheduling software to ensure Paladin’s Security Professionals are fully aware of their ongoing schedule well in advance
• Work within a dynamic team environment with multiple operational stakeholders including Site Supervisors, Security Officers, CSMs, Senior Management and our Operations Centre
• Fill cancellations and openings in the daily schedule
• Coordinate with specifically identified Client Service Managers to ensure their staffing needs are met and proactively addressed
• Ongoing knowledge development of Paladin’s contractual obligations for the assigned Portfolio(s). This will include site visits, ongoing training, and a close working relationship with the management group
• Take on a large role in Paladin’s deployment process
• Ensure billing accuracy and compliance on a weekly basis
• Work with Paladin’s TEAM software to ensure accurate and timely scheduling, billing and payroll
• Travel will be required occasionally
• Ensure staff maintain employee compliances, & supporting the portfolio when the CSM is away.

QUALIFICATIONS:

• Proven ability to build and maintain strong working relationships both internally and externally
• Strong leadership, organization and facilitation skills
• Strategic Thinking
• Excellent communication skills both written and verbal
• Strong customer service and multi-tasking skills
• Creative ability to foster new and innovative ways to perform and succeed
• Ability to meet strict deadlines and flexibility in time allocation.
• Proficiency in Computer Usage, with an ability to learn Paladin’s Enterprise software
• Experience in scheduling, administration or security supervision would be considered an asset
• Be willing to work flexible hours
• Authorized to legally work in Canada

WHY CHOOSE PALADIN?

• Opportunities for training and professional development
• Competitive salary and benefits package
• Work today, get paid today - daily pay available

ADDITIONAL INFORMATION:

Paladin Security: Great Place To Work Certified™ 2026 – Making the World a Safer and Friendlier Place because we CARE!

The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.