PMO - Sales Operations Coordinator

CCM Hockey; Montreal (administrative region); On-site; CAD 50,000 - 70,000; Full time

Benefits offered by this job

Performance-based bonus program

Full range of group insurance benefits

3 weeks of vacation per year

Discounted prices on CCM products

Free gym at the head office

Job summary

CCM Hockey is looking for a Sales Operations Coordinator in Montreal to support the North American sales team. This role involves sales reporting, field communications, and various operational tasks to enhance efficiency across retail and team channels.

A successful candidate will be highly organized, possess strong analytical skills, and be comfortable managing multiple priorities in a collaborative environment. Benefits include competitive salaries, group insurance, and more.

Qualifications

• 1–3 years of experience in sales operations or related environment.
• Experience or interest in the sporting goods industry is considered an asset.
• Bilingualism (English/French) is considered an asset.

Responsibilities

• Build and distribute recurring sales reports across business channels.
• Coordinate the distribution of sales programs and product information.
• Manage the Sales Operations inbox for sales rep inquiries.

Skills

Strong written and verbal communication skills

Highly organized

Analytical mindset

Intermediate to advanced Excel skills

Education

College diploma in Business Administration, Commerce, or a related field

Tools

Power BI

ERP or order management systems

Job description

Sales Operations Coordinator role supporting CCM’s North American sales team. Working closely with the Sales Operations & Pricing Analyst and Manager, this position is responsible for sales reporting, field communications, and seasonal setup activities that help drive operational efficiency across retail and team business channels.

This fast‑paced, highly collaborative role requires strong organization, attention to detail, and the ability to manage multiple priorities throughout the season, helping the sales team stay focused on supporting customers and growing the business.

Reporting & Analytics

• Build and distribute recurring sales reports across retail and team business channels, highlighting performance by category, channel, and product segment
• Support the development and maintenance of reporting tools and dashboards
• Track sell‑through trends, booking pace, and order fill rates to help identify business risks and opportunities
• Monitor MAP compliance and elevate violations as required

Seasonal Setup & Sales Execution

• Support seasonal setup activities including quote forms, sample order consolidation, and account‑level reporting
• Coordinate the distribution of sales programs, product information, pricelists, and booking deadlines to the North American sales team
• Maintain customer profiling across S1, S2, and Team programs using internal profiling tools

Field Support & Operations

• Manage the Sales Operations inbox and act as a key point of contact for sales rep inquiries
• Support claims‑related processes by coordinating with Sales, Customer Service, and Finance teams
• Maintain and improve reporting templates and sales collateral based on business needs and field feedback
• Contribute to ongoing operational improvement initiatives and ad hoc projects
• Look for opportunities to improve processes and create efficiencies within day‑to‑day operations

Requirements

Education & Experience

• College diploma in Business Administration, Commerce, or a related field
• 1–3 years of experience in sales operations, wholesale, consumer goods, or a related environment
• Experience or interest in the sporting goods industry is considered an asset

Technical Skills

• Intermediate to advanced Excel skills, including pivot tables, lookups, and data formatting
• Experience with Power BI or similar reporting tools is considered an asset
• Familiarity with ERP or order management systems is an advantage
• Comfortable working with large datasets while maintaining high accuracy

Core Competencies

• Strong written and verbal communication skills; bilingualism (English/French) is considered an asset
• Highly organized with strong attention to detail
• Ability to manage multiple priorities in a fast‑paced environment
• Self‑motivated with a strong sense of ownership and follow‑through
• Collaborative team player with strong cross‑functional communication skills
• Analytical mindset with a focus on continuous improvement

Benefits

• Competitive salaries, including a performance‑based bonus program
• Full range of group insurance benefits (medical, dental, vision, life, etc.) from Day 1
• Group retirement pension plan with employer matching (up to 5% of base salary)
• 3 weeks of vacation per year prorated as of your start date
• Discounted prices on CCM products
• Free gym at the head office
• Fun social events throughout the year

Please note that the benefits may vary depending on the location and the position. All unionized employees are governed by the collective agreement.