Pool Supervisor

Four Seasons Hotels and Resorts; Whistler; On-site; CAD 38,000 - 40,000; Full time

Benefits offered by this job

Hourly wage

Staff housing

Health coverage

Employee events

Free meal per shift

Retirement plan

Paid time off

Training & development

Discovery Nights

Job summary

Four Seasons Resort & Residences Whistler is hiring a Full-Time Pool Supervisor to lead our pool and attendant teams while delivering exceptional guest service. The role blends safety, quality, and creativity in a luxury hospitality setting.

You will supervise service standards, collaborate with Engineering to maintain water quality, and ensure compliance with health regulations. A flexible schedule across mornings, evenings, weekends and holidays is required.

Qualifications

• Leadership experience in hospitality or food & beverage roles.
• Experience in guest service and high standards of hospitality.
• Knowledge of service procedures and health/safety basics.
• Valid BC Driver’s license and ability to work in Canada.
• CPR and Serving ItRight certifications are preferred.

Responsibilities

• Execute tasks of a Pool Attendant, Server and/or Bartender as needed.
• Supervise the consistency of quality and efficiency of food and service.
• Maintain water quality and pool mechanics with Engineering.
• Order supplies to maintain pool par level for smooth operation.
• Ensure a safe pool environment per health regulations.
• Coordinate with Housekeeping, Laundry, Stewarding and Engineering.

Skills

Leadership experience

Skiing

Snowboarding

Retail experience

Customer service

Driver's license

Food & beverage experience

Serving ItRight

CPR

Verbal & written communication

Work in Canada

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Join the award-winning team at Four Seasons Resort and Residences Whistler, honored as the #1 Resort in Canada by Condé Nast Traveler and recipient of Two MICHELIN Keys - a prestigious recognition of exceptional hospitality. We are also proud to be home to Canada’s Best Resort Spa 2024 (World Spa Awards), a reflection of our dedication to thoughtful, elevated guest experiences. At Four Seasons Whistler, we turn moments into memories - not only for our guests, but for our employees too. Grounded in our core values of teamwork, service excellence, and integrity, we foster a culture where thoughtful service and genuine connection create unforgettable experiences every day. Nestled at the base of Blackcomb mountain and steps away from the Upper Village, our alpine retreat has just unveiled a new chapter of modern mountain luxury following recent renovations. Each of our spacious rooms and suites features a cozy fireplace, and nearly all include private balconies with breathtaking views - blending refined comfort with the natural beauty of British Columbia. Our culinary destinations offer equally distinctive experiences. Braidwood Tavern captures the spirit of après with playful craft cocktails and intimate seafood-inspired dinners in a warm, welcoming setting. SIDECUT Steakhouse, Whistler's most premium dining destination, is celebrated for its rare cuts like olive-fed wagyu, decadent seafood towers, and elevated tasting experiences that showcase the best of land and sea. Whether you’re delivering heartfelt service or curating unforgettable stays, you’ll be part of a passionate team at a property that continues to set the standard in luxury mountain hospitality.

About the role

Join our dynamic, diverse team at Four Seasons Resort & Residences Whistler as the Full-Time Pool Supervisor.

Our work environment pairs a strong commitment to excellent service and authentic experiences with an emphasis on creativity and innovation. We are looking for someone with excitement and dedication in serving our guests. Satisfying our guests depends on the united efforts of many,we are most effective when we work together cooperatively, respecting each other's contribution and importance.

What you will do

• Be able to execute the tasks of a Pool Attendant, Server and/or Bartender as needed
• Follow upon service procedures
• Supervise the consistency of quality and efficiency of food and service
• Work closely with Engineering to maintain proper water quality and mechanical operation of the swimming and whirl pools
• Order supplies and amenities to ensure the Poolside par level allow for smooth operation
• Coordinate personal training with outside contractors to guarantee a high level of service and adequate availability
• Maintain the Poolside as a safe environment and in accordance with all health department regulations
• Oversee the cleanliness of the fitness area, pool deck, patio terrace and bartenders' cabana area and coordinate special requirements with Housekeeping, Laundry, Stewarding and Engineering
• Respond properly in any hotel emergency or safety situationPerform other tasks or projects as assigned by hotel management and staff
• Maintain a friendly but unobtrusive manner with all guests
• Utilize all computer systems relevant to the departments
• Participate in regular staff meetings to keep employees informed of hotel policies and changes as well as ways to increase sales and service
• Maintain a log (Lotus Notes) with important information to be passed onto management
• Ensure all equipment is kept in perfect working condition and reports any deficiencies to the proper department

What you bring

• Leadership experience
• Experience skiing or snowboarding
• Retail or customer service experience
• Must hold a clean BC Driver’s license.
• Prior food and beverage experience.
• A current Serving ItRight Certificate.
• Certification in CPR
• Must have excellent verbal and written skills.
• Ability to work in Canada

What we offer:

• Hourly wage: $27.45 to $29.10 per hour
• Extended Health Coverage (dental, vision, life insurance, RMT, prescription drugs,etc) after probationary period
• Access to affordable shared staff housing
• Employee theme recognition days and events- Employee of the month, Years of service celebrations, birthday events,etc
• Complimentary meal per shift in our employee dining room
• Retirement plan with employer contribution
• Paid time off; vacation days and additional floating holidays per year
• Excellent training and development program
• Discovery Nights at Four Seasons worldwide.

Schedule & Hours:

As our hotel is open 24/7,365 days a year, we expect our Pool Supervisor to be flexible in working mornings, evenings, weekends, and holidays.

Learn more about whatitslike to work for Four Seasons:

http://jobs.fourseasons.com

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

Learn more about Four Seasons Whistler onSocial Media:

Instagram: @FSWhistler

Twitter: @FSWhistler

Facebook: https://www.facebook.com/FourSeasonsResortWhistler/

*Our organization is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected under provincial or federal laws.