Players Club Representative - Players Club

064 Hard Rock Ottawa Employee Services; Ottawa; On-site; CAD 24,000 - 34,000; Part time

Job summary

Hard Rock Ottawa Hotel & Casino in Ottawa, Ontario is seeking a Players Club Representative to manage the loyalty program, enroll new members, explain benefits, and deliver outstanding guest service on the casino floor.

You will emboss and issue rewards cards, enter player data accurately into SG-CMP, assist with redemptions and promotions, greet guests at events, and liaise with management to address guest needs.

Qualifications

• High School Diploma or equivalent required.
• Some demonstrated guest service experience/training or an equivalent combination of education and/orexperience.
• Ability to work flexible schedules, including nights, weekends and holidays asrequired.
• Must be able to communicate effectively in English and obtain registration as a Category 2 Gaming Assistant with the Alcohol and Gaming Commission ofOntario.

Responsibilities

• Enroll guests in the loyalty program and issue rewards cards.
• Enter player data accurately and support promotions and redemptions.
• Greet guests on the gaming floor and assist with questions and requests.
• Act as liaison between guests and management and handle concerns.
• Maintain confidentiality of information and keep the workspace organized.

Skills

Guest service

English communication

Flexible scheduling

Education

High School Diploma or equivalent

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

Company: Hard Rock Ottawa Hotel & Casino Location: Ottawa, Ontario Job Type: Part Time Permanent Is this a current vacancy? Yes, this is an existing open position. Compensation: CAD $ 21.11/hr.

OVERVIEW

The Players Club Representative serves as the primary point of contact for casino guests regarding the casino's loyalty and rewards program. This role is responsible for enrolling new members, maintaining accurate player account information, explaining membership benefits, and delivering exceptional customer service to enhance the guest experience. The Players Club Representative actively promotes the Players Club program by educating guests on available rewards, promotions, events, and special offers. They assist members with redeeming points, resolving account inquiries, issuing player cards, and troubleshooting membership-related concerns. The role also involves cultivating positive relationships with guests, encouraging program participation, and supporting player retention initiatives.

RESPONSIBILITIES

Enrolling guests into the loyalty program, embossing and issuing rewards cards, transporting supplies, forms and assisting guests with questions, redemptions and special requests. Accurately enters player data into SG-CMP Well versed and knowledgeable of Rock Star Rewards loyalty program and property promotions Maintains a clean, safe and organized work environment Meet and greet guests on the gaming floor as well as at special events and at promotions. Will assist with promotions, player development and redemptions as applicable. Act as liaison between guest(s) and management as relates to needs of guest(s) complaints and concerns. Maintain confidentiality of information. Monitors and has working knowledge of promotional and enrollment kiosks Guest services where directed to provide amplified service. Represent casino at off property promotional events as needed Checking and retrieving guest’s coats and personal items Stock and re-stock the area to ensure an adequate inventory of all goods Perform cash and/or credit transactions with guests Other duties as required. Lives the brand

QUALIFICATIONS/EXPIERENCE/EDUCATION

High School Diploma or equivalent required. Somedemonstratedguest service experience/trainingrequiredor an equivalent combination of education and/orexperience. Ability to work flexible schedules, including nights, weekends and holidays asrequired. Must be able to communicate effectively with guests in English, specific to position duties andresponsibilities. The ability to obtain registration as a Category 2 Gaming Assistant with the Alcohol and Gaming Commission ofOntario.

PHYSICAL DEMANDS

Ability to stand and sit for extended periods of time. Ability to walk distances. The employee must frequently lift/push/pull and/or move up to 50 pounds.

WORKING CONDITIONS

Duties and responsibilities are typically performed in a highly regulated and controlled environment, but there will be times where you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.

CLOSING

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at [e-mail] if you require accommodation at any time throughout the hire process.

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high‑stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number‑one job is to bring fun and excitement to our team members and our guests!