Viewer Experience Advocate

The Walt Disney Company; Canada; Remote; CAD 60,000 - 80,000; Part time

Job summary

Ein innovatives Unternehmen sucht einen Viewer Experience Advocate, der außergewöhnlichen Support bietet und technische Probleme löst. In dieser flexiblen Teilzeitrolle arbeiten Sie remote und tragen zur Verbesserung der Zuschauererfahrung bei. Sie werden Teil eines dynamischen Teams, das sich leidenschaftlich für den Kundenservice einsetzt und die Marke Disney repräsentiert. Wenn Sie über hervorragende Kommunikationsfähigkeiten verfügen und in einem spannenden, sich ständig weiterentwickelnden Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Vorherige Erfahrung im Kundenservice ist erforderlich.
• Ausgezeichnete Kommunikationsfähigkeiten sind ein Muss.
• Kenntnisse über digitale Streaming-Dienste sind von Vorteil.

Responsibilities

• Bearbeitung von Support-Anfragen über verschiedene Kanäle.
• Engagement mit Fans und Zuschauern durch Interaktionen.
• Dokumentation von Kontakten zur Verbesserung des Supports.

Skills

Kundenservice-Erfahrung

Verbal- und schriftliche Kommunikationsfähigkeiten

Starke Tipp-, Telefon- und Computer-Navigationsfähigkeiten

Kenntnisse über Webbrowser und digitale Streaming-Dienste

Flexibilität und Multitasking-Fähigkeit

Aufmerksamkeit für Details

Fließendes Englisch

Education

High School Diplom oder gleichwertig

Tools

Microsoft Office

G-Suite

Salesforce

Zendesk

Job description

Viewer Experience Advocate

Apply Now | Apply Later

Job ID: 10121200

Location: Remote, Canada

Business: Disney Direct to Consumer

Date posted: 5月 08, 2025

This role is considered remote, meaning the employee will work remotely on an ongoing basis without a designated Company workspace.

Job Summary:

This position is based in Canada, and applicants must reside within the country.

This is a part-time role, requiring 20-29 hours per week, with preferred schedules starting between 1pm-8pm PST and ending between 9pm-12am PST. Priority work days are Friday and Saturday (high), Wednesday, Thursday, and Sunday (medium), and Monday and Tuesday (low).

About the Team:

The Viewer Experience (VX) team is part of Disney Entertainment, responsible for support experiences across brands like Disney+, Hulu, ESPN+, Movies Anywhere, ABC, and more. As a Viewer Experience Advocate, you will provide exceptional support, resolve issues, assist with technical troubleshooting, and manage accounts and subscriptions, creating meaningful connections with viewers.

Work Environment:

This position reports to a Toronto, Ontario location. It is part-time, with flexible hours, open 365 days a year, including holidays, with 24-hour support. The role is temporary/recurring with a contract end date.

Applicants must have access to a reliable internet connection and a dedicated, safe, quiet workspace. The position requires staying in one place during shifts, except for scheduled breaks. Applicants must reside in British Columbia, Alberta, Manitoba, Ontario, New Brunswick, or Nova Scotia.

Responsibilities:

• Handle support contacts via phone, chat, email, and social media.
• Engage with fans and viewers through scripted and unscripted interactions.
• Assess needs, recommend solutions, and resolve issues, especially technical ones.
• Document contacts to improve support and reduce friction.
• Escalate issues or opportunities appropriately.
• Create an entertaining, energetic, storytelling environment.
• Maintain respect and positivity in all interactions.
• Uphold Disney brand standards and company policies.
• Assist with special projects as needed.

Qualifications:

• Previous customer service experience.
• Excellent verbal and written communication skills, with proper grammar and spelling.
• Strong typing, phone, and computer navigation skills.
• Knowledge of web browsers, email, messaging platforms, and digital streaming services.
• Ability to receive feedback and adapt.
• Positive attitude, flexibility, and multitasking ability.
• Attention to detail and strong time management.
• Accountability and ownership of issues.
• Ability to work flexible hours, including weekends, evenings, and holidays.
• Fluency in English.

Preferred Qualifications:

• Call center experience.
• Basic internet troubleshooting skills.
• Experience with Microsoft Office, G-Suite, and customer service platforms like Salesforce or Zendesk.

Requirements:

• High school diploma or equivalent.
• Ability to pass a background check.

About Disney:

The Walt Disney Company is a leading global entertainment enterprise, operating in media networks, parks and resorts, studio entertainment, consumer products, and interactive media. We foster a diverse, inclusive culture that values ideas from all employees and provides accommodations upon request for applicants with disabilities.

This role offers a pay rate of C$17 to C$28 per hour, depending on region, experience, and skills, with potential benefits based on the position.

Additional Information:

Part of Disney’s Direct to Consumer team, overseeing Hulu and Disney+ streaming services, helping bring Disney’s storytelling to audiences worldwide.