Director Security Operations

Paladin Security Group Ltd; Toronto; On-site; CAD 110,000 - 170,000; Full time

Benefits offered by this job

Daily pay

Benefits package

Training and development

Job summary

Paladin Security Group Ltd in Toronto seeks a Director of Operations to provide strategic leadership, operational oversight, and growth across programs. You will lead multidisciplinary teams, foster client relationships, drive operational excellence, and ensure high-quality service while supporting organizational goals.

Responsibilities include guiding managers, building client partnerships, developing strategic plans, overseeing budgets, and ensuring regulatory compliance across multiple

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Experience leading large teams in multi-site environments.
• Knowledge of legislation, health and safety, privacy, and industry best practices.
• Ability to build strong relationships with stakeholders.
• 5+ years in a senior operations leadership role.

Responsibilities

• Provide leadership and mentorship to managers and operational teams.
• Build and maintain client relationships and partnerships.
• Develop and execute strategic plans aligned with objectives.
• Oversee day-to-day operations across programs and portfolios.
• Manage budgets, forecasting, and resource allocation.

Skills

Leadership

Strategic planning

Client relationships

Operational excellence

Budget management

Regulatory compliance

Data analysis

Communication

Problem solving

Decision making

Microsoft Office

Stakeholder management

CPP/CHPA asset

Education

Bachelor's degree in Business Administration / related field

Tools

Microsoft Office Suite

Business management software

CPP/CHPA asset

Job description

The Director of Operations is responsible for providing strategic leadership, operational oversight, and business growth across assigned programs and services. This role leads multidisciplinary teams, fosters strong client relationships, drives operational excellence, and ensures the delivery of high-quality service while supporting organizational goals and growth initiatives.

KEY RESPONSIBILITES:

• Provide leadership, guidance, and mentorship to managers and operational teams, fostering a culture of accountability, engagement, and continuous improvement.
• Build and maintain strong client relationships, ensuring exceptional service delivery and long‑term partnership success.
• Develop and execute strategic plans that align with organizational objectives, operational priorities, and client needs.
• Oversee day-to-day operations across multiple programs and portfolios, ensuring consistent service quality, operational excellence, and compliance with company standards.
• Manage budgets, financial performance, forecasting, and resource allocation to support business objectives and profitability.
• Identify and implement process improvements and best practices to enhance efficiency, service delivery, and operational effectiveness.
• Support business development initiatives, including client retention, growth opportunities, proposals, presentations, and market expansion.
• Monitor operational performance through key metrics, reporting, and data analysis, driving accountability and continuous improvement.
• Ensure compliance with all applicable legislation, regulatory requirements, company policies, and client expectations.
• Collaborate with internal and external stakeholders to strengthen partnerships, resolve challenges, and support organizational growth and success.

REQUIREMENTS:

• Bachelor's degree in Business Administration, Criminology, Law & Security Administration, Leadership, Management, or a related field. An equivalent combination of education and experience will be considered.
• Demonstrated experience leading large teams within a complex, multi-site environment.
• Strong knowledge of applicable legislation, regulatory requirements, workplace health and safety standards, privacy regulations, and industry best practices.
• Proven ability to build and maintain strong relationships with internal and external stakeholders.
• Minimum of 5 years of experience in a senior leadership role overseeing operations, client service delivery, security, healthcare, facilities management, hospitality, or related service industries.
• Strong business acumen with experience managing budgets, financial performance, and operational metrics.
• Excellent leadership, communication, problem-solving, and decision‑making skills.
• Proficiency with Microsoft Office Suite and business management software.
• Professional designation such as CPP, CHPA, or equivalent is considered an asset, or willingness to obtain relevant industry certifications.
• Active participation in professional associations and industry networking groups is considered an asset.
• Ability to travel as required and support operations across multiple locations.

WHY CHOOSE PALADIN?

• Opportunities for training and professional development
• Competitive salary and benefits package.
• Work today, get paid today- daily pay available

This job description is not intended to be all-inclusive. Additional duties may be assigned to meet the ongoing needs of the organization.

ADDITIONAL INFORMATION / BENEFITS:

Paladin Security: Great Place To Work Certified 2026 – Making the World a Safer and Friendlier Place because we CARE!

The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.