Pharmacy IT Systems Analyst - 6 Month Contract

Sobeys; Edmonton; On-site; CAD 55,000 - 83,000; Part time

Job summary

Sobeys is seeking an Application System Analyst for a 6-month contract to support retail pharmacy technology across offices including Edmonton, AB. The role focuses on Level 2 support, incident handling, and deployment coordination.

You will troubleshoot workstations, servers, printers, scanners, and network-connected devices, participate in hardware lifecycle activities, and collaborate with stores, field technicians and vendors to keep pharmacy systems running smoothly.

Qualifications

• 1-3 years of IT support, desktop support, hardware deployment, or related role; retail/pharmacy tech experience is an asset.
• Hands-on experience troubleshooting Windows workstations, printers, scanners, peripherals, and network-connected devices.
• Familiarity with Windows Server environments, Active Directory, software deployment, patching, and basic networking concepts.
• Experience with hardware staging, imaging, installation, replacement, inventory, or lifecycle management.
• Ability to follow technical procedures and learn from senior resources.

Responsibilities

• Provide Level 2 support for retail pharmacy hardware and application incidents and service requests.
• Troubleshoot workstations, servers, printers, scanners, and peripherals; escalate as needed.
• Assist with hardware lifecycle activities including staging, imaging, deployment, and retirement.
• Support testing and certification of new or replacement hardware and peripherals.
• Participate in pharmacy technology deployments, hardware refreshes, store openings, renovations, acquisitions, conversions, and closures.
• Coordinate onsite hardware installations with stores, field technicians, internal teams, and vendors.
• Assist with Windows workstation/server configuration, OS updates and patching, and basic networking.

Skills

Troubleshooting

Customer service

Communication

Analytical

Education

College diploma or University degree in IT or related

Tools

PowerShell

SCCM

ITIL

ServiceNow

Job description

Sobeys is seeking an Application System Analyst for a 6-month contract to support retail pharmacy technology across offices including Edmonton, AB. The role focuses on Level 2 support, incident handling, and deployment coordination.

You will troubleshoot workstations, servers, printers, scanners, and network-connected devices, participate in hardware lifecycle activities, and collaborate with stores, field technicians and vendors to keep pharmacy systems running smoothly.