Planificateur de projet - Services Clients / Project Planner - Customer Support

Airbus; Mirabel; Hybrid; CAD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking two Project Planners to enhance the performance of the A220 fleet. This role involves managing project schedules, collaborating with various business units, and ensuring customer satisfaction. The position offers a dynamic work environment that balances professional growth with a high quality of life in Mirabel, Quebec. With opportunities for personal development and a supportive team culture, this is an ideal chance for those passionate about project management and customer service. Join a forward-thinking team dedicated to excellence and innovation in the aerospace industry.

Benefits

Attractive salary

Annual bonus

Group insurance plan

Pension plan

Share purchase plan

On-site cafeterias

Highly competitive holiday policy

Employee Assistance Program

Discount Program

Access to e-learning courses

Qualifications

• 5+ years of experience in project management required.
• PMP certification is a strong asset.
• Experience with schedule management software is essential.

Responsibilities

• Manage schedules and ensure project objectives are met.
• Create strong links with Customer Services Business Units.
• Optimize project efficiency and resource allocation.

Skills

Project Management

Agile Methodologies

Communication Skills

Problem Solving

Time Management

Education

University Degree in Engineering

University Degree in Business Administration

University Degree in Project Management

Tools

MS Project

Planisware

Job description

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Do you have experience in project/program management, cross-functional projects and/or have you worked in the customer services environment and would you like to progress and develop new skills? Then this job is for you!

The A220 commercial aircraft Programme is looking for two (2) Project Planners - Customer Services to join our Fleet Efficiency team based in Mirabel (Québec, Canada), where you will work jointly with the rest of the A220 Program organization in the objective to improve the A220 fleet performance in service.

Reporting to the Head of Governance & Business Planning, you will contribute to the basic mission of the Fleet Efficiency team to ensure safe & economic operation of the Airbus A220 fleet in-service while continuously improving Customer satisfaction.

The team organization is established to promote cross-collaboration autonomously, supporting each other and learning collectively.

Your role as Project Planner - Customer Services will be to work on the project management of the resolution of the A220 fleet major issues; create and manage the schedules of the different projects impacting Customer Support activities.

Your working environment:

The A220 commercial aircraft Programme is headquartered in Mirabel, in the greater Montreal area, where the vibrant city of Montreal is just a stone’s throw away. Known for its peaceful and safe environment, the region offers a high quality of life for younger or experienced professionals and families, perfectly balancing career opportunities and outdoor activities that makes it a truly special place to call home.

How we care for you:

• Financial rewards: Attractive salary, annual bonus, group insurance plan, pension plan and share purchase plan.

• Work / Life Balance: A hybrid working policy (based on operational needs), on-site cafeterias and a highly competitive holiday policy.

• Wellbeing/Health: Employee Assistance Program (EAP), Discount Program, on-site Medical Service, access to a public shuttle service between Laval (Montmorency metro station) and Mirabel, and a carpooling application.

• Individual development: Great upskilling opportunities and development prospects with unlimited access to +10.000 e-learning courses to develop your employability, certifications, accelerated development programmes, national and international mobility.

Your challenges:

• Implement and follow schedule processes in order to ensure the Customer Support project’s objectives are successfully achieved;

• Create a strong link with the A220 Customer Services Business Units to gain an in-depth understanding of critical business requirements;

• Assist the Program Support team in project management of the In-Service issues in particular the coordination of the internal and external activities between the different A220 Customer Services Business Units;

• Manage projects under your supervision based on the best project management practices (including LBIP) especially by putting in place the required planning and by doing its follow-up while managing interdependencies in your project and with the others;

• Be responsible for utilizing project management software tools (Planisware) and techniques to create, maintain/update, and control the Project schedules;

• Monitor project progress, update schedules as needed, and communicate with stakeholders to ensure projects stay on track;

• Provide project schedule control by assisting the project team to manage changes to the project schedule which includes baseline change control;

• Implement the required dashboard to follow project deliverables progression and any other related indicator;

• Plan the right resources at the right moment of the project while taking into account the operational reality of deliveries;

• Optimize project efficiency, resource allocation, and overall project success;

• Implement the cost follow-up required for the projects under your management and ensure its maintaining;

• Collaborate to financial exercises and to make the necessary follow-ups.

Your boarding pass:

• You hold a university degree in Engineering, Business administration, Project management or the equivalent;

• You have at least 5 years of experience in a project management environment;

• You demonstrate strong project management skills, including agile approach;

• You hold a PMP certification (an asset);

• You have experience with schedule management software such as MS project / Planisware (or equivalent Gantt chart);

• You are comfortable to evolve in an environment where the priorities are changing rapidly;

• You have a high level of commitment and sense of responsibilities while having the desire to share knowledge in project management;

• You are a person concerned by the quality of the deliverables of the project;

• You have a high level of autonomy, good time management and can manage multiple priorities at the same time;

• You have good communication skills with an open-minded and proactive attitude;

• You have critical mindset able to defend your point of view when necessary;

• You are open minded, promote teamwork and act with leadership;

• You are customer focused and behave with integrity at all times with no compromise;

• You are dynamic, demonstrate innovation, commitment and perseverance;

• You have experience at Airbus and/or on the A220 and/or in Customer Services (strong asset).

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Not a 100% match? No worries! Airbus supports your personal growth with customized development solutions.

Take your career to a new level and apply online now!

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