Planning and Support Coordinator, Programs and Leadership-NC412

City of London; London; On-site; CAD 28,000 - 34,000; Part time

Benefits offered by this job

Mileage reimbursement

Job summary

City of London is seeking a casual Planning and Support Coordinator in Recreation and Culture to assist with administrative and logistical coordination of city programs. The role requires strong customer service, organizational skills, and collaboration with instructors and staff across sites.

Responsibilities include program delivery support, scheduling, reporting, and materials development. Requires HIGH FIVE/QUEST, First Aid, PVSC, and a valid license.

Qualifications

• Minimum three years' experience in a recreation programming setting.
• Experience with diverse populations including children, youth, adults and seniors.
• Inclusion techniques and practices.
• HIGH FIVE Certification and QUEST Certification required prior to start.
• Standard or Intermediate First Aid Certificate required prior to start.
• Vulnerable Sector Check (PVSC) required prior to start.
• Valid driver's license and access to a vehicle.

Responsibilities

• Visit program sites across the city to check in with instructors.
• Coordinate with Supervisor to promote teamwork and safety.
• Assist in the delivery of recreation programs.
• Develop program plans for activities and events.
• Organize, purchase, monitor and maintain supplies.
• Prepare reports on registration, attendance, safety checks, evaluations and expenses.
• Create promotional materials for programs.
• Support program volunteers in programming or logistics.

Skills

Interpersonal skills

Customer service

Problem solving

Communication skills

Coaching

Teamwork

Flexibility

Travel willingness

Bilingual

Education

HIGH FIVE Certification

QUEST Certification

First Aid Certificate

PVSC / Vulnerable Sector Check

Tools

Microsoft Office

Publisher

Excel

Word

Xplor

Registration software

Job description

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London, Ontario is a growing and vibrant city. Our municipality is home to almost 500,000 residents, and welcomes all to live, work and play. Our employees take pride in working for a well-run city that offers exceptional amenities, services and programs for our residents. Londoners love our urban trails, outdoor parks and events, recreation programs and our thriving arts, music and culture scene!

The City of London has implemented the Anti-Racism and Anti-Oppression (ARAO) division with the mandate to create and sustain action-focused, positive, and lasting systemic change in the City of London so that race or membership in an equity-denied group does not predict one’s access to opportunities or ability to engage whole heartedly in the London community. To learn more about The City of London’s commitment to Anti-Racism and Anti-Oppression, visit the ARAO website.

Title: Planning and Support Coordinator, Programs and Leadership-NC412

Job Close Date: Oct 25, 2026

File Number: 4071

Employee Group: Casual

Service Area: Neighbourhood and Community-Wide Services

Division: Recreation and Culture

Job Type: Casual

# of Openings: 1

Summary:

Recreation and sport programs provide Londoners the opportunity to participate in a variety of arts, crafts, and physical activities with a focus on access to recreation.

Role:

Reporting to a Supervisor, Recreation Services the Planning and Support Coordinator, Programs and Leadership is responsible of assisting with administrative and logistical coordination of programs offered by the city of London. This casual position works as part of a team in a public facing fast paced environment ensuring programs are run efficiently to meet the needs of the participants while providing excellent customer service to City of London patrons and volunteers.

Job Responsibilities

• Visit programming sites across the city to check in with program instructors.


• Act as a liaison between front line staff and Supervisor to promote teamwork and clear lines of communication and to ensure health and safety requirements are met and reported in a timely manner.


• Assist Supervisor, Recreation Services in the delivery of recreation programs.


• Assist in the development of program plans for various activities and/or events.


• Model the HighFIVE principles and reflect these best practices within Programs and Leadership guidelines. Complete QUEST evaluations on programs as required.


• Assist with shift scheduling, coaching of staff and certification tracking.


• Facilitate and attend regular staff meetings as required.


• Assist in developing various training programs for front line staff.


• Support program volunteers with programming or logistical issues.


• Organize, purchase, monitor and maintain program supplies and inventory.


• Collect forms and prepare reports on a regular basis for registration, attendance, safety checks, accident reports, operational evaluations and program evaluations, program expenses and trips.


• Create and distribute program promotional materials for various programs


• Help ensure the care, safety and security of employees and participants.


• Demonstrate commitment to anti-racism, anti-oppression, and human rights through practices and interactions with community partners, employees and individuals and support programs and initiatives that reflect this commitment.


• Demonstrate commitment and adherence to Health and Safety legislation and programs; actively promote a culture of safety.


• Demonstrate excellent customer service skills and a positive and professional attitude when communicating with participants, parents, the public, and co-workers.


• Prepare and present at meetings and special events.


• Undertake special projects as required.

Qualifications:

• Minimum three years' experience in a recreation programming setting.


• Experience with the following populations: Child and Youth and/or Adult and older adults and healthy aging methods and/or Fitness & wellness experience for a variety of populations.


• Experience with inclusion techniques which may include inclusion knowledge and processes.


• HIGH FIVE® - Healthy Child Development Certification and QUEST Certification (prior to the start of the program for Child and Youth & Camps)


• Standard or Intermediate First Aid Certificate (prior to the start of the program)


• Vulnerable Sector Check (PVSC) (prior to the start of the program)


• Valid drivers' license and access to a vehicle is required.

Skills and Abilities:

• Demonstrate interpersonal and customer service skills.


• Demonstrated problem solving skills in a fast-paced public facing environment.


• Ability to demonstrate strong communication (verbal, written and oral), high energy, enthusiasm and continued positive attitude.


• Strong coaching and mentoring skills.


• Ability to work independently and as a member of a team.


• Ability to be flexible and travel throughout the City as required by Supervisor.


• Second language is an asset (please indicate on resume)


• Knowledge of Microsoft Office software including publisher, excel and word and Xplor. Recreation registration software (preferred).

Other Information:

One (1) casual position supporting Adult and Older Adult programming.
Wage range: $20–$25 per hour.
Anticipated start date: As soon as possible.
Anticipated hours: 24 hours per week, Monday–Thursday, 4:00-10:00 pm.
Travel between multiple program locations is required. Access to a reliable vehicle is required.
Mileage for work-related travel is reimbursed at $0.73 per kilometre.

As an inclusive employer, we are committed to providing a fully accessible recruitment process. Please contact us at any time during the recruitment process and let us know what accessible supports you may need.