Housekeeping Office Supervisor

Four Seasons Hotels and Resorts; Whistler; On-site; CAD 60,000 - 72,000; Full time

Benefits offered by this job

Winter Leisure Pass

Medical benefits

Dental and Sick leave

Retirement benefits

Employee Travel Program

Training and development

Complimentary meals

Job summary

Four Seasons Resort and Residences Whistler is seeking a Housekeeping Office Supervisor to coordinate daily housekeeping operations and support a flawless guest experience. The role manages room assignments, reporting, and collaboration with housekeeping, engineering, and front office, with a focus on accuracy, timeliness, and exceptional service.

Candidates should have 2+ years luxury hotel experience, Opera PMS and HotSOS knowledge, and strong English communication; the position offers

Qualifications

• Two+ years experience working in luxury hotel housekeeping.
• Experience with Opera PMS and HotSOS is an asset.
• Exceptional communication skills, with fluency in spoken and written English.

Responsibilities

• Open the department in the morning shift and print all needed reports.
• Create daily work assignments for Room Attendants and Turndown Attendants and distribute to staff.
• Ensure guest room setups and requests are highlighted on assignments.
• Update daily briefings for Morning and Evening Housekeeping.
• Monitor stayover and arrival rooms to ensure cleaning and inspection by 4 pm.
• Coordinate with Housekeeping, Engineering and Front Office to prep rooms for arrival.

Skills

Communication

Organization

Attention to detail

Tools

Opera PMS

HotSOS

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Join the award-winning team at Four Seasons Resort and Residences Whistler, honored as the #1 Resort in Canada by Condé Nast Traveler and recipient of Two MICHELIN Keys – a prestigious recognition of exceptional hospitality. We are also proud to be home to Canada’s Best Resort Spa 2024 (World Spa Awards), a reflection of our dedication to thoughtful, elevated guest experiences. At Four Seasons Whistler, we turn moments into memories – not only for our guests, but for our employees too. Grounded in our core values of teamwork, service excellence, and integrity, we foster a culture where thoughtful service and genuine connection create unforgettable experiences every day. Nestled at the base of Blackcomb mountain and steps away from the Upper Village, our alpine retreat has just unveiled a new chapter of modern mountain luxury following recent renovations. Each of our spacious rooms and suites features a cozy fireplace, and nearly all include private balconies with breathtaking views – blending refined comfort with the natural beauty of British Columbia. Our culinary destinations offer equally distinctive experiences. Braidwood Tavern captures the spirit of après with playful craft cocktails and intimate seafood-inspired dinners in a warm, welcoming setting. SIDECUT Steakhouse, Whistler’s most premium dining destination, is celebrated for its rare cuts like olive-fed wagyu, decadent seafood towers, and elevated tasting experiences that showcase the best of land and sea. Whether you’re delivering heartfelt service or curating unforgettable stays, you’ll be part of a passionate team at a property that continues to set the standard in luxury mountain hospitality.

We are seeking a Housekeeping Office Supervisor who will be ahospitality professionaltocoordinate Housekeeping daily operations. The ideal candidate will have a passion for flawless, anticipatory service andattention todetails.

At Four Seasons Resort and Residence Whistler,the HousekeepingOffice Supervisorassigns rooms to Room Attendants and supports the overall day-to-day efficiency of the Housekeeping Operation.

Whatyou willdo:

• Open the department in the morning shift, print all needed reports.

• Create daily work assignments for Room Attendant and Turndown Attendant in designated computer systems. Issues the daily work assignments to Lobby Attendants,Housemenand Supervisors.

• Ensure special set ups inguestrooms,guest requests,groupand event movement are highlighted on assignments.

• Updatedailythe PowerPoint briefingslideshowsfor the Morning and Evening Housekeeping briefings.

• Monitor status of stayover rooms and arrival rooms and move rooms around in Room Attendant assignments to ensure all rooms are cleaned and inspected by 4 pm.

• Monitor Housekeeping staffing for all positions for the next day andinformstheHousekeepingmanagement of any over or understaffing according to labor standards.

• Provide prompt dispatching services and comprehensive administrative support to ensure seamless and efficient housekeeping operationsin accordance withFour Seasons standards.

• Expedite guest requests as quickly as possible and notifyHousekeepingleadership if any guest service is delayed or hampered.

• Utilize andmaintainthe property management system, accurately logging service requests, updating room status, closing work orders, and generating necessary reports.

• Monitors daily assignments toassurethat productivity and quality standards are being met, staffisbeingsupportedand guest needs are being met.

• Assign rush rooms and rooms previously marked “Do Not Disturb” to Room Attendantsin a timely manner, ensuring prompt service recovery.

• Regularly coordinate with Housekeeping, Engineering, and Front Office to ensure vacant, queue, and rush rooms are prepared for arrival, communicating real-time status updates to support a smooth check-in experience.

• Maintain organized, legible, and up to date departmental records, forms, logs, and team packetsin accordance withFour Seasons standards, ensuring sufficient supplies are available for the month.

• Maintainaccuraterecords of attendance for all housekeeping team members.

• Monitor and manage the issuance and return of phones, panic alarms, and other departmental equipment, ensuring adherence to security procedures. Any missing equipment must be reported to most senior Housekeeping Manager on dutyandthe Security Departmentimmediately.

• Maintain the housekeeping office in a clean, orderly, and professional conditionat all times.

• Report and respond promptly to any safety, security, or maintenance concerns, including ResidenceClubemergencies, ensuring swift andappropriate actionto protect guests and team members.

• Assistmanagement with special projects and other administrative assignments as directed.

• Conduct shiftbriefings andmeetings to keep employees informed of hotelpolicies and changesand ways to increase guest satisfaction and service standards.

What you bring:

• Two+ year experience working in luxury hotel housekeeping is considered an asset

• Previousexperience with Opera PMS andHotSoSis an asset

• Exceptional communication skills, with fluency in spoken and written English

• Strong organization skills and an eye for attention to detail

• aValid work authorization for Canada

Whatweoffer:

• $32.00 per hour

• Winter Leisure Pass; ski pass or leisure benefit

• Medical, Dental and Sick leave coverage

• Retirement Benefits

• Employee Travel Program; complimentary and reduced rates at other Four Season

• Excellent Training and Development opportunities

• Complimentary meal per shift in our employee dining room

• Employee Recognition Programs

• Dry Cleaning Services

Schedule & Hours:

As our hotel is open 24/7,365 daysa year, we expect our Front Office Manager to be flexible in working mornings, evenings, weekends, and holidays.

Please note that due to thelarge numberof responses we receive, only candidates being considered for the above position will be contacted for an interview.

Learn more about whatit’slike to work for Four Seasons:

http://fourseasons.com/careers

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.youtube.com/watch?v=lzq78MIkT2s&t=3s

Learn more about Four Seasons Whistler onSocial Media:

Instagram: @FSWhistler

Twitter: @FSWhistler

Facebook: https://www.facebook.com/FourSeasonsResortWhistler/

We look forward to receiving your application!

*Our organization is anequal-opportunityemployer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminateon the basis ofgender, ethnicity, religion, sexual orientation, age,disabilityor any other basis protected under provincial or federal laws.