Pharmacy Operations Manager

Medisystem Pharmacy Limited; London; On-site; CAD 90,000 - 125,000; Full time

Job summary

Join a leading company in healthcare as a Pharmacy Operations Manager, responsible for ensuring effective team leadership and regulatory compliance. This role offers competitive pay, full benefits, and an opportunity to impact patient care positively through operational excellence.

Qualifications

• 5+ years management experience within operations.
• Strong leadership skills to manage diverse teams.
• Ability to work in a fast-paced, regulated environment.

Responsibilities

• Lead and motivate the pharmacy team to achieve performance goals.
• Ensure compliance with provincial and federal regulations.
• Manage daily operations and oversee pharmacy practices.

Skills

Leadership

Interpersonal skills

Customer service

Team management

Job description

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Referred applicants should not apply directly to this role.

All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

At MediSystem Pharmacy, you can use your skills to do meaningful work that has a real impact, in an environment that promotes learning, growth and opportunity. Whether it's your first job or you're ready for a new challenge, MediSystem Pharmacy can turn your potential into performance that is recognized and rewarded. We offer competitive pay, full benefits, and a work-life balance.

Why this role is important?

What you'll do :

• Lead and motivate the team to achieve aggressive operational / performance goals for the site and develop organizational talent.
• Provide effective leadership around managing and implementing change and consistently meet or exceed performance objectives.
• Improve workforce utilization within existing departments and processes. Schedule stability that allows for maximum return on efficiencies.
• Ability to delegate responsibility and create a culture of teamwork, to promote continuous improvement and open communication where all employees become more engaged to better the entire organization
• Positively communicates business processes, vision and strategy to all employees and is seen and acts as a leader locally
• Assess team and colleague capabilities and provide / aid in coaching to create a culture of continuous process and performance development
• Align operational performance goals for the site and conduct regular staff meetings to address concerns
• Conduct three-month and annual performance appraisals and wage reviews in consultation with the Human Resources department.
• Engage in proactive recruitment efforts based on current and foreseeable staffing requirements and ensure proper orientation and training is provided for new hires.
• Work with Human Resources to administer work policies and procedures, including attendance, breaks, vacations, incident reports, conflicts, sick leave, and leaves of absence.
• Ensure staff understand and adhere to company policies and, if necessary, take appropriate action for any violations.
• Ensure staff present a professional image and provide friendly customer service to foster relationship building
• Overall accountability for the day-to-day management of pharmacy operations
• Overall accountability for all provincial and federal requirements and regulations
• Achieve established plans and budgets
• Ensure prescriptions are processed in accordance with professional and legal requirements.
• Ensure appropriate billing processes to minimize third party payor audit risk
• Ensure patient / resident confidentiality and privacy is protected.
• Ensure narcotics and controlled drugs are properly received, dispensed, recorded, reconciled and reported.
• Maintain adequate inventory levels of all pharmaceuticals using inventory control systems to guard against “out of stocks” or “overstocks”.
• Ensure proper storage and security of pharmaceuticals.
• Monitor expired inventory and ensure proper handling of these items to minimize financial loss
• Maintain proper patient records according to regulations
• Ensure invoices / packing slips are checked prior to forwarding to Accounts Payable.
• Conduct quarterly “Site Certification Audits” to ensure adherence to regulatory and standard process requirements
• Recommend, implement, and drive continuous improvement, activities through implementation of change management process, and standard methodologies
• Responsible for ongoing safety and efficacy of all finished products as well as the implementation and respect of
• Health and Safety policy and requirements
• Maintain adequate operations and office supplies.
• Handles issues around risk management, shipment delays and customer dissatisfaction to prevent difficult situations from happening in the future
• Regularly conduct review of Profit and Loss Statement; focusing on Revenue, Gross Profit, Business expenses and bottom line business profitability to ensure they meet and exceed budgeted plans.
• Responsible for developing and implementing business action plans to meet the company goals and developing corrective action plans based on deficiencies identified in Profit and Loss statements
• Participate in developing budgets for operations requirements, including material, labour, and equipment
• Work to improve gross margins and proper product pricing
• Building and leading diverse teams that foster a workplace of inclusiveness and belonging

What you bring :

• 5+ years management experience within operations
• Long-term care pharmacy experience is a definite asset
• Excellent interpersonal & leadership skills, including experience building and developing, and motivating high-quality teams
• Strong leadership skills, demonstrated ability to managing others while adhering to organization values and policies
• Comfortable in dealing with ambiguity; ability to manage multiple priorities in a regulated environment.
• Strong relationship building capabilities and capacity to work in a fast paced, multiple project environment
• Excellent interpersonal and customer service skills
• Excellent organizational and multi-tasking skills
• Ability to delegate responsibility
• Great teammate and leadership skills

Employment Type : Full time

Type of Role : Regular

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note : If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

SS #PHARM #ON

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Management and Manufacturing

Hospitals and Health Care

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