Policy & Program Analyst-C1441

City of London; Ontario; Hybrid; CAD 60,000 - 88,000; Full time

Job summary

Join a vibrant municipality dedicated to creating lasting systemic change. This role focuses on policy development, documentation, and training within a collaborative environment. You will engage with various stakeholders to produce clear, concise reports and educational materials that enhance community engagement. The position offers a unique opportunity to contribute to the growth and development of London, Ontario, while enjoying a hybrid work arrangement and a supportive workplace culture. If you are passionate about making a difference and possess strong communication and organizational skills, this is the perfect opportunity for you.

Qualifications

• 5 years of related experience in policy development and documentation.
• Advanced knowledge of Microsoft Office applications and technical writing.

Responsibilities

• Facilitates policy development and conducts research for effective documentation.
• Generates clear reports and training materials for staff and industry.

Skills

Microsoft Word

Microsoft Excel

Technical Writing

Communication Skills

Organizational Skills

Presentation Skills

Team Collaboration

Education

4 year degree in Engineering, Computer Science, or related field

Certificate in Technical Writing

Tools

Visio

Adobe Acrobat

Captivate

Smartboard Tools

Job description

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London, Ontario is a growing and vibrant city. Our municipality is home to almost 500,000 residents, and welcomes all to live, work and play. Our employees take pride in working for a well-run city that offers exceptional amenities, services and programs for our residents. Londoners love our urban trails, outdoor parks and events, recreation programs and our thriving arts, music and culture scene!

The City of London has implemented the Anti-Racism and Anti-Oppression (ARAO) division with the mandate to create and sustain action-focused, positive, and lasting systemic change in the City of London so that race or membership in an equity-denied group does not predict one’s access to opportunities or ability to engage whole heartedly in the London community. To learn more about The City of London’s commitment to Anti-Racism and Anti-Oppression, visit the ARAO website .

Reports to and acts under the direction of the Coordinator, Amanda and Manager, Business Services. Works closely with Service Area managers in developing and documenting policy initiatives across a wide range of practices through needs assessment, document writing and editing and information design to produce content that is clear, succinct, relevant and accessible serving staff across the corporation, as well as the land development industry. Undertakes the compilation, maintenance and application of data into create concise, practical reports for staff, industry and political use. Develops and assists in the presentation of training and communications materials designed to educate both staff and industry on new policy developments and internal practices.

Work Performed:

• Undertakes studies on the processes and techniques required to manage the processing of applications through engagement of key players from across the industry within and external to the City, including Planners, Engineers, Consultants, External Agencies and Landowners..
• Facilitates policy development sessions/interviews with a variety of subject matter experts to assess needs and accurately interpret complex technical and political content for policy development.
• Recommends adaptation or modification to practices and procedures related to the compliance stage of development for both site plan and subdivisions.
• Conducts research, benchmarking and consultation with other Municipalities to support policy development
• Writes and edits policy documentation by compiling and condensing information from a variety of sources to produce end-user documents that are easy to understand and maintain.
• Applies understanding of planning, engineering and municipal policy to analyze growth management and development approval indicators, statistics and needs and responds to a variety of information and data requests.
• Generates reports with supporting graphic representations that are clear and easily maintained for currency to support strategic growth management discussions, monitoring approvals for Development Services and for presentation to Council.
• Functionally supervises other divisional staff in the collection, analysis and maintenance of data to support the work of Development and Compliance Services’ strategies and implementing policies.
• Develops, monitors and maintains process maps related to development approvals in order to assess efficiency of development approvals, track status of files and ensure timely and accurate data entry by system users.
• Prepares training materials, including manuals, quick reference guides, presentations and training facilitator guides as necessary to support new or updated policies and practices.
• Facilitates training sessions to both City Staff and Industry Representatives.
• Assists Development and Compliance Services through research, compilation of background information and preparation of supporting materials and correspondence.
• Formats documents, communications and educational materials into professional, visually appealing publications.
• Prepares communications in the form of newsletters, emails and web-postings to keep both staff and industry up to date with policy developments.
• Develops and maintains knowledge of relevant provincial acts and regulations
• Prepares presentations and reports for use at Committee.
• Performs other related duties as assigned.

Qualifications:

• Completion of a 4 year degree (Honours equivalent) in engineering, computer science, information technology, geography, urban planning or equivalent.
• Certificate in Technical Writing considered an added asset.

Experience:

5 years of related experience.

Specialized Training & Licenses:

Skills and abilities in the following areas are necessary:

• Demonstrated advanced knowledge of Microsoft Word (ie. macros, styles, indexing,etc.) and Excel (macros functions, complex formulas, aesthetic layouts and charts) with high typing speed.
• Experience with or ability to quickly learn other information processing software such as Visio, Adobe Acrobat and Captivate, and Smartboard tools and software.
• Ability to communicate exceptionally through written and oral forms.
• Excellent communication, organization and presentation skills.
• Excellent comprehension of municipal and provincial policy forms and practices including policy, by-laws, Acts and Regulations.
• Strong team player capable of managing multiple assignments.

Compensation & Other Information:

$60,408 - $87,775 (Level 14)

This posting is for 1 permanent full-time position.

Current hours of Work: Monday - Friday from 8:30 a.m. to 4:30 p.m.

Work Arrangement: Hybird. Subject to change in accordance with business requirements.

These hours of work are subject to change in accordance with the Collective Agreement and may include evening hours and Saturdays.

NOTE : Applicants may be required to complete a job related test.

Police Record Check:

As an inclusive employer, we are committed to providing a fully accessible recruitment process. Please contact us at any time during the recruitment process and let us know what accessible supports you may need.

Phone: [phone], TTY: 519-661-4889, Email: [e-mail].