Pharmacy Operations Manager

Loblaw Companies Limited; Calgary; On-site; CAD 90,000 - 110,000; Full time

Job summary

A leading company in health and wellness is seeking a Manager for their central fill operations. This full-time role involves overseeing daily operations, managing staff, and ensuring regulatory compliance. The ideal candidate will have strong leadership skills and experience in healthcare or pharmaceutical environments. Join a collaborative team dedicated to innovation and customer care.

Benefits

Purchase discount program

Health and dental benefits

Employee share ownership plan

RRSP

Paid time off (Vacation)

Parental leave top-up program

Qualifications

• 2–3 years managerial or supervisory experience in healthcare or pharmaceutical environments.
• Must be eligible under Health Canada regulations to serve as an A/QPIC.

Responsibilities

• Plan, direct, and evaluate daily central fill operations across two rotating shifts.
• Lead team development initiatives, including coaching and training.
• Monitor departmental budgets and seek cost-saving opportunities.

Skills

Leadership

Analytical Skills

Problem-Solving

Communication

Education

Bachelor’s degree in pharmacy

Bachelor’s degree in engineering

Bachelor’s degree in operations management

Tools

Microsoft Office

Job description

Location:

116-10725 25 Street NE, Calgary, Alberta, T3N 0A4

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.

With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness, and inclusivity. Join our team and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

Location:

Bay116, 10725 25 St, NE, Calgary, AB, T3N2G1

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness, and inclusivity. Join our team and help recognize a healthy future for your career and for all Canadians.

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will gain unique experience in the retail industry while working for an award-winning national brand. Benefits include a purchase discount program, competitive pay, and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers, and community.

How You’ll Succeed:

We seek great people to continually strengthen our culture. We value authenticity, trust, and connection. If you are open-minded, adaptable, and thrive in a fast-paced retail environment, we encourage you to apply today.

Employment Type: Full time

Hours of work: 37.5 hours per week

Type of Role: Regular

Language of Work: English

Salary Range: $90k to $110k per annum

Benefits: STIP, health and dental benefits, employee share ownership plan, RRSP, Paid time off (Vacation), parental leave top-up program

Key Job Duties and Responsibilities:

1. Plan, direct, and evaluate daily central fill operations across two rotating shifts to ensure productivity, quality, and regulatory compliance.
2. Manage and assign duties to staff, including Shift Captains and production team members, ensuring appropriate coverage and performance.
3. Develop and execute shift schedules and workforce plans aligned with forecasts and demand.
4. Analyze operational trends and performance data to identify improvements.
5. Coordinate with IT teams and vendors to resolve technical issues related to automation systems.
6. Determine services offered by the central fill site and ensure resource allocation to meet service agreements.
7. Monitor departmental budgets, authorize expenditures, and seek cost-saving opportunities.
8. Lead team development initiatives, including coaching, performance evaluations, training, and succession planning.
9. Maintain compliance with Health Canada regulations and internal SOPs, acting as Alternate Qualified Person in Charge (A/QPIC).
10. Source and liaise with vendors or suppliers to ensure availability of supplies and materials.
11. Lead continuous improvement projects using Lean or Six Sigma methodologies.
12. Develop and maintain policies related to quality, safety, and compliance.
13. Evaluate and improve service delivery, responding to escalations from customers and stakeholders.
14. Plan and execute employee engagement initiatives and promote a collaborative team culture.
15. Collaborate with leadership on strategic initiatives and report KPIs.
16. Facilitate cross-functional communication to ensure smooth operations.
17. Develop site-level operational strategies aligned with organizational goals.

Requirements:

• Bachelor’s degree in pharmacy, engineering, operations management, or related field (preferred)
• 2–3 years managerial or supervisory experience in healthcare, pharmaceutical, central fill, or manufacturing environment
• Experience managing large teams across multiple shifts with strong leadership skills
• Knowledge of central fill operations and pharmacy workflows (preferred)
• Must be eligible under Health Canada regulations to serve as an A/QPIC, with prior experience in that capacity
• Familiarity with Lean or Six Sigma; Green Belt or Black Belt certification is a strong asset
• Ability to lead and influence cross-functional teams and manage complex projects
• Strong analytical, problem-solving, and organizational skills
• Excellent communication skills and ability to foster collaboration
• Proficiency with automation systems and Microsoft Office (asset)
• Flexible to adjust work hours as needed
• Leadership or management certification is an asset or willingness to obtain one

Shoppers Drug Mart Inc. values Canada's diversity. Accommodation is available upon request for applicants with disabilities. We uphold the law as part of our commitment to doing the right thing.

Contact: Erika Martin – [e-mail]

Please apply via Workday if you have Employee Self Service (ESS).