Platform Engineering Lead: Reliability & Growth

IMDEX

Calgary

On-site

CAD 140,000 - 200,000

Full time

14 days+

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Job summary

IMDEX is seeking a Platform Development Lead to provide technical leadership across our platform engineering function while owning production reliability and quality for our SaaS product. The role leads a cross-functional team of DevOps, data engineering/architecture, and QA automation, driving improvements in reliability, reducing production issues, and enhancing platform quality.

You will own production monitoring, incident management, RCA, and metrics, align with Product and Customer Success,

Qualifications

Bachelor's degree in Computer Science, Engineering, or related field.
5+ years in DevOps, platform engineering, SRE, or software engineering.
5+ years in technical leadership or people management roles.
Strong experience with CI/CD pipelines, cloud platforms (Azure, AWS, or GCP).
Experience owning production reliability, incident response, and system improvements.
Strong communication skills across technical and non-technical stakeholders.
Experience working in SaaS product environments.

Responsibilities

Lead and develop a cross-functional platform team (DevOps, Data Engineering/Architecture, QA Automation).
Set clear objectives, conduct regular 1:1s, and support professional development.
Build a high-trust, collaborative team culture aligned with enabling team principles.
Manage team capacity, prioritization, and delivery of platform initiatives.
Support hiring and onboarding as the team scales.
Own production monitoring, observability, alerting, and tooling strategy.
Lead bug triage, RCA, and systemic improvements.
Define and report reliability metrics (MTTR, defect rates, etc.).
Improve incident intake, prioritization, and communication.
Act as the primary technical contact for production issues.
Coordinate with engineering teams to resolve production issues.
Oversee CI/CD pipelines, cloud infrastructure, monitoring, and data platforms; deliver scalable self-service capabilities.
Define and uphold engineering standards (security, testing, observability, deployment).
Evaluate build vs buy decisions and manage vendor relationships.
Partner with engineering teams to shape the platform roadmap.
Lead QA automation strategy and integration into CI/CD pipelines.
Promote shift-left quality and use production data to improve tests.