Operations Manager

CGS (Computer Generated Solutions); Sherbrooke; Remote; CAD 80,000 - 110,000; Full time

Job summary

A leading company is seeking an experienced Operations Manager to join their instructional delivery services team. This role involves overseeing the planning, operation, and evaluation of a state-of-the-art biomedical supply chain training program. The ideal candidate will have significant experience in training delivery operations and strong project management skills, supporting a collaborative work environment that emphasizes continuous improvement and employee development.

Benefits

Competitive salary and benefits package

Virtual work from home

Career growth and development opportunities

Collaborative and inclusive work environment

Qualifications

• 15+ years of experience in training delivery operations or program management.
• Proficiency in instructional design principles and adult learning methodologies.
• Certifications in training or project management are a plus.

Responsibilities

• Oversee planning and logistical aspects of training operations.
• Manage creation and maintenance of training materials.
• Collect and analyze KPIs and feedback for program effectiveness.

Skills

Project Management

Leadership

Communication

Analytical Skills

Education

Bachelor's Degree in Business Administration, Human Resources, Education, or related field

Tools

Learning Management Systems

Microsoft Excel

Microsoft Office Suite

Job description

CGS is seeking an experienced Operations Manager to join our instructional delivery services team. As the Operations Manager, you will play a pivotal role in overseeing the planning, operation, evaluation, and maintenance of a modernized, state-of-the-art biomedical supply chain and service delivery new-hire training program. You will collaborate with internal and client stakeholders in technical training, process excellence, quality management of procedures, content development, human resources, and finance to execute and manage the operational aspects of the organization’s new hire training for component manufacturing, quality control, quarantine and labelling, immunohematology, and distribution audiences.

Responsibilities

• Oversee the planning and logistical aspects of training operations, including scheduling, resource allocation, budgeting, and client stakeholder management.
• Supervise a team consisting of Instructor Supervisors, Training Delivery Administration Coordinators, and Content Management staff, providing guidance, support, and performance evaluations.
• Identify and mitigate human, process, technology, and organizational risks that may delay, interrupt, or impede new-hire training.
• Manage the creation and maintenance of training materials, resources, and documentation, ensuring content relevance and effectiveness.
• Collect and analyze KPIs (business, operational, quality, and financial) and feedback (formal and informal).
• Prepare and present monthly and quarterly KPI reports, outlining the effectiveness of the training program and making recommendations for improvement as necessary.
• Facilitate quarterly and annual business reviews in collaboration with client stakeholders.
• Lead the implementation of process excellence and continuous improvement initiatives.

Qualifications

• A bachelor's degree in Business Administration, Human Resources, Education, or a related field.
• 15+ years of experience in training delivery operations, program management, or a related role.
• High proficiency in the use of :
• Learning management systems (LMS) to organize curriculums and learning object curations.
• Microsoft Excel to collect and analyze structured data used by various information management systems.
• MS Word, MS PowerPoint, MS OneNote, MS SharePoint, MS Planner, and Smartsheet.
• A strong understanding of instructional design principles and adult learning methodologies.
• Excellent project management skills with the ability to manage multiple initiatives simultaneously.
• Exceptional communication, leadership, and interpersonal skills.
• An analytical mindset with the ability to interpret data and make data-driven decisions.
• Certifications in training, project management, or related fields are a plus.
• A competitive salary and benefits package.
• Virtual work from home.
• The opportunity for career growth and development.
• A collaborative and inclusive work environment.

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Operation Manager • sherbrooke, qc, Canada